Re: ARS 7 and FTS

[George Barsan]

We only replaced the files for patch 3.. Are you looking for something special?

On 6/18/07, patrick zandi <[EMAIL PROTECTED]> wrote:

**
George -
From the ARS 7.01 P3 level - did you use the installer or file replacement ?
For my own side information ?
did you have any issues with your installation?


On 6/18/07, George Barsan <[EMAIL PROTECTED]> wrote:
>
> Hi Mike, all,
>
> I've been troubleshooting FTS related bugs with BMC over the last
> weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and
> ran into very strange behaviour (indexing fails, takes extremely long
> - i.e. more then 3 days on 250k records, failover within the server
> group only works sometimes although
> Full-Text-Indexer-Recovery-Interval is set to 2 minutes),
etc.
>
> Is anybody else experience similar problems?
>
> Thanks & regards,
>
> George
>
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"
>



--

Patrick Zandi __20060125___This posting
was submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: ARS 7 and FTS

[George Barsan]

Hi Mike, all,

I've been troubleshooting FTS related bugs with BMC over the last
weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and
ran into very strange behaviour (indexing fails, takes extremely long
- i.e. more then 3 days on 250k records, failover within the server
group only works sometimes although
Full-Text-Indexer-Recovery-Interval is set to 2 minutes), etc.

Is anybody else experience similar problems?

Thanks & regards,

George

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: QUESTION: MENU - NOT LIKE

[George Barsan]

NOT 'Group List' LIKE "%1;%"

Should do the trick for you..

George

On 10/27/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:

**

I have a Menu that shows all Users from the USER Form - no problem.

I would like to restrict all users who are Administrators from the pull down
menu.  I tried:

NOT 'Group List' LIKE "%" + "1" + "%"

However, this is not working as there are other groups with "1" in the Group
Number.

Any assistance would be greatly appreciated.

THANKS! __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Problem with Push Fields in a Table Loop

[George Barsan]

Hi Alex,

You should add `! to the filter name to ensure that the actions are
executed in the desired order. Push fields actions are otherwise
delayed into a later phase and executed as a bulk after the Set Fields
actions..

You can find further details on the phases and their purpose in the
documentation..

George

On 10/26/06, Alex Bredariol <[EMAIL PROTECTED]> wrote:

**
A filter "A" calls a Filter Guide "B" looping a table.
This Filter Guide "B" contains a filter that should execute a push fields in
another form.

But there's a problem: it always push the same data. It's not a mistake with
the Table I'm looping, because I tested using set fields and displayed
messages with the value and both work.

Does someone know what may be happening?

Thanks

Alex Grilo
 __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: System hangs with Sync Search Database

[George Barsan]

Hi!

Sometimes it takes very long to generate the Sync Search Database and
the Admin tool seems froozen - that depends on the number of forms &
workflow elements you have on your server. I assume that the server
was still processing the request and you've been able to log in again
as soon as it was finished.

George

On 10/26/06, Dwayne Martin <[EMAIL PROTECTED]> wrote:

ARS 6.3, HPUX server, Oracle 9.2 db, Admin tool 7

Dear Listeners,

I just now tried to sync the search database for the first
time since trying out the v7 admin tool.  The process hung, so
I killed the admin tool.  When I tried to log back in I got:

***
ARERR [90] Cannot establish a network connection to the AR
System server : helpdesk.jmu.edu (0) : RPC: Program not registered
Unable to successfully log in to any server.
***

Other Remedy users using the client user tool got the same
message.

I restarted the ARS server twice but it didn't do any good.  I
called our system administrator and asked him to restart the
machine.  But while I was talking with him, the problem
mysteriously went away and we all could log in.

Any idea what caused this?  Is there some incompatibility
between the ARS 6.3 system, and the v7 Sync Search Database
function?

I really like the Sync Search Database feature, but am afraid
to update it for fear of shutting down the Remedy system.  I
guess I could try going back to the 6.3 Admin tool and see if
that helps, but even that scares me.

Any suggestions?

Dwayne Martin
Computing Support
James Madison University



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Enhancement: Schema ID on AR Admin tool...

[George Barsan]

Claire, I'd love to but can't do it as a consultant without a support
contract ;(

Thanks James, that's a very good idea.. I totally forgot that I
already saw once this nice little nextid column...

George



On 10/24/06, Sanford, Claire <[EMAIL PROTECTED]> wrote:

**

Guys...

All these ideas are great!  Have you turned them into BMC/Remedy Request
For Enhancements yet?



 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Tuesday, October 24, 2006 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancement: Schema ID on AR Admin tool...


**

George:

You can do the last through SQL right now:

Update arschema Set Nextid=mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Tuesday, October 24, 2006 12:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enhancement: Schema ID on AR Admin tool...

There are a few other things which would be useful too:

- A button to open the menu directly from the field properties / attributes
page
- At least the "Current Actions" menu (active link/filter/escalations)
should scale with the window size
- There should be a way to define a first field ID for each form - that
would make life a lot easier :)

George



On 10/22/06, Jay Rohrer <[EMAIL PROTECTED]> wrote:
> I would not find that nearly as useful as having a tab on ALs and FILs
> that tell me which Guides they are a part of.
>
> Jay Rohrer

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125___This posting was submitted
with HTML in it___
 __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Enhancement: Schema ID on AR Admin tool...

[George Barsan]

There are a few other things which would be useful too:

- A button to open the menu directly from the field properties / attributes page
- At least the "Current Actions" menu (active link/filter/escalations)
should scale with the window size
- There should be a way to define a first field ID for each form -
that would make life a lot easier :)

George



On 10/22/06, Jay Rohrer <[EMAIL PROTECTED]> wrote:

I would not find that nearly as useful as having a tab on ALs and FILs that
tell me which Guides they are a part of.

Jay Rohrer


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Query question

[George Barsan]

In a Oracle environment, you could sort the records in the desired
order and use ROWNUM..

George



On 10/20/06, Mike White <[EMAIL PROTECTED]> wrote:


You could pick-up NextId from aradmin.arschema, and use it to reverse-loop
through your form, Setting a decrementing NextID by 1, incrementing a field
for each record found - until you get as many as you want.  The last
Request ID found would be the first of the last x record ('sounds like you
want 5).  Armed with this 5-th-from-last Request ID, you can select all
records greater that it minus 1.

Just off the top of my head, anyway...

