Hi, My perl is perl-5.12.2. So, this bug is not on Perl 5.10.0 or lower only..
On Thu, Nov 18, 2010 at 1:59 PM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > Hi Marius, > > There's an issue when installing OTRS ITSM: > http://bugs.otrs.org/show_bug.cgi?id=6161 > > You can find an altered package for the Change Management installer in the > bug report, plus a package called 'parent' which you'll need when installing > on Perl 5.10.0 or lower. > > HTH, > Mike. > > On Wed, Nov 17, 2010 at 8:52 AM, Marius Vaitiekunas < > mariusvaitieku...@gmail.com> wrote: > >> Hello, >> I am getting next error messages when i try to install >> ITSMChangeManagement-2.1.1. >> GeneralCatalog 2.1.1 and ITSMCore 2.1.1 are already installed. I use otrs >> 2.4.9 with mod_perl and apache on gentoo linux. Database is mysql. Any help? >> Thank You. >> >> Wed Nov 17 09:45:31 2010 error OTRS-CGI-10 Code: Can't locate object >> method "EventHandlerInit" via package "Kernel::System::ITSMChange" at >> /opt/otrs//Kernel/System/ITSMChange.pm line 142. Wed Nov 17 09:45:26 >> 2010 error OTRS-CGI-10 Duplicate entry 'RfC' for key 'ticket_type_name', >> SQL: 'INSERT INTO ticket_type (name, valid_id, create_time, create_by, >> change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate >> entry 'ITSM::ChangeManagement::WorkOrder::Type-pir' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::Type-decision' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::Type-backout' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::Type-workorder' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::Type-approval' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::State-canceled' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::State-closed' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::State-in progress' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::State-ready' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::State-accepted' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::WorkOrder::State-created' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-retracted' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-canceled' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-failed' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-successful' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-pending pir' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-in progress' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-approved' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-rejected' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-pending approval' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Change::State-requested' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Priority-5 very high' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Priority-4 high' for key 'general_catalog_U_801', >> SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, >> create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 >> error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Priority-3 >> normal' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Priority-2 low' for key 'general_catalog_U_801', >> SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, >> create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 >> error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Priority-1 >> very low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Impact-5 very high' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Impact-4 high' for key 'general_catalog_U_801', >> SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, >> create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 >> error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Impact-3 >> normal' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Impact-2 low' for key 'general_catalog_U_801', SQL: >> 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, >> create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 >> error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Impact-1 very >> low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Category-5 very high' for key >> 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Category-4 high' for key 'general_catalog_U_801', >> SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, >> create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 >> error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Category-3 >> normal' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry >> 'ITSM::ChangeManagement::Category-2 low' for key 'general_catalog_U_801', >> SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, >> create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 >> error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Category-1 >> very low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog >> (general_catalog_class, name, valid_id, create_time, create_by, change_time, >> change_by) Wed Nov 17 09:45:20 2010 notice OTRS-CGI-10 No such package >> ITSMChangeManagement-2.1.1! >> >> -- >> mv >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- mv
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