Mark, I don't think that you can make the CustomerID a drop-down in the new ticket screen, but this field is automatically filled when you select a customer, just as the customer information and history.
Regards, Elva On 12/2/2010 11:06 AM, Mark Shepard wrote: > Elva - > This helped tremendously - thank you very much. I now have a dropdown for > "CustomerID" (which lists available Companies, as expected) when I create new > Customers. That said, I noticed that the "CustomerID" field when creating a > new ticket is still a free text field, not a dropdown. Is there any way I can > enable all CustomerID fields to become Company dropdowns? > > Thanks, > Mark > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Elva > Novoa > Sent: Thursday, November 18, 2010 3:56 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Customer Company > > Hi Mark, > > Yes, in the you have to open the Defaults.pm and copy the sections that > correspond to $Self->{CustomerUser} and $Self->{CustomerCompany}, paste them > into the Config.pm and uncomment the line for customer company support > (CustomerCompanySupport => 1,) in Config.pm and you are done! > > I hope this helps :-) > > Regards, > Elva > > On 11/18/2010 3:49 PM, Mark Shepard wrote: > > Elva - > > Is there an option that must be set to have this dropdown displayed if I'm > running v3.0.1? From Admin --> Customer Companies, I set up a few unique > companies. If I then go to Admin --> Customers --> Add Customer, the > "CustomerID" field is just a normal text entry field... not a dropdown. > Thoughts? > > > > Thanks, > > Mark > > > > From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> > [mailto:otrs-boun...@otrs.org] On Behalf Of Jober Mijares > > Sent: Thursday, November 18, 2010 2:39 PM > > To: User questions and discussions about OTRS. > > Subject: Re: [otrs] Customer Company > > > > Thanks > > > > I work with the version 2.4.7 > > > > But how i make the link between the company and the client. > > > > Sorry but i don't find the option > > > > > > > > --- El mié, 11/17/10, Elva Novoa <e...@otrs.com><mailto:e...@otrs.com> > escribió: > > > > De: Elva Novoa <e...@otrs.com><mailto:e...@otrs.com> > > Asunto: Re: [otrs] Customer Company > > A: "User questions and discussions about OTRS." > <otrs@otrs.org><mailto:otrs@otrs.org> > > Fecha: miércoles, 17 de noviembre de 2010, 01:15 pm > > On 11/16/2010 1:51 PM, Jober Mijares wrote: > > Then, maybe i'm confused but I thought that the function of the company > client, is link several customers in just one company. > > Hi Jober, > > > > Actually you are right in the definition of Customer Company. You should > > be able to create more than one customer with the same company, but you > > need to add customer companies first. What version of OTRS are you > > using? In OTRS 3.0.1, this field (CustomerID) was changed to be a > > drop-down when you are adding a new customer, so that you can select a > > company from the registered ones. > > > > I hope this helps! > > > > Regards, > > Elva > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > -- > > Elva María Novoa del Toro > > > > Research & Development > > > > > > OTRS Lab, S.A. de C.V. > > > > Parque de Software, Módulo A1, Circuito Norte 100 > > > > Parque Industrial Zapotlan 2000 > > > > 49000 Ciudad Guzmán, Jalisco > > > > MEXICO > > > > > > > > T: +52 33 4777 3861 > > > > I: www.otrs.com/<http://www.otrs.com/> > > > > Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: > http://www.otrs.com/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/
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