In the admin area go to Customer Company and add a new one (remember the CustomerID), after that you can modify your existing customers or create new ones, and associate them with that company by having the same entry in the CustomerID.
Regards, Elva On 11/18/2010 3:39 PM, Jober Mijares wrote: > Thanks > > I work with the version 2.4.7 > > But how i make the link between the company and the client. > > Sorry but i don't find the option > > > > --- El mié, 11/17/10, Elva Novoa <e...@otrs.com> escribió: > > De: Elva Novoa <e...@otrs.com> > Asunto: Re: [otrs] Customer Company > A: "User questions and discussions about OTRS." <otrs@otrs.org> > Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm > > On 11/16/2010 1:51 PM, Jober Mijares wrote: >> Then, maybe i'm confused but I thought that the function of the company >> client, is link several customers in just one company. > Hi Jober, > > Actually you are right in the definition of Customer Company. You should > be able to create more than one customer with the same company, but you > need to add customer companies first. What version of OTRS are you > using? In OTRS 3.0.1, this field (CustomerID) was changed to be a > drop-down when you are adding a new customer, so that you can select a > company from the registered ones. > > I hope this helps! > > Regards, > Elva > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/
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