Yeah, unfortunately this is the _facilities_ department which means that you need to keep a pretty low expectation on the tech-savvyness of the people over there :-) We changed their stylesheet to an older one which prints better, but I know I personally like the newer look much better than the older one.
I looked at the code and is there some sort of script that is writing the <style> tag to the document? I looked at the style information with some of my firefox tools and notice that there is a bunch of statically assigned styles that don't exist in the regular source. The big issue that would be nice is to have control over the size of the font (so a ticket doesn't take 20 pages to print) and get rid of the blue background at the top. On Apr 22, 2009, at 7:22 PM, Tom Lahti wrote: > Printer driver setting to print in black & white instead of color > will save > the ink. Printer driver setting to duplex could save paper. Many > printers > have a "multiple page per sheet" driver setting as well. A low tech > solution, but a quickly implemented one too. > > For a plainer, terser rendering, if it were me, I would use the REST > interface and build my own separate service that takes a login and > ticket ID > as input and spits out the ticket in a terse format directly to a > printer, > so I can control every aspect of it. Building it into the existing > web > interface wouldn't be terribly future proof -- you'd have to revisit > it > every time you upgrade RT. > > I'm a big fan of keeping customizations _completely_ separate from > the app > where possible, so I can upgrade on a whim without fear of horking > my custom > stuff. -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com