Hi,
Thanks for the reply. The main reason for the two address is that we use
support@ for "traditional" two-way communication with the customers, and
that's the mail address fetched by OTRS, while otrs@ is used only for
one-way notification. So in case the customer wants to reply, the
"reply-to" would be the usual address. But I think we might consider
using only the support@ address, if there is no solution for this.
Thanks again,
Viktor
2011.03.02. 22:08 keltezéssel, Nils Leideck írta:
Dear Viktor,
why do you not send your emails directly from support@ ??
Cheers, Nils
On 02.03.2011, at 16:33, Viktor Eszenyi wrote:
I've been searching for solution for a day now, in archive and
forums, but I couldn't find a method to set the notification mail's
"Reply-To" field.
We're using OTRS 3.0.6, the specific use case is that we send
notification emails to customers (through SMTP) about almost
everything, from the addresso...@companyname.com
<mailto:o...@companyname.com>, but in case the customer replies, we'd
like those mails to arrive insupp...@companyname.com
<mailto:supp...@companyname.com>.
Can somebody help me, how is that possible?
—
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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