Hello Peter, Funnily I do this already, but it's not working. I'll check again maybe I'm missing something.
Sent from my iPhone On Mar 6, 2012, at 10:05 AM, Peter Wohlers <peter.wohl...@ewetel.de> wrote: > Additionaly set "Stop after match" to "yes". > > Am 06.03.2012 09:02, schrieb Peter Wohlers: >> Hello Muhammad, >> >> add in the filters: >> Header: X-OTRS-Ignore >> Value: yes >> >> But be careful: Every Mail that matches will be deleted. >> >> I use this functionality in OTRS 2.47. >> >> Greets >> Peter >> >> Am 05.03.2012 23:49, schrieb Muhammad El-Sergani: >>> Hello all, >>> >>> I have some customers who tend to send back the annoying "Thank you for >>> contacting us. This is an automated response." message for every email >>> they receive. Now, I have setup some filters to ignore those, but >>> whenever I receive those, tickets are re-opened. >>> >>> I need OTRS to automatically delete them, and if possible, not allow >>> them to re-open old tickets. >>> >>> Thanks >>> //M >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
