It can be accomplished via a new dashlet. I posted an example to the list a few weeks back. Try a search of the archives to see if the attachment is still available.
Hugh On 11/30/10, Parag Bhalerao <parag.bhale...@cybertech.com> wrote: > Thanks Shrikant, > > > > I can see it in My Queues. I was wondering if I can see my own tickets > in the dashboard itself. So the dashboard will have following groups, > > > > My Tickets (or Tickets I Own) > > Escalated Tickets > > New Tickets > > Open Tickets > > > > Any thoughts if/how this can be accomplished? > > > > GoodWills > > > > Parag Bhalerao > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > shrikant k > Sent: Tuesday, November 30, 2010 12:40 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 > > > > hello, > > > > yes u can do it by configuring the agent with particilar queuues and > he can see it in dashboard or u have my queue assign it to the queue so > u can see in my queue > > > > shrikant > > On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao > <parag.bhale...@cybertech.com> wrote: > > Hello team, > > > > I have OTRS 3.0 running on Windows platform. > > > > I want agents to see their own tickets in the dashboard. Is there a way > to accomplish this? Thanks in advance for your help. > > > > GoodWills > > > > Parag Bhalerao > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
