date:20060907

Re: Avoid opening the same request-id twice

2006-09-07 Thread Jarl Grøneng


Maybe can use a record locking mechanism like this:
http://www.rrr.se/sv/products/2.html#rrrlock

--
Jarl

On 9/7/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:

Hi, anyone tried this successfully, to prevent user X from opening the same 
request-id twice?
Use Global fields ..?
Give an error/warning(?) message if criteria is met?
Any way to switch to the already opended window?
L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]

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Re: CMDB 2.0 implentation

2006-09-07 Thread Jarl Grøneng


I highly recomend attending a traing class

I'm on my last day in attending CMDB 2.0: Implementation Best Practices.

--
Jarl

On 9/7/06, Den Fong <[EMAIL PROTECTED]> wrote:

**
Hi

I have just installed CMDB 2.0, and going through the documentation.
However it doesn't have much on next steps, ie tying into data sources,
populating data?  Or defining business process classes?

Anybody have any info on the best approach to getting the CMDB functional?

Thx

Den
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Re: Macros for multiple users

2006-09-07 Thread lars . j . pettersson

**



It 
also possiby to have more > 1 path for example c:\Program 
files\\home;H:\test\macros;E:\Common\macros
 
Just 
separate them with a semicolon, this sting is stored in the user pref 
form.
L 
ars

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Susan 
  PalmerSent: Friday, September 08, 2006 3:51 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: Macros for multiple 
  users** So to clarify, you have the .arq files copied to 
  everyone's arcmds path on their own computers.  Then they should see 
  them.  Check the path they have in their Tools / Options which should 
  point to that same folder.  When they record a macro do they see it? 
  I'm not sure if Preferences will make a difference if those are 
  utilized since we don't use them.  Someone else might chime in on 
  that.  Do you used Centralized  Preferences?Susan
  On 9/7/06, Hall, 
  Granville V <[EMAIL PROTECTED]> 
wrote:
  
** 


Thanks 
Susan,
 
We've been just 
copying them all to that folder on each of the computers because it was the 
default for Remedy.  I should clarify that they other users are on the 
local machine.  I'll try moving it to the network and see if that 
helps.  It was weird because they were there and then they disappeared 
and they only show up for me.
 
Thanks.
 




From: 
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
On Behalf Of Susan 
PalmerSent: Thursday, 
September 07, 2006 9:23 PMTo: arslist@ARSLIST.ORGSubject: Re: Macros for multiple 
users
 
** Buddy,
The macros are on YOUR harddrive.  The only way others 
could get to them would be for your computer to be shared and the network 
path to that location be put in Tools / Options in the path field on the 
other computers.  Generally people choose a network location 
for commonly used macros or they simply distribute them (via email) to 
others that may use them and they store them in the path you have listed 
below on their own computer.  That's the default path provided during 
the client install and you can change it and/or add an additional path to 
it. Susan




On 9/7/06, Hall, 
Granville V <[EMAIL PROTECTED]> wrote:
Hey 
guys,I have an interesting problem going on.  We are 
running Remedy User6.0.3 and I have macros in the C:\Program Files\AR 
System\HOME\ARCmds,but they are only showing up for me in the macro bar 
and not the other users of the computer.  Do you have any idea 
why that would be?Thanks,Buddy 
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Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-07 Thread Pierson, Shawn

My technique is not only to use ARSList and bounce it off of other people I 
know off-list, but to involve our BMC sales rep too.  The sales guys may not be 
able to answer the technical question, but they care a lot about customer 
service and make sure that the right people get involved.  Unfortunately that 
does mean that the BMC sales folks get two jobs instead of just being involved 
with sales, but that is BMC's problem to deal with.

Additionally, I've always gotten better support from BMC than I have from other 
companies.  Ever try dealing with Microsoft or Adobe?  It's horrible, no matter 
how much you pay.



From: Action Request System discussion list(ARSList) on behalf of Kirk Cassady
Sent: Thu 9/7/2006 7:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!



Although I rarely call support, my last 3 calls were fielded in India.

I have no problem with that as long as I get good support.

The problem is each time they couldn't answer the questions and it took an 
engineer from the USA to provide the expected support.

Support costs too much to make us go through a "filtering" system that just 
causes delays.

So therefore I only call support when I have exhausted all other sources...even 
though we're paying big bucks for it.

Big thumbs up for ARLIST!

We should feel that we can easily call support when needed instead of avoiding 
it.

Kirk


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Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

2006-09-07 Thread Rick cook

I know you weren't, Tim, and I share your desire for restraint.  I think
we're saying the same thing from different directions, and it's appreciated.
My point is that this poster may be just as you suggested: throwing a tasty
morsel of blood into the water, because he likes to see what the sharks do.

Where I disagree is with the assertion that everyone is deserving of the
same level of assumed credibility.  You or I or any of the regular posters
is known for not pulling the list's collective leg or jerking us around.  We
don't know this guy to that level.  He may be speaking the truth, but he's
going to have to put something up to prove it to me.

So, JP, put up some corroborating evidence to support your assertions, or
restate them as nothing but your personal opinion, to which you are, as Tim
said, entitled.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, September 07, 2006 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

Rick,

I wasn't advocating a "knee-jerk" reaction. I'm not sure that I am ready to
jump on the "outsourcing" bandwagonone way or the other. I have my
opinion on the subject, but until I know BMC's actual direction, I'll
withhold it.

