Hello again,
I just checked what Gerald advised, the documentation on that parameter
reads:
Defines the groups every customer user will be in (if CustomerGroupSupport
> is enabled and you don't want to manage every user for these groups).
>
The thing is that they DO want to have separate groups for different
customers, they'll split customers in groups so bad, that what they're
expecting is being able to use the CompanyTickets button in order to let
each customer see ALL tickets on queues associated to the group the
customer has permission on. Any ideas?
Thanks!
Leonardo Certuche
On 7 September 2012 14:32, Leonardo Certuche <
leonardo.certu...@itconsultores.com.co> wrote:
> Hello Gerald!
>
> Thanks for your answer! I'm going to try with CustomerGroupsAlwaysGroups
> to see if it does what the customer expects.
>
> Regards,
>
> Leonardo Certuche
> ITSM Consultant / COO
> (57) 301 284 6250
> (57) 4 320 7960 ext 1002
> www.itconsultores.com.co
> Cra 41 Nro 9 - 51 Edificio Arteria Of 104
> Medellín, Colombia
>
>
>
> On 7 September 2012 13:03, Gerald Young <cryth...@gmail.com> wrote:
>
>> Besides which, "CustomerGroupsAlwaysGroups" = users means that this
>> customer could be able to see all tickets.
>>
>>
>> On Fri, Sep 7, 2012 at 2:01 PM, Gerald Young <cryth...@gmail.com> wrote:
>>
>>> Hello, Leonardo!
>>>
>>> This doesn't sound like a healthy thing to do, unless you *promise* that
>>> other customers won't be in that customer group.
>>>
>>> On Fri, Sep 7, 2012 at 12:38 PM, Leonardo Certuche <
>>> leonardo.certu...@itconsultores.com.co> wrote:
>>>
>>>> Hello there,
>>>>
>>>> One of our customers wants to change the behaviour of the
>>>> CompanyTickets button on the customer interface. Instead of showing the
>>>> tickets associated with the CustomerID of the Customer, they want to show
>>>> there the tickets that are in the groups where the customer has permissions
>>>> to (we already have CustomerGroupSupport enabled).
>>>>
>>>> We where checking the code at Kernel/Modules/CustomerTicketOverview.pm
>>>> and it seems to refer to the following lines:
>>>>
>>>> CompanyTickets => {
>>>> All => {
>>>> Name => 'All',
>>>> Prio => 1000,
>>>> Search => {
>>>> CustomerID =>
>>>> [ $Self->{CustomerUserObject}->CustomerIDs(
>>>> User => $Self->{UserLogin} ) ],
>>>> OrderBy => $Self->{OrderBy},
>>>> SortBy => $Self->{SortBy},
>>>> CustomerUserID => $Self->{UserID},
>>>> Permission => 'ro',
>>>> },
>>>> },
>>>>
>>>> Is there any way we can change the criteria to match this customer's
>>>> expectation?
>>>>
>>>> Thanks,
>>>>
>>>> Leonardo Certuche
>>>> www.itconsultores.com.co
>>>> Medellín, Colombia
>>>>
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>>>
>>>
>>
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