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]



  "Joran, Peter P
  CTR OSD CIO" To:   arslist@ARSLIST.ORG
   Subject:  Re: Query question
  Sent by: "Action
  Request System
  discussion
  list(ARSList)"
  <[EMAIL PROTECTED]
  ORG>


  10/19/2006 14:09
  Please respond to
  arslist






I need to put in a Crystal report.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Thursday, October 19, 2006 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Query question


How do you want to present the results, probably in a table? In that case
you could sort the records based on the timestamp and limit the chunk size
to 5..

George

On 10/19/06, Joran, Peter P CTR OSD CIO <[EMAIL PROTECTED]> wrote:
> **
>
> All
> This seems like a very simple question but I'm stumped.
> How can I return just the oldest 5 records from a query? It's a metric
> that is almost useless but the customer is not budging.
>
> Many Thanks!
> Pete __20060125___This posting was submitted with
> HTML in it___
>

__
_
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___

UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



 smime.p7s has been removed from this note on October 19 2006 by
Michael W. White

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org





___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Query question

[George Barsan]

How do you want to present the results, probably in a table? In that
case you could sort the records based on the timestamp and limit the
chunk size to 5..

George

On 10/19/06, Joran, Peter P CTR OSD CIO <[EMAIL PROTECTED]> wrote:

**

All
This seems like a very simple question but I'm stumped.
How can I return just the oldest 5 records from a query? It's a metric  that
is almost useless but the customer is not budging.

Many Thanks!
Pete __20060125___This posting was
submitted with HTML in it___



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: WUT does not list currently openned windows from the "Window" Menu (no 1,2... after "Arrange Icons" submenu)

[George Barsan]

I had the same problem on various version of 5.X and 6.X, but didn't
see it yet on v7.

George

On 10/19/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:

**


Igor:

I've had this problem for a long time.  I don't know what causes it.  Maybe
an upgrade to the ARS 7.x User Tool might fix it.

James McKenzie
L-3 GSI
Innovative Solutions - Extraordinary Results !



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov
Sent: Thursday, October 19, 2006 7:33 AM
To: arslist@ARSLIST.ORG
Subject: WUT does not list currently openned windows from the "Window" Menu
(no 1,2... after "Arrange Icons" submenu)

Hey, Listers!


ARS 6.03 p16 win2k MSSQL 2000

The "Window" Menu in WUT works when you login and open forms.

Then, after some...things ???, it shows only basic sub-menus: New
Window/Cascade;Tile Horizontally;Tile Vertically;Arrange Icons.

There is no Line and open windows 1, 2, ...

is it known bug?

BTW

When you select "BMC Remedy AR System Server" from Product Information Menu
on "Support Central" there are only two Versions (7.0.0 and 7.0.1)
available, and for "BMC Software Usage for Clients" it is three: 7.0.0,
7.0.1, 7.0.2

are we back-in-the-future again ?
back-to-the-old-good-days better, isn't it ?


Regards,

igor ivanov

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125___This posting was submitted
with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Running ARR reports via midtier / limitations

[George Barsan]

Hi all,

I have to implement a "Save as" functionality for two fields, which I
did using the open window / report / destination = File functionality.
It works perfectly both within the FAT and the web client, except:

- File name: I couldn't find a way to set a default file name - ARS
currently proposes "Report.rep" which is not user friendly

- The FAT client generates a text file - exactly as needed. On the web
however, the file is HTML "formatted" - although it has the same name.
Is there a way to disable this "feature"? I couldn't find anything in
the documentation..

- Fields longer then 999 characters are not supported, but I guess
that's a "limitation" ;) The application has to run on the web and the
Chrystal Report license is unfortunately not an option at the moment.

The environment is ARS 7 P2 (server, midtier, admin, user) running on Windows.

Suggestions are highly appreciated!

Many thanks & all the best,

George

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture

[George Barsan]

Chris,

Did you change the -xMs and -xMx settings of the JVM or are you
running Tomcat with the default settings?

George

On 9/20/06, Chris Rom <[EMAIL PROTECTED]> wrote:

I installed Mid-Tier 7.0 with Tomcat 5 and Java SDK 1.4.2 on a test server
following the (weak) whitepaper. I am not running Apache/IIS. It works
pretty well, except that I am frequently getting Java out-of-memory errors
and then I usually have to flush the cache and restart Tomcat.

Rgds,

Chris

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture

[George Barsan]

**
I've been using JBoss for a long while in production environments (with Apache 2 and mod_jk) and it was far more stable & reliable then NewAtlanta (which I've been running before)..
GeorgeOn 9/19/06, Tony Worthington <[EMAIL PROTECTED]> wrote:
**

I wanted to ask the same questions,
but didn't feel like typing... haha.

I'm in the same boat as you (RKM, etc),
minus the reporting (which lives elsewhere.)

ServletExec makes me crazy, and I can't
imagine it in production.

I think Tomcat will be a good choice,
but I haven't decided whether to use apache and mod_jk or IIS with the
connector.  I'm pretty sure tomcat serves static content slower than
apache/iis.  Have you investigated this?

And do you have RKM7 up and running?
 Just wait...

-tony

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-6125





strauss <[EMAIL PROTECTED]>

Sent by: "Action Request System
discussion list(ARSList)" 
09/18/2006 06:31 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Considering switching to Tomcat on W2K3/IIS6
for ARS 7 architecture








What are the issues that I might run into if I use
Tomcat 5.x instead of
ServletExec 5.x for mid-tier 7 running on Windows Server 2003 Enterprise
and IIS 6.0?  I got the distinct impression at UserWorld that BMC
Remedy
was seriously considering switching to Tomcat from ServletExec as the
default application server underlying mid-tier 7.x, and there are
several other reasons for considering this that are present in the 7.x
environment:

Remedy Knowledge Management 7 (RKM) requires/supports either ServletExec
or Tomcat (or roll your own in the dark as commented on by Tony
Worthington earlier this month).

The SLM 7 Collector currently requires JBoss and only runs on the AR
Server, but will reportedly be updated to use ServletExec and/or Tomcat
and run on the mid-tier server or another web server.

So far so good - ServletExec will still work with everything, except...

Crystal Reports Server XI / Business Objects XI requires either Tomcat
or .NET 2.0 - it will NOT use ServletExec. In fact, if you take the
defaults (Java not .NET) the Crystal Server installer will ignore
ServletExec and install an instance of Tomcat without further warning.

