>> Customer > Company Admin >> Should see all the tickets from his company created by all the >> customers\ >> Regular customer users should see only their own tickets >
In OTRS 3.x, you can do this. (doesn't work in 2.4.x) You can explicitly attach a permission group to a module registration in the Customer GUI. You can enable CustomerGroups, create a group "CustomerManager", add a few customers to it, and restrict the rights of CompanyTickets to this permission group. Done! -- Mike. On Thu, Nov 18, 2010 at 2:27 PM, Alexander Halle <ahalle-otrs...@radprax.de> wrote: > Parag Bhalerao wrote : >> >> I was wondering if there is a way to define user levels. For example, > > Hi Parag, > > this is possible and common, please see chapter 5.2 of the manual for your > version (http://doc.otrs.org/). > > You have to define groups and then assign roles or users to that groups. > Using roles is better but a bit more complicated : > > group <-> user > group <-> role, role <-> user > >> Agent > Queue Manager >> Should see all the tickets assigned only to his/her queue >> including tickets assigned to other agents within that queue, but should >> not see tickets from other queues > > You can assgin groups to queues. > >> Agent > Normal >> Should not have option to change configurations (should not see >> Admin tab) > > You can assign groups to screens like the whole admin screen or subscreens. > This is done via SysConfig, please look for example at > Frontend::Admin::ModuleRegistration. > > But there should already exist a admin group, please check if it is only > assigned to the roles (or users) that shall have access to the admin area. > >> Customer > Company Admin >> Should see all the tickets from his company created by all the >> customers\ >> Regular customer users should see only their own tickets > > Sorry, this exceeds my knowledge. > > I think the feature you're looking for are the so called company tickets. > Basically you assign customers to companies to allow them to see tickets of > others customers within the same company. To restrict this to only one > customer of a company I have read that you assign every customer to a pseudo > company so that you can then assign all these pseudo companies to the > "company admin" (id1;id2;id3 ...). > > But as said, I haven't yet tried this and I don't know if it's the only > known way. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile > and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal > Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag > Phone +49 202 2489 1123, Fax +49 202 2489 941123 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
