'RT Projects Section' is an attempt to simplify the administration issues for technology departments. It is a way to organise several 'Tickets' as tasks into projects to make tracking of deadlines and tasks easier. It is not a comprehensive project management tool or anything near that..

Conventions
===========
RT Projects works with a few simple conventions applied on standard RT tickets and queues.

Ticket Conventions
------------------
Projects   : Tickets with subject starting with the string '[PROJECT]' or
             '[ONGOING]' are listed as projects

Milestones : Tickets with subject starting with the string '[MILESTONE]' and
             Children of a 'Project Ticket' are listed as that projects
             'Milestones'. Date is taken from the 'Milestone Ticket's 'Due'
             date. You can have 'Task' tikcet related to the 'Milestone'
             tickets as well.

Tasks      : Tickets those are listed as 'Children' of a 'Project Ticket' are
             considered to be tasks belonging to that project.

Queue Conventions
-----------------
Queue names ending with the word 'Projects' are listed in the 'Projects List'
page.

Priority Conventions
--------------------
Value  : The higher the value of a 'Priority' the higher the priority of a
         given task or a project.

Order  : Projects and Tasks are ordered by 'Priority'. Milestones are ordered
         by 'Due' date.


How to create a project
=======================
Just create a ticket with its subject starting with '[PROJECT]'
or '[ONGOING]'. Create 'Milestone' and 'Task' tickets and make the
'Project Ticket' the 'Parent' ticket to complete the project creation.

How to track a project
======================
There is an indication of the progress as percentage. This is the ratio between
total number of tasks and resolved ones. Another helpful indicator is task
check boxes on the project details page.

How to track projects queues
============================
Check the Project Lists for the queue. These lists works like a project slate
for departments. Highest priority projects are on top and stalled projects
should be at the bottom of the list.

How to close a project
======================
Mark the project ticket as resolved. You need to manually mark all the task and
milestone tickets as resolved (or deleted, rejected).

SUPPORT

development@rt.blinck.com

COPYRIGHT AND LICENSE

Copyright (c) 2006 Blinck International B.V.
 T +31 20 794 75 00
 F +31 20 794 75 99
 E  info@blinck.com

Blinck Amsterdam, P.O. Box 79072
1070 NC Amsterdam, The Netherlands

All rights reserved.
This program is free software; you can redistribute it and/or modify it
under the same terms as Perl itself.