So, if I want to run mid-tier 7, RKM 7, Crystal Reports Server XI, and
SLM 7 Collector all on a single web server then the only common java
application server _appears_ to be Tomcat. For all I know, the mid-tier
7.1 (?) installer will actually install Tomcat by default, but I need to
install something now instead of waiting. The minimalist June 2006 White
Paper "Configuring Tomcat 5.x web server and application server"
assumes
prior knowledge of Tomcat and only addresses a couple of settings; what
else should I know about running it underneath mid-tier and the other
BMC Remedy or related components?

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

P.S. The other fun part of architecture planning for ARS 7 is the SQL
Server databases - ARS needs ARSystem of course, and SLM wants direct
access to it, but RKM, as well as Crystal Report Server, want their own
separate SQL databases or in Crystal's case will install the MSDE! Right
now I am planning a dedicated SQL Server 2005 machine for each AR Server
machine to host all of the various databases - in the past I kept SQL
Server on the AR Server and that worked just fine, but there's too much
baggage to haul along now. Hummingbird SearchServer installs its own SQL
database and JDBC driver on the mid-tier server already, so I don't want
several _more_ SQL Server or MSDE databases on the web server as well.

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org


__20060125___This posting was submitted with HTML in it___

__20060125___This posting was submitted with HTML in it___

Re: Requirements of Remedy

[George Barsan]

Hi,

The requirements depend on the products you want to run.. You will
need a much larger box for ITSM 7 then for a small custom build app..
What do you plan to use?

George

On 9/6/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:

Hi

I wanna know where i can find information about the requirements of
Remedy about Hardware. (RAM - Hard Disk)


If someone kow tell me please

they are different in windows o UNIX?



regards

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: AL stopped working (no changes on AL)

[George Barsan]

Well,

It doesn't help if I simply resave but it always works fine if the set
field is deactivated..

However, the open window only fails if the external query is _correct_
- as mentioned previously.. If the query is invalid it comes up
correctly with the according error msg.

George

On 9/7/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:

George, sure this problem is related to action 'set fields'? We have Al's only 
running Open window and we have to resave the al to get it to work ..for a 
while .../L ars

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of George Barsan
Sent: Thursday, September 07, 2006 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)


Hi David,

I removed all fields from the set field and added them one by one..
The one causing the problem is the field SelectionCriteria which I use
later on as external qualification for the open window. The strange
thing is that it stopps not only the open-win AL firing next, it
blocks all open-win AL's running behind that form (even though it
doesn't run there)...

I tried the following combinations for SelectionCriteria:
  "( $NumericCaseID$ = 'NumericCaseID')"  // as used in another AL and
working fine there
  "$NumericCaseID$ = 'NumericCaseID'"
  "$NumericCaseID$ = 1"
  "'NumericCaseID' = 1"
  1 = 1
  1 = 2

None of them worked: the AL processing stops as described without any
error message.

Please also note that if I change the qualification to something
invalid (i.e. "$NumericCaseID$ = 'XXNumericCaseID'" or
"$XXNumericCaseID$ = 'NumericCaseID'" ARS correctly shows me a "There
was a problem expanding the EXTERNAL qualification" error message).

"If no requests match" is set to default message.

Any ideas would be greatly appreciated..

Many thanks,

George



On 9/6/06, David Sanders <[EMAIL PROTECTED]> wrote:
> Hi George
>
> Is the set fields action before the window open building a qualification for
> the report?  What are your settings in the open window to report action in
> the No Requests Match area?  If your qualification returns no matching
> records and you have your options set to 'Do Not Show Any message' and
> 'Suppress empty list', then the report window will just not open.
>
> Try setting the No Match options to 'Show Default Message' and see if that
> gives any clues.
>
> HTH
>
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
> ARS List Award Winner 2005
> Best 3rd party Remedy Application
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>
> web http://www.westoverconsulting.co.uk
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
> Sent: Wednesday, September 06, 2006 5:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AL stopped working (no changes on AL)
>
> No, not yet - but I'm going to do that..
>
> What I tried to do is to separate the actions from one large AL into 3
> smaller ones. The funny thing is, that I ended up with an
> open-window-AL (let's call it ReportInternal), for which I have a
> handy def file and it works fine. However, I need a set fields action
> running in front of it. I had two ideas:
>
> 1) I tried to add it to the ReportInternal-AL => open window fails
> 2) I tried to create a separate AL (called GetReportData) running with
> a lower order => open window fails
>
> Importing GetReportData-AL messes up all open window actions even in
> other AL behind that form, although they are running on totally
> different conditions. As soon as I delete the AL GetReportData, the
> open window actions are working again..
>
> Next, I exported both AL's as XML and copy & pasted the missing set
> field action in an editor and import the new XML.. Same result => open
> window fails :(
>
> I guess that there is a relationship between the set-field and the
> open window action... However, I've ran out of ideas..
>
> George
>
> On 9/6/06, [EMAIL PROTECTED]
> <[EMAIL PROTECTED]> wrote:
> > George, have you checked the .arf files in the Home Folder on the clients,
> contains the al defintions I know, maybe a difference when the al is not is
> working and when it is working? Something corrupt in the arf file? /L ars
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] Behalf Of George Barsan
> > Sent: Wednesday, September 06, 

Re: AL stopped working (no changes on AL)

[George Barsan]

Hi David,

I removed all fields from the set field and added them one by one..
The one causing the problem is the field SelectionCriteria which I use
later on as external qualification for the open window. The strange
thing is that it stopps not only the open-win AL firing next, it
blocks all open-win AL's running behind that form (even though it
doesn't run there)...

I tried the following combinations for SelectionCriteria:
 "( $NumericCaseID$ = 'NumericCaseID')"  // as used in another AL and
working fine there
 "$NumericCaseID$ = 'NumericCaseID'"
 "$NumericCaseID$ = 1"
 "'NumericCaseID' = 1"
 1 = 1
 1 = 2

None of them worked: the AL processing stops as described without any
error message.

Please also note that if I change the qualification to something
invalid (i.e. "$NumericCaseID$ = 'XXNumericCaseID'" or
"$XXNumericCaseID$ = 'NumericCaseID'" ARS correctly shows me a "There
was a problem expanding the EXTERNAL qualification" error message).

"If no requests match" is set to default message.

