Hi S, There is a good tool named otrs-manager (tokaware.com) that we were promised to have a release 0.6 a long time ago but the old one (0.54) does some of the stats that you need.
PS: does enyone knows if people at tokaware still exists or has news on them ? MV On Fri, Dec 24, 2010 at 6:28 AM, shrikant k <shrikant.k1...@gmail.com>wrote: > hello all, > > I am facing some problem in generation of stats as my boss > want to show the performance in stats. I wanted to generate a stat which > shows numbwer of tickets in each queue,number of ticket closed in each > queue,number of ticket escalated in each queue, > and number of ticket crossed the solution time in each queue > > looks similar like this > > total number of tickets | closed |escalated | number of > tickets expired solution time > queue1 > queue2 > queue3 > > > any help in generating such kind of stats > > thanks & Regards > shrikant > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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