Hi Hugh, You can do this in the Move screen. For this you'll have to define the Move to use a separate mask rather than a drop-down. Note that in beta6 there was an issue that move did not open in a popup. That's fixed now. hth,
Mike. On Tue, Nov 2, 2010 at 1:38 PM, Hugh Kelley <hugh.kel...@gmail.com> wrote: > Is there a way to allow a "one-click/screen" assignment of the following: > > Queue > Owner > FreeText > > It would seem that the easiest way would be to provide a queue pulldown in > AgentTicketOwner, but I'm open to other suggestions (AgentTicketNote?). > > As it stands now, the Raw queue-tenders must change both the queue and the > owner in multiple screens. > > Hugh > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
