Hi list, I've been trying out different options on our test-install of otrs (currently 3.1.1.). One thing I wanted to try, was to use the filesystem for articlestorage. I guess it works ok, but doing the actual switch with the current content of the DB seems to be giving me some troubles.
After a while, the following message appears: ERROR: OTRS-otrs.ArticleStorageSwitch.pl-20 Perl: 5.12.3 OS: MSWin32 Time: Fri Mar 2 15:00:49 2012 Message: Not all files are moved! (TicketID:211813/ArticleID:440337)! Traceback (2572): Module: Kernel::System::Ticket::TicketArticleStorageSwitch (v1.540) Line: 7105 Module: otrs\otrs\bin\otrs.ArticleStorageSwitch.pl (v1.16) Line: 164 After that, trying to start it again, gives me a "Can't create PID ArticleStorageSwitch, because it's already running". I can start it again with a "-f 1" option and it starts over and then dies again a little later (it usually continues past the earlier "problem point"). The log doesn't reveal much. Any ideas? Should I just continue forcing it, hoping it eventually gets through all 42000 tickets (it gets a couple of thousands each time, I think)? Or am I perhaps missing a step somewhere? Thanks for any input. -- /Sune T.
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