For my OTRS-setup I have an Invoker which logs every closing of tickets.
In the response I have the log entry-id which I save in a Dynamic Field.
This is done correctly.
Unfortunately, in the otrs.log file, I keep seeing the following messages:
[Mon Sep 17 11:00:22 2012][Error][Kernel::System::Main::_Dump][841] Unknown
ref 'Struct'!
[Mon Sep 17 11:00:23
2012][Notice][Kernel::Scheduler::TaskHandler::GenericInterface::Run]
GenericInterface task executed correctly!
When I set the webservice debugging to Debug I can see the following item
'Struct':
Incoming data before mapping (2012-09-17 11:00:22.000, debug)
$VAR1 = {
'return' => bless( {
'ArticleID' => '17120',
'Respons' => 'OK',
'ResponsMessage' => '9836'
}, 'Struct' )
};
When I check the received XML it shows as follows:
<soap-env:envelope
soap-env:encodingstyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/";>
<soap-env:body>
<xmlns:Logresponse>
<return xsi:type="SOAP-ENC:Struct">
<articleid xsi:type="xsd:string">17120</articleid>
<respons xsi:type="xsd:string">OK</respons>
<responsmessage xsi:type="xsd:string">9836</responsmessage>
</return>
</xmlns:Logresponse>
</soap-env:body>
</soap-env:envelope>
I personally think that the "Struct" in the Bless() (in the data before
mapping) is causing this error, but I am unaware how to fix this issue.
Where can/should I start? Is this a bug, that the XML cannot be parsed
correctly?
My setup is: Windows Server 2008 R2 - MS SQL 2008 R2 - OTRS 3.1.10
Thanks for any reply!
Regards,
Dionysius
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