Thanks to Danail...

-----Mensaje original-----
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Danail 
Petrov
Enviado el: Viernes, 29 de Abril de 2011 10:28 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] questions

According to ITIL "language" it's probably "Configuration Item"
Check this out:
http://en.wikipedia.org/wiki/Configuration_Management_(ITSM)#Configuration_Item

Hope it helps ;)


-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of 
DM_Julio Angulo
Sent: 29 април 2011 г. 17:44 ч.
To: User questions and discussions about OTRS.
Subject: [otrs] questions

What is "CI"?, sorry i´m loosing...
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