Hi
In the controller I have the function
def convert_sd_ticket_to_incident
ServiceDeskTicket.close_ticket(sd_id,created_by_id,modified_by_id)
Incident.convert_sd_ticket_to_incident(sd_id,created_by_id,modified_by_id)
end
Now in the ServiceDeskTicket model
def self.close_ticket(sd_id,created_by,modified_by)
begin
ActiveRecord::Base.transaction do
sd_ticket=self.find(sd_id)
sd_ticket.service_desk_status_histories.add_status_histories_on_convert_to_incident(sd_ticket.id,sd_ticket.service_desk_status_id,created_by,modified_by)
sd_ticket.update_attributes!(:service_desk_status_id => 7 )
code continues
end
rescue Exception => e:
puts 'error is '+e.to_s
end
end
Now my problem is this ServiceDeskTicket has a validation
validates_presence_of :description
It is only implemented now and there are some records in the db
which have no description..So suppose if I tries to convert any such
record to an incident what happens is the above code in the model
ServiceDeskTicket rollsback since it gets exception that description
empty...But what happens now is in the controller code above the rest ie
Incident.convert_sd_ticket_to_incident(sd_id,created_by_id,modified_by_id)
which is executed (this code converts the ticket to incident)
The solution which i am searching is how can I handle (get) the
above exception that is happening in the model in the controller and
redirect to the same page saying that "Please give a description first"
I know I can restrict the Incident being added to check whether
the return value of
ServiceDeskTicket.close_ticket(sd_id,created_by_id,modified_by_id) is
true
But how can I handle this.Please help
Sijo
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