I wish I didn't post that before. It's very wrong to do and I'd like to take it back. It would have been better to check the AutoIncrement code first. Even if the concept was correct, it's never a good idea to mass update like that as it could affect ticket_history somehow. However, I thought it was reasonable to consider because the ticket number (if I read the schema properly) really only mattered in the ticket table.
The problem will come when an email response to an existing ticket isn't properly handled and possibly (?) creates a new ticket. As long as/if AutoIncrement treats the ticket number as identical no matter how many leading zeros, this probably shouldn't be a problem. Of course, I should have tested, first. It was improper to present that as a suggestion on this type of list, and I regret posting it, even if it could help. Respectfully, -- Gerald Young
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