Re: [rt-users] trying to create an ticket in Rt with an email.

[Lachlan Webb]

On 7/5/09 10:47 AM, John MacGillivray wrote:

: Command died with status 1: "/opt/rt3/bin/rt-mailgate
 --queue HelpDesk --action correspond --urlhttps://rt.mydomain/rt3";.
 Command output: local: fatal: execvp /opt/rt3/bin/rt-mailgate: Permission
 denied
   
  
  

Hi,
Looks like a permissions issue. the files should be executable by the 
mail user. I suspect 755 would be fine, as the mailgate just submits an 
http request.

Regards,
Lachlan
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Re: [rt-users] Fwd: Failed use LDAP service

[Lachlan Webb]

On 23/4/09 11:57 AM, nast linux wrote:
> Dear All,
>
> Need your help.
>
> I see in error.log is like below:
>
> [Wed Apr 22 10:10:28 2009] [critical]:
> RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
> LDAP_INVALID_CREDENTIALS 49
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
> [Wed Apr 22 10:10:28 2009] [error]: FAILED LOGIN for user test from
> test-desk (/opt/rt3/share/html/autohandler:265)
>
> What is the problem and what Should I do?
>
> Thanks,
> ns
> -- Forwarded message --
> From: nast linux
> Date: Wed, 22 Apr 2009 13:50:08 +0700
> Subject: Failed use LDAP service
> To: rt-users
>
> *Dear All,
>
> I failed use LDAP service, I already done steps below:
> *
> *1. Install RT-Authen-ExternalAuth*
> *2. Uncomment Set(@Plugins,(qw(RT::Authen::ExternAuth))); on
> /opt/rt3/etc/RT_SiteConfig.pm
> *
> *3. cp
> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
> /opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth*
>
> *4. apply the following patch to
> User_Vendor.pm:
> *
>
>
The error "

  Can't bind:
LDAP_INVALID_CREDENTIALS 49

"
Seems to be your problem. From memory, AD requires authenticated 
credentials for ldap queries.
A windows guru could help here.
In your RT_SiteConfig.pm, where you have specified
Set( $ExternalSettings, {
...
 'user'  =>  'User goes here',
 'pass'=>  'Password here',
...
}

You could try using ldapsearch from the command line on the server
to check that the user can bind and do lookups, e.g.
ldapsearch -D "cn=fred, etc" -w "Password"-h ldap.example.com -b 
"ou=People, etc." cn=*
or something similar, man ldapsearch could be your friend.

Regards,
Lachlan
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Re: [rt-users] Does Anyone out there use RT for Change Management?

[Lachlan Webb]

On 22/4/09 9:06 AM, Steve OBrien wrote:
> Hi All,
> I was wondering if anyone out there was using RT for IT Change
> Management and if so:
> 1.) How is it working out for you?
> 2.) Any helpful hints or a description of your setup.
>
> If not, is there any other tracking system that would work better for
> tracking, approving, and notifying changes (server configurations, etc)
>
> TIA,
> Steve
>
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Hi Steve,
We use it in that manner. CM queues have custom fields for endorsement 
and approval.
Tickets cannot be resolved until the CM process is complete.
Users generally have custom searches for tickets awaiting approval.
It works for us because people are vigilant in getting it done.

Lachlan


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[rt-users] Changing preferences globally

[Lachlan Webb]

Hi,
Is there any way to change preferences on a global level.
Not just the defaults, but the preferences of those who may have 
modified the defaults.
We're getting a little tired of misuse of the WYSIWYG editor.
Thanks,
Lachlan

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