> -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > <plug> > You can try out OTRS using OTRS OnDemand - it runs OTRS 3 and is a way > to test out OTRS quickly. A 30-day trial is free, and you can if you > want after the 30 days either start paying and keep using (and it's a > small fee) or use the Pack & Go option to move to an on-premise OTRS > system installed in your data center. > </plug>
Except that solves a different problem than the one I'm trying to address. The problem is that the currently available packages for installing OTRS from the distributors (RH, Debian, etc) are either 1) ancient (2.4.2 for RH), or 2) broken (Debian) in that they use a path naming structure that breaks the use of the OTRS package manager (even after doing the stupid hack in the README.Debian to allow the package manager to work at all -- and yes, I filed a bug report with the Debian packager). At the moment, you pretty much have to build from source to get a working OTRS system. (Problem item 2 also breaks your Pack & Go option, BTW. ) The idea of a starter appliance would be very helpful -- then there would be a known target for Pack and Go that would always work. As it is, it makes customers use lots of consulting time for very little benefit. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
