> We use RT extensively in our organization, and we have one department > (facilities) who prints out the tickets and hands them to the workers > for them to physically go out and perform the requests. The problem > with this is that currently printing the tickets print the blue border > and generally use much more paper and ink than is necessary. Maybe > this is a feature request or maybe there is a user contribution I'm
Printer driver setting to print in black & white instead of color will save the ink. Printer driver setting to duplex could save paper. Many printers have a "multiple page per sheet" driver setting as well. A low tech solution, but a quickly implemented one too. For a plainer, terser rendering, if it were me, I would use the REST interface and build my own separate service that takes a login and ticket ID as input and spits out the ticket in a terse format directly to a printer, so I can control every aspect of it. Building it into the existing web interface wouldn't be terribly future proof -- you'd have to revisit it every time you upgrade RT. I'm a big fan of keeping customizations _completely_ separate from the app where possible, so I can upgrade on a whim without fear of horking my custom stuff. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
