I've noticed that when I'm creating a phoneticket displays the services
only if the customer is in my LDAP, but no shows services for external
users. I need help...
El 03/03/11 09:13, José Francisco Luis Medina escribió:
oh yeah! thanks my friend, yesterday I could verify that services
should place by default, and it worked for my tickets for IMAP but I
open tickets through "Ticket Phone" and not let me put the "Services",
there is some additional configuration? El 02/03/11 16:58, Nils
Leideck escribió:
Dear José,
you need to setup the default services (same frontend, on the very
left hand side)
Cheers, Nils
On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the "services"in our OTRS, I can
verify that the service and Customer users to be assigned in
Customer<-> Services, then my question is this. How I can assign
service to tickets for users who are not registered in my OpenLDAP?
and they never be set in Customers<->Services
—
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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