I'm just saying...let's all be nice to each other until we know for a fact
that somebody is "trolling" or whatever their motive, until it's actually
known. Everybody deserves the benefit of the doubt. You knowinnocent
until proven guilty. Just because he hasn't posted regularly doesn't mean
that he's not credible. He may be a CA rep trying to stir the potbut
then again, he may know what he's talking about. 

Claire is a regular postershe has clout on this list. To newbie's, that
haven't archived the list postings since...wheneveror might know now
betterher word might be "golden". So her comments might lean a person to
totally disregard Jamahowal's posting, and that's not what we want to do
(IMHO). We're all intelligent people. We can make informed decisions. Let's
not bash each other until we know for a fact that the person is a
fraud...nut case...or a competitor trying to make us stew about an unknown.

M2CW,
Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Thursday, September 07, 2006 8:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

Ok, everyone, let's calm down a bit.

1)  Claire's point (IMHO) is not that this guy doesn't have the right to
post, it's that because he's not one of the regulars, his comments, which
were both inflammatory and out of left field, aren't deserving of assumed
credibility.  4 posts over a long period of time isn't enough to get known
and trusted by a significant number of people.

2)  Tim is right in that anyone has the right to post information, but this
post was almost the equivalent of yelling "Fire!" in a crowded theater.  I
don't know the poster's motivation or the accuracy of his claims, and won't
comment on them until I do.  I would suggest a similar attitude on the part
of my fellow listers - let the original comments stand or fall away based on
the evidence (if any) brought to support them.  I for one will not be
manipulated into a knee-jerk reaction to a drive-by posting.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday, September 07, 2006 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

I found 4 postings from Jamahowalso farCLAIRE.
Quit being ugly to the guyit defeats the purpose of this listwhich
is to encourage discussion and active participation from ALL members
regardless of their past participation history. Everybody here has something
to contribute. Just because we all aren't James, Rick or Axton (congrats to
all for their win and nomination) doesn't mean we don't have something
useful or intelligent to sayevery contribution is needed and welcome.
IMHOif you don't think we all have something to sayUNSUBSCRIBE!


Tim
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, September 07, 2006 5:14 PM
To: arslist@ARSLIST.ORG
Subject: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

Excuse me... I found one... 7/28/2005 a job available post. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jamahowal Pinitubel
Sent: Thursday, September 07, 2006 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!

Claire, contact me offline at [EMAIL PROTECTED] if you would like to

validate my authent

Re: Webservices question

2006-09-07 Thread CONDREA, Daniel

**








Hi All!

 

Whet it comes to WS the examples are of public
WS. I am trying to consume an private WS build on ARS version 6.3 in VB.NET.

 

Can anybody suggest a way to consume a private
WS using NET?

 

Best regards,

Daniel

 









From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, September 08, 2006
1:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Webservices question



 

Thanks Fred… I guess my next
question would be, does anyone have an

example of XML that makes use of Search
menu they could share.

I want to keep this form as much data
driven as possible. 

 



Herb 



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, September 07, 2006 2:38 PM
To: arslist@ARSLIST.ORG
Subject: [Norton AntiSpam] Re:
Webservices question

 

Depends on the
Menu.   Selection Lists, Radio Buttons, and Check Boxes have the data
in the WSDL.  Character and Search Menus do not unless you do your own XML
Schema.

 

Fred

 











From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Thursday, September 07, 2006 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Webservices question

** 

 Good
Afternoon Everyone 

 


Quick question on web services  

   


   
When I create a web service for a form that contains drop down menus. 

   
Will these drop down menu be available when someone writes a webpage
(html/java) to 

   
consume this web service?

 


Thanks


Herb



 





 








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**
Xinify has built an integration between SMS 2003 and CMDB 2 /Asset 7 using Remedy Link for SQL 7. The integration is in closed beta at the moment but will soon be available FREE to the BMC community. We were commissioned by BMC to build this integration and it was done with the full support of Remedy Engineering.
A little background - The product Remedy Discovery Services for SMS is based on Enterprise Integration Engine (EIE) and an adapter was built to talk to SMS via WMI. This was revised/updated to work with EIE 7 but there are no out of box mappings and it is is really slow. An alternative was demanded by several customers. That's were we come in.
The Microsoft SMS Atrium Integration is using Remedy Link for SQL, also based on EIE, but going directly to the SQL tables and views. The reason we went this way is because is is exponentially faster. Additionally, our integration comes with the "mapping and exchange" work already done. Mapping is EIE term for basically doing push field from a source to a target. Echanges are the containers that run like an escalation to trigger the mappings to run. The mappings create/update/delete(if desired) CIs and Relationships in Atrium. Not only that but it includes workflow to cleanse and normalize some data and includes sample reconciliation rules and categorization workflow. It is as close to plug and play as you can get considering both SMS and Remedy applications could have been customized.
-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]

Original Message Subject: Remedy/SMS with xinifyFrom: "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>Date: Thu, September 07, 2006 1:30 pmTo: arslist@ARSLIST.ORG**
Again, another request for comments and best practices advise on this comibination?
James McKenzie
L-3 GSI
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