hello all Thanks a lot guys thanks for ur solution now i am able to do wat i require
On Thu, Nov 25, 2010 at 2:41 PM, Erik van Ast <erik.van....@suzohapp.nl>wrote: > Hi all, > > At our company we currently use OTRS 3.0.2. and we have 2 agents and about > 10 customers. All these customers can create their own tickets but because > 25-50% of these tickets are about the same problem we want all customers to > be able to see each other's tickets. How can that be configured? > > Currently we have 1 main queue with 2 sub queues and for now I want the > customers to be able to see all tickets created in one of those queues. We > have created a group called "All customers" and we connected all users to > that group through "Customers <-> Groups. In the top queue we have defined > the group "All customers" but still customers aren't able to see the tickets > created by other users. > > How can we configure this? > > Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, > > Erik > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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