see 3.2.5. Setting up the cron jobs for OTRS http://doc.otrs.org/2.1/en/html/x325.html
The cronjob is called :postmaster_pop3 it calls the script PostMasterPOP3.pl please check that your crontab is executing that, please check your log files. I dont know the details of your setup, but we have a var/cron here. Try to execute the script yourself with the same user that your have setup (otrs/wwwdata etc) Also see the sysconfig settings for Core::PostMaster, there are issues with large mails for example. Make sure the lock file, the pid file is not locked. see : http://lists.otrs.org/pipermail/otrs/2007-May/018898.html look in the log file for messages like ''[Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running''' Let me know what the results are, mike On Wed, Feb 22, 2012 at 7:09 AM, Suraj Rathod <suraj.rat...@solutionenterprises.co.in> wrote: > Hi All, > > OTRS suddenly stopped auto fetching of mails from pop3 account. I need to > manually click over "Fetch mail" from Admin panel. Previously it was > fetching the mails by its own but few days back after a reboot, OTRS is > unable to perform the default functionality. Mails sent to the associated > mail account are getting delivered properly to the mailbox. Any guidance? > > --Suraj > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research & Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
