Hi Professionals,
Please let me know if you have any resource for this position:
*ROLE :: Contact Center Business Analyst*
*Location : Pittsburgh, PA*
• Work will be focused on delivery of a new and Enhancements for Retail IVR
system
• Conduct requirement gathering sessions with Line of Business and
'understand' IVR Requirements.
• Document business requirements, functional/non-functional requirements,
use cases and call flows.
• Define Business Solutions around IVR and Routing Requirements.
• Assist with users acceptance testing.
• Employs traceability of requirements
• Ensures sign-off and baseline of requirements
• Anticipates and actively resolves problems and issues with requirements.
• Analyzes and communicates impacts to a project’s business case and
identifies areas of requirements risks.
• Strong and Clear Communication Skills
• SDLC - Agile Experience is a plus
*Thanks,*
*Raj Yadav*
*Cell : 609-207-7013*
*Email : raj.ya...@nityo.com <raj.ya...@nityo.com>*
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