Any ideas would be greatly appreciated..

Many thanks,

George



On 9/6/06, David Sanders <[EMAIL PROTECTED]> wrote:

Hi George

Is the set fields action before the window open building a qualification for
the report?  What are your settings in the open window to report action in
the No Requests Match area?  If your qualification returns no matching
records and you have your options set to 'Do Not Show Any message' and
'Suppress empty list', then the report window will just not open.

Try setting the No Match options to 'Show Default Message' and see if that
gives any clues.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application

tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]

web http://www.westoverconsulting.co.uk

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Wednesday, September 06, 2006 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)

No, not yet - but I'm going to do that..

What I tried to do is to separate the actions from one large AL into 3
smaller ones. The funny thing is, that I ended up with an
open-window-AL (let's call it ReportInternal), for which I have a
handy def file and it works fine. However, I need a set fields action
running in front of it. I had two ideas:

1) I tried to add it to the ReportInternal-AL => open window fails
2) I tried to create a separate AL (called GetReportData) running with
a lower order => open window fails

Importing GetReportData-AL messes up all open window actions even in
other AL behind that form, although they are running on totally
different conditions. As soon as I delete the AL GetReportData, the
open window actions are working again..

Next, I exported both AL's as XML and copy & pasted the missing set
field action in an editor and import the new XML.. Same result => open
window fails :(

I guess that there is a relationship between the set-field and the
open window action... However, I've ran out of ideas..

George

On 9/6/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:
> George, have you checked the .arf files in the Home Folder on the clients,
contains the al defintions I know, maybe a difference when the al is not is
working and when it is working? Something corrupt in the arf file? /L ars
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of George Barsan
> Sent: Wednesday, September 06, 2006 4:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: AL stopped working (no changes on AL)
>
>
> Hello Joe,
>
> Yep, the group names and ID's are equal.. We used a DB dump and
> re-import to duplicate production to dev and only removed customer
> related data (names, addresses & co)..
>
> George
>
>
> On 9/6/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > Very basic question... Have you checked if the permission groups on both
the
> > dev and prod instances are identical - both group names and their ID's
> > should be the same...
> >
> > Joe D'Souza
> > Remedy Developer / Consultant,
> > BearingPoint,
> > Virginia.
> >
> >
> >
> >
> > - Original Message 
> > From: "Kemes, Lisa" <[EMAIL PROTECTED]>
> > To: arslist@ARSLIST.ORG
> > Sent: Wednesday, September 6, 2006 9:15:27 AM
> > Subject: Re: AL stopped working (no changes on AL)
> >
> >
> > I had an AL just stop working all 

Re: AL stopped working (no changes on AL)

[George Barsan]

No, not yet - but I'm going to do that..

What I tried to do is to separate the actions from one large AL into 3
smaller ones. The funny thing is, that I ended up with an
open-window-AL (let's call it ReportInternal), for which I have a
handy def file and it works fine. However, I need a set fields action
running in front of it. I had two ideas:

1) I tried to add it to the ReportInternal-AL => open window fails
2) I tried to create a separate AL (called GetReportData) running with
a lower order => open window fails

Importing GetReportData-AL messes up all open window actions even in
other AL behind that form, although they are running on totally
different conditions. As soon as I delete the AL GetReportData, the
open window actions are working again..

Next, I exported both AL's as XML and copy & pasted the missing set
field action in an editor and import the new XML.. Same result => open
window fails :(

I guess that there is a relationship between the set-field and the
open window action... However, I've ran out of ideas..

George

On 9/6/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:

George, have you checked the .arf files in the Home Folder on the clients, 
contains the al defintions I know, maybe a difference when the al is not is 
working and when it is working? Something corrupt in the arf file? /L ars

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of George Barsan
Sent: Wednesday, September 06, 2006 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)


Hello Joe,

Yep, the group names and ID's are equal.. We used a DB dump and
re-import to duplicate production to dev and only removed customer
related data (names, addresses & co)..

George


On 9/6/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> **
>
>
> Very basic question... Have you checked if the permission groups on both the
> dev and prod instances are identical - both group names and their ID's
> should be the same...
>
> Joe D'Souza
> Remedy Developer / Consultant,
> BearingPoint,
> Virginia.
>
>
>
>
> - Original Message 
> From: "Kemes, Lisa" <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, September 6, 2006 9:15:27 AM
> Subject: Re: AL stopped working (no changes on AL)
>
>
> I had an AL just stop working all of the sudden and what I had to do was
> delete it and then re-import the AL from the Prod server.  Sometimes
> AL's get corrupted.  Now my AL has no more problems on my Dev server
>
> If this does not work, at least it only takes a couple of minutes to
> do
>
> Hope this helps
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt
> Sent: Wednesday, September 06, 2006 8:35 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AL stopped working (no changes on AL)
>
> Hi,
>
> Just a thought.
>
> Have you defined the Report Server option in the User Tool to point to
> the dev server. If so, does the report exist on the Report form on dev
> server?
>
> If I have misread this problem then please ignore this.
>
> Thanks.
>
> Nyall
>
> George Barsan wrote:
> > Hi Tim,
> >
> > Thanks for the quick answer. The DEV environment is a full copy of the
>
> > production, all forms exist there as well (although containing test
> > data!).
> >
> > The second AL having the same problems does the following actions:
> >
> >  0 push fields (update existing request in another form)
> >  1 set fields from another form
> >  2 open window (yep, that's the one!)
> >  3 set fields from another form
> >  4 set field locally
> >  5 set field locally
> >  6 set field locally
> >  7 commit changes
> >  8 close window
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>  __20060125___This posting was
> submitted with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: AL stopped working (no changes on AL)

[George Barsan]

Hello Joe,

Yep, the group names and ID's are equal.. We used a DB dump and
re-import to duplicate production to dev and only removed customer
related data (names, addresses & co)..

George


On 9/6/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:

**


Very basic question... Have you checked if the permission groups on both the
dev and prod instances are identical - both group names and their ID's
should be the same...

Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.




- Original Message 
From: "Kemes, Lisa" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 6, 2006 9:15:27 AM
Subject: Re: AL stopped working (no changes on AL)


I had an AL just stop working all of the sudden and what I had to do was
delete it and then re-import the AL from the Prod server.  Sometimes
AL's get corrupted.  Now my AL has no more problems on my Dev server

If this does not work, at least it only takes a couple of minutes to
do

Hope this helps

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt
Sent: Wednesday, September 06, 2006 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)

Hi,

Just a thought.

Have you defined the Report Server option in the User Tool to point to
the dev server. If so, does the report exist on the Report form on dev
server?

If I have misread this problem then please ignore this.

Thanks.

Nyall

George Barsan wrote:
> Hi Tim,
>
> Thanks for the quick answer. The DEV environment is a full copy of the

> production, all forms exist there as well (although containing test
> data!).
>
> The second AL having the same problems does the following actions:
>
>  0 push fields (update existing request in another form)
>  1 set fields from another form
>  2 open window (yep, that's the one!)
>  3 set fields from another form
>  4 set field locally
>  5 set field locally
>  6 set field locally
>  7 commit changes
>  8 close window


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
 __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: AL stopped working (no changes on AL)

[George Barsan]

No, I unfortunately can't remove the advanced option.. But it doesn't
seem to make a different, I tested it as well..

On 9/6/06, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:

I just noticed the Advanced mode...   Do you need to use the Advanced
option?  Are you specifying the form to open in a Field (That's what the
advanced is supposed to be for).  Can you remove the Advanced option and
does the AL work?

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Wednesday, September 06, 2006 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)

Sorry, I forgot to mention that both AL are handling reporting and the
open window have open window actions running with "window type = Report"
and using "Advanced" mode..

On 9/6/06, George Barsan <[EMAIL PROTECTED]> wrote:
> Hi Tim,
>
> Thanks for the quick answer. The DEV environment is a full copy of the

> production, all forms exist there as well (although containing test
> data!).
>
> The second AL having the same problems does the following actions:
>
>   0 push fields (update existing request in another form)
>   1 set fields from another form
>   2 open window (yep, that's the one!)
>   3 set fields from another form
>   4 set field locally
>   5 set field locally
>   6 set field locally
>   7 commit changes
>   8 close window
>
> That's the only AL running behind that button (and on another form
> then the AL initially mentioned). The logs are:
>
>  Checking CM:LAU:BU_PrintAndSaveAsAttachment_000 (0)
>  -> Passed qualification -- perform if actions
>   0: Push Fields
>  To Schema Schema:Case on Server @
>  (536870991) = Template.rpt
>  (536871192) = Schema:Join:Reporting123
>  (536871203) = {Schema_Join_Reporting.ID} = '123'
>  (536871162) = 06/09/2006
>  (536871046) = test test test
>   1: Set Fields
>  xAttachmentFormat (536871182) = portabledocformat
>  xDataSourceFormName (536871165) =
Schema_Join_Reporting
>  xFileExtension (536870935) = .pdf
>  xReportDefinitionFile (536870927) = Template.rpt
>  xSelectionCriteria (536870926) = $ID$ = 'ID'
>   2: Open Dialog
> Server: xyz
> Schema: Schema:Join:Reporting123
> View:
>  /* Wed Sep 06 2006 13:22:10 */
>  Stop active link processing - On Control
>
> And that's it :(
>
> Many thanks,
>
> George
>
>
> On 9/6/06, Timothy Powell <[EMAIL PROTECTED]> wrote:
> > I hate to ask the "is it plugged in" type question, but.
> > The form it's trying to perform the push fields against DOES exist
> > on the dev server...right?
> >
> > What's the log from the other AL? What are the common attributes of
> > the ALs in question (if any)?
> >
> > Tim
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
> > Sent: Wednesday, September 06, 2006 7:58 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: AL stopped working (no changes on AL)
> >
> > I have exactly the same behaviour on another (even simpler) AL on
> > the same box too, it's driving me crazy..
> >
> > I highly appreciate any suggestions..
> >
> > On 9/6/06, George Barsan <[EMAIL PROTECTED]> wrote:
> > > Hi all,
> > >
> > > I have here an older ARS application which I'm trying to extend
> > > and consolidate.. It includes a nice little AL which runs behind a

> > > button and has 7 actions:
> > >
> > > 0 set field locally
> > > 1 set field from another form
> > > 2 commit changes
> > > 3 open window / report
> > > 4 push fields (create a new request)
> > > 5 change field
> > >
> > > The very same AL (I didn't modify it anyway) runs perfectly if I
> > > connect to production but stops on the Dev Box at the Open Window
> > > action, the log entries are:
> > >   3: Open Dialog
> > > Server: xyz
> > > Schema: XX:XXX:XYZ
> > > View:
> > >  /* Mon Sep 04 2006 15:14:30 */  Stop active link
> > > processing - On Control
> > >
> > > That's it, no error, no warning.. I cleaned the client cache,

Re: AL stopped working (no changes on AL)

[George Barsan]

Hi Nyall,

I didn't define the report server - my understanding was that it uses
the server I'm currently logged in if nothing is defined (I'm only
logged in into dev). I added the servername as you suggest, cleaned
the cache and restarted the client - still the same behaviour.. But a
good point, thanks for suggesting!

The report exists on the dev server too. As said, it even runs fine
partly - until it suddenly stopps for some unknown reason..

George



On 9/6/06, Nyall McCavitt <[EMAIL PROTECTED]> wrote:

Hi,

Just a thought.

Have you defined the Report Server option in the User Tool to point to
the dev server. If so, does the report exist on the Report form on dev
server?

If I have misread this problem then please ignore this.

Thanks.

Nyall

George Barsan wrote:
> Hi Tim,
>
> Thanks for the quick answer. The DEV environment is a full copy of the
> production, all forms exist there as well (although containing test
> data!).
>
> The second AL having the same problems does the following actions:
>
>  0 push fields (update existing request in another form)
>  1 set fields from another form
>  2 open window (yep, that's the one!)
>  3 set fields from another form
>  4 set field locally
>  5 set field locally
>  6 set field locally
>  7 commit changes
>  8 close window

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: AL stopped working (no changes on AL)

[George Barsan]

Lars,

which patch are you using? My initial guess was that it's client
related, but after testing the application on several workstations
(same behaviour on all of them) it seems like a server issue.

I unfortunately don't have access to the support website at the moment
and therefore can't verify if something is mentioned in the release
notes of the patches > 13 (we're on server P13 here)..

George

On 9/6/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:

George, very interesting, to get this confirmed by another site, we have had 
this problem in production since our upgrading to ver 6.3, problem: AL: Open 
window action, report form - nothing happens, but if You resave the AL, it 
works for a while, until next 'dying', just to resave (no real change just make 
the save button to be highlighted). As far as I can see it's exactly the same 
problem. We have replaced all Open window Actions/Report form with embedded 
macros because of this problem, BMC have not been able to help us in any way.

L ars

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Timothy Powell
Sent: Wednesday, September 06, 2006 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)


I hate to ask the "is it plugged in" type question, but.
The form it's trying to perform the push fields against DOES exist on the
dev server...right?

What's the log from the other AL? What are the common attributes of the ALs
in question (if any)?

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Wednesday, September 06, 2006 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)

I have exactly the same behaviour on another (even simpler) AL on the same
box too, it's driving me crazy..

I highly appreciate any suggestions..

On 9/6/06, George Barsan <[EMAIL PROTECTED]> wrote:
> Hi all,
>
> I have here an older ARS application which I'm trying to extend and
> consolidate.. It includes a nice little AL which runs behind a button
> and has 7 actions:
>
> 0 set field locally
> 1 set field from another form
> 2 commit changes
> 3 open window / report
> 4 push fields (create a new request)
> 5 change field
>
> The very same AL (I didn't modify it anyway) runs perfectly if I
> connect to production but stops on the Dev Box at the Open Window
> action, the log entries are:
>   3: Open Dialog
> Server: xyz
> Schema: XX:XXX:XYZ
> View:
>  /* Mon Sep 04 2006 15:14:30 */
>  Stop active link processing - On Control
>
> That's it, no error, no warning.. I cleaned the client cache,
> restartet both client & server, enabled & disabled and reimported the
> AL from production, recreated the AL manually.. It works for a while
> then and it suddenly stops working although I don't change anything..
> Has anybody seen that before? It seems like an ARS bug to me, but I
> unfortunately don't have access to the support site..
>
> Server (applies both for Dev and Prod): ARS 6.3 P13 running on WinXP
> Database: MS Sql on the same box (afaik v2000 8.00.2039)
> Client/Admin: workstation a) 6.3 P18 and workstation b) 6.3 unpatched
>
> Many thanks,
>
> George
>


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: AL stopped working (no changes on AL)

[George Barsan]

Sorry, I forgot to mention that both AL are handling reporting and the
open window have open window actions running with "window type =
Report" and using "Advanced" mode..

On 9/6/06, George Barsan <[EMAIL PROTECTED]> wrote:

Hi Tim,

Thanks for the quick answer. The DEV environment is a full copy of the
production, all forms exist there as well (although containing test
data!).

The second AL having the same problems does the following actions:

  0 push fields (update existing request in another form)
  1 set fields from another form
  2 open window (yep, that's the one!)
  3 set fields from another form
  4 set field locally
  5 set field locally
  6 set field locally
  7 commit changes
  8 close window

That's the only AL running behind that button (and on another form
then the AL initially mentioned). The logs are:

 Checking CM:LAU:BU_PrintAndSaveAsAttachment_000 (0)
 -> Passed qualification -- perform if actions
  0: Push Fields
 To Schema Schema:Case on Server @
 (536870991) = Template.rpt
 (536871192) = Schema:Join:Reporting123
 (536871203) = {Schema_Join_Reporting.ID} = '123'
 (536871162) = 06/09/2006
 (536871046) = test test test
  1: Set Fields
 xAttachmentFormat (536871182) = portabledocformat
 xDataSourceFormName (536871165) = Schema_Join_Reporting
 xFileExtension (536870935) = .pdf
 xReportDefinitionFile (536870927) = Template.rpt
 xSelectionCriteria (536870926) = $ID$ = 'ID'
  2: Open Dialog
Server: xyz
Schema: Schema:Join:Reporting123
View:
 /* Wed Sep 06 2006 13:22:10 */
 Stop active link processing - On Control

And that's it :(

Many thanks,

George


On 9/6/06, Timothy Powell <[EMAIL PROTECTED]> wrote:
> I hate to ask the "is it plugged in" type question, but.
> The form it's trying to perform the push fields against DOES exist on the
> dev server...right?
>
> What's the log from the other AL? What are the common attributes of the ALs
> in question (if any)?
>
> Tim
>
> -----Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
> Sent: Wednesday, September 06, 2006 7:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AL stopped working (no changes on AL)
>
> I have exactly the same behaviour on another (even simpler) AL on the same
> box too, it's driving me crazy..
>
> I highly appreciate any suggestions..
>
> On 9/6/06, George Barsan <[EMAIL PROTECTED]> wrote:
> > Hi all,
> >
> > I have here an older ARS application which I'm trying to extend and
> > consolidate.. It includes a nice little AL which runs behind a button
> > and has 7 actions:
> >
> > 0 set field locally
> > 1 set field from another form
> > 2 commit changes
> > 3 open window / report
> > 4 push fields (create a new request)
> > 5 change field
> >
> > The very same AL (I didn't modify it anyway) runs perfectly if I
> > connect to production but stops on the Dev Box at the Open Window
> > action, the log entries are:
> >   3: Open Dialog
> > Server: xyz
> > Schema: XX:XXX:XYZ
> > View:
> >  /* Mon Sep 04 2006 15:14:30 */
> >  Stop active link processing - On Control
> >
> > That's it, no error, no warning.. I cleaned the client cache,
> > restartet both client & server, enabled & disabled and reimported the
> > AL from production, recreated the AL manually.. It works for a while
> > then and it suddenly stops working although I don't change anything..
> > Has anybody seen that before? It seems like an ARS bug to me, but I
> > unfortunately don't have access to the support site..
> >
> > Server (applies both for Dev and Prod): ARS 6.3 P13 running on WinXP
> > Database: MS Sql on the same box (afaik v2000 8.00.2039)
> > Client/Admin: workstation a) 6.3 P18 and workstation b) 6.3 unpatched
> >
> > Many thanks,
> >
> > George
> >
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: AL stopped working (no changes on AL)

[George Barsan]

Hi Tim,

Thanks for the quick answer. The DEV environment is a full copy of the
production, all forms exist there as well (although containing test
data!).

The second AL having the same problems does the following actions:

 0 push fields (update existing request in another form)
 1 set fields from another form
 2 open window (yep, that's the one!)
 3 set fields from another form
 4 set field locally
 5 set field locally
 6 set field locally
 7 commit changes
 8 close window

That's the only AL running behind that button (and on another form
then the AL initially mentioned). The logs are:

 Checking CM:LAU:BU_PrintAndSaveAsAttachment_000 (0)
 -> Passed qualification -- perform if actions
  0: Push Fields
 To Schema Schema:Case on Server @
 (536870991) = Template.rpt
 (536871192) = Schema:Join:Reporting123
 (536871203) = {Schema_Join_Reporting.ID} = '123'
 (536871162) = 06/09/2006
 (536871046) = test test test
  1: Set Fields
 xAttachmentFormat (536871182) = portabledocformat
 xDataSourceFormName (536871165) = Schema_Join_Reporting
 xFileExtension (536870935) = .pdf
 xReportDefinitionFile (536870927) = Template.rpt
 xSelectionCriteria (536870926) = $ID$ = 'ID'
  2: Open Dialog
Server: xyz
Schema: Schema:Join:Reporting123
View:
 /* Wed Sep 06 2006 13:22:10 */
 Stop active link processing - On Control

And that's it :(

Many thanks,

George


On 9/6/06, Timothy Powell <[EMAIL PROTECTED]> wrote:

I hate to ask the "is it plugged in" type question, but.
The form it's trying to perform the push fields against DOES exist on the
dev server...right?

What's the log from the other AL? What are the common attributes of the ALs
in question (if any)?

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Wednesday, September 06, 2006 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: AL stopped working (no changes on AL)

I have exactly the same behaviour on another (even simpler) AL on the same
box too, it's driving me crazy..

I highly appreciate any suggestions..

On 9/6/06, George Barsan <[EMAIL PROTECTED]> wrote:
> Hi all,
>
> I have here an older ARS application which I'm trying to extend and
> consolidate.. It includes a nice little AL which runs behind a button
> and has 7 actions:
>
> 0 set field locally
> 1 set field from another form
> 2 commit changes
> 3 open window / report
> 4 push fields (create a new request)
> 5 change field
>
> The very same AL (I didn't modify it anyway) runs perfectly if I
> connect to production but stops on the Dev Box at the Open Window
> action, the log entries are:
>   3: Open Dialog
> Server: xyz
> Schema: XX:XXX:XYZ
> View:
>  /* Mon Sep 04 2006 15:14:30 */
>  Stop active link processing - On Control
>
> That's it, no error, no warning.. I cleaned the client cache,
> restartet both client & server, enabled & disabled and reimported the
> AL from production, recreated the AL manually.. It works for a while
> then and it suddenly stops working although I don't change anything..
> Has anybody seen that before? It seems like an ARS bug to me, but I
> unfortunately don't have access to the support site..
>
> Server (applies both for Dev and Prod): ARS 6.3 P13 running on WinXP
> Database: MS Sql on the same box (afaik v2000 8.00.2039)
> Client/Admin: workstation a) 6.3 P18 and workstation b) 6.3 unpatched
>
> Many thanks,
>
> George
>


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: AL stopped working (no changes on AL)

[George Barsan]

I have exactly the same behaviour on another (even simpler) AL on the
same box too, it's driving me crazy..

I highly appreciate any suggestions..

On 9/6/06, George Barsan <[EMAIL PROTECTED]> wrote:

Hi all,

I have here an older ARS application which I'm trying to extend and
consolidate.. It includes a nice little AL which runs behind a button
and has 7 actions:

0 set field locally
1 set field from another form
2 commit changes
3 open window / report
4 push fields (create a new request)
5 change field

The very same AL (I didn't modify it anyway) runs perfectly if I
connect to production but stops on the Dev Box at the Open Window
action, the log entries are:
  3: Open Dialog
Server: xyz
Schema: XX:XXX:XYZ
View:
 /* Mon Sep 04 2006 15:14:30 */
 Stop active link processing - On Control

That's it, no error, no warning.. I cleaned the client cache,
restartet both client & server, enabled & disabled and reimported the
AL from production, recreated the AL manually.. It works for a while
then and it suddenly stops working although I don't change anything..
Has anybody seen that before? It seems like an ARS bug to me, but I
unfortunately don't have access to the support site..

Server (applies both for Dev and Prod): ARS 6.3 P13 running on WinXP
Database: MS Sql on the same box (afaik v2000 8.00.2039)
Client/Admin: workstation a) 6.3 P18 and workstation b) 6.3 unpatched

Many thanks,

George



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

AL stopped working (no changes on AL)

[George Barsan]

Hi all,

I have here an older ARS application which I'm trying to extend and
consolidate.. It includes a nice little AL which runs behind a button
and has 7 actions:

0 set field locally
1 set field from another form
2 commit changes
3 open window / report
4 push fields (create a new request)
5 change field

The very same AL (I didn't modify it anyway) runs perfectly if I
connect to production but stops on the Dev Box at the Open Window
action, the log entries are:
  3: Open Dialog
Server: xyz
Schema: XX:XXX:XYZ
View:
 /* Mon Sep 04 2006 15:14:30 */
 Stop active link processing - On Control

That's it, no error, no warning.. I cleaned the client cache,
restartet both client & server, enabled & disabled and reimported the
AL from production, recreated the AL manually.. It works for a while
then and it suddenly stops working although I don't change anything..
Has anybody seen that before? It seems like an ARS bug to me, but I
unfortunately don't have access to the support site..

Server (applies both for Dev and Prod): ARS 6.3 P13 running on WinXP
Database: MS Sql on the same box (afaik v2000 8.00.2039)
Client/Admin: workstation a) 6.3 P18 and workstation b) 6.3 unpatched

Many thanks,

George

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Administrative Access

[George Barsan]

I would rather recommend to build a separate form for them where you
can exactly control what they are allowed to do and push from there
into the "real" user form...

George


On 9/5/06, Kathy Morris <[EMAIL PROTECTED]> wrote:

**

These are not regular users -- they are remedy admins, however the admins
are not trained developers and should not have full access to the entire
application.
 __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: MidTier 6.3 Windows 2003 -> RPC Procedure unavailable

[George Barsan]

Robert,

Are you sure that this problem is caused by IIS6? Which patch of the
6.3 Midtier are you running? How often does this occur - might it be
related to the load on the Midtier server?

George



On 8/9/06, Kern, Robert SBA <[EMAIL PROTECTED]> wrote:

**

In addition to that, when RPC failure occurs then the views are bogus.

The link to the webview suddenly opens the admin view (instead of the web
view) with the search bar ... very strange.

 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Monday, August 07, 2006 11:44 AM
To: arslist@ARSLIST.ORG
Subject: MidTier 6.3 Windows 2003 -> RPC Procedure unavailable


**

Hello list,

we are running with Window Server 2003 SP1, IIS6 and Remedy v6.3.

At MidTier we are facing the "RPC Procedure unavailable" issue from time to
time ... when running a Google search I noticed some posting that said that
when running the patcher and applying all available fixes, that the issue
was then gone.

Unfortunately we can't do that with application fixes and therefore have to
name specific Hotfix / KB entries which fix that behaviour and can then
apply this specific patch.

I was wondering if anyone has more insights on that error, or may even know
which hotfix needs to be applied for fixing this RPC failure.

The ones I have digged up so far (but not installed yet) are these :
http://support.microsoft.com/kb/898060/en-us
http://support.microsoft.com/kb/887222/en-us
http://support.microsoft.com/kb/908521/en-us

We will also run a check to list what KB / Hotfixe could be applied at the
server at all and dig through them.


If anyone has an insight on that one, thank you.


Best greetings, Robert
__20060125___This posting was submitted
with HTML in it___
 __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: How to perform a single search of multiple items and return all the matching records???

[George Barsan]

Thanks David, you're totally right! Sorry, I was thinking too complicated.

On 7/25/06, David Sanders <[EMAIL PROTECTED]> wrote:

It does work George.  Here's a small def file and data in a zip file to
demonstrate.  Rename the attachment to .zip extension.

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application

tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]

web http://www.westoverconsulting.co.uk


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Tuesday, July 25, 2006 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to perform a single search of multiple items and return all
the matching records???

Hi Brian,

Yep, if you have several ISBN's in one field and try to run search for

'ISBNinRemoteForm' LIKE (( "%" + $ISBNtoSearch$) + "%")

it won't work. I would do it differently:

1) Create a transaction form ("Book Search"), in which one record is
created per Query
2) Behind that form, build a work flow that:
 * assigns a unique ID to each search
  * walk through the ISBNtoSearch field and generate one record per
ISBN-number in a second form (i.e. "Book Search Request" storing the
unique search ID there as key)
3) Generate a join form between the "Book Search Request" form and the
one where all known ISBN's are stored
4) Create a table and using the join form created in step 3 to present
only records which exist in both forms for that specific search
5) Create i.e. an escalation which cleans up and removed searches &
search requests older then 24h

George

On 7/25/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> Hi David,
>
> I tried this and it would not return anything if I put the ISBN List
> field first in the qualification. If I reverse the order it will return
> an answer but only if there is a single entry in the ISBN List field. If
> I enter more than 1 value it does not return any records.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
> Sent: Monday, July 24, 2006 4:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to perform a single search of multiple items and return
> all the matching records???
>
> Hi Brian
>
> I think you should be able to do this with a simple table field
> qualification.  Say you have a form with a field containing the string
> of
> ISBN values in a field called ISBN List, and a table field pointing to
> your
> book records which have an ISBN data field.
>
> Normally for a table field you would have a qualification like (
> 'DataTableField' LIKE ( $CurrentFormField$ + "%" )).  In this case you
> need
> to turn the qualification round, like
>
> $ISBN List$ LIKE (( "%"  + 'ISBN') +  "%" )
>
> To allow the search to ignore the dashes, you would need a 'shadow'
> field on
> your book asset record (set by a filter) containg a stripped version of
> the
> ISBN.  Then you could change the table field qualification to
>
> ($ISBN List$ LIKE (( "%"  + 'ISBN') +  "%" )) OR ($ISBN List$ LIKE ((
> "%"  +
> 'ISBNStripped') +  "%" ))
>
> It won't be the most efficient query, but it should work
>
> HTH
>
>
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
> ARS List Award Winner 2005
> Best 3rd party Remedy Application
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>
> web http://www.westoverconsulting.co.uk
>
>
>
> On 7/24/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> > I have been asked to replace a Filemaker Pro database with a Remedy
> > application. We are a book publisher and this application is used to
> > request digital assets by their ISBN number. Each asset has their own
> > unique ISBN number. In Filemaker they can cut and paste a long list of
> > ISBN numbers and search using that list. The results will show every
> > match made against a table of about 60K records. Additionally the ISBN
> > list may be formatted with dashes or unformatted with just the number.
> >
> > Is something like this possible?
> >
> > Brian Sokol
> > Manager, Desktop Services
> > Scholastic Inc.
> > 212-343-7698
> > [EMAIL PROTECTED]
> > <http://www.scholastic.com>
> >
> >
> 
> 

Re: How to perform a single search of multiple items and return all the matching records???

[George Barsan]

Hi Brian,

Yep, if you have several ISBN's in one field and try to run search for

'ISBNinRemoteForm' LIKE (( "%" + $ISBNtoSearch$) + "%")

it won't work. I would do it differently:

1) Create a transaction form ("Book Search"), in which one record is
created per Query
2) Behind that form, build a work flow that:
* assigns a unique ID to each search
 * walk through the ISBNtoSearch field and generate one record per
ISBN-number in a second form (i.e. "Book Search Request" storing the
unique search ID there as key)
3) Generate a join form between the "Book Search Request" form and the
one where all known ISBN's are stored
4) Create a table and using the join form created in step 3 to present
only records which exist in both forms for that specific search
5) Create i.e. an escalation which cleans up and removed searches &
search requests older then 24h

George

On 7/25/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:

Hi David,

I tried this and it would not return anything if I put the ISBN List
field first in the qualification. If I reverse the order it will return
an answer but only if there is a single entry in the ISBN List field. If
I enter more than 1 value it does not return any records.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Monday, July 24, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to perform a single search of multiple items and return
all the matching records???

Hi Brian

I think you should be able to do this with a simple table field
qualification.  Say you have a form with a field containing the string
of
ISBN values in a field called ISBN List, and a table field pointing to
your
book records which have an ISBN data field.

Normally for a table field you would have a qualification like (
'DataTableField' LIKE ( $CurrentFormField$ + "%" )).  In this case you
need
to turn the qualification round, like

$ISBN List$ LIKE (( "%"  + 'ISBN') +  "%" )

To allow the search to ignore the dashes, you would need a 'shadow'
field on
your book asset record (set by a filter) containg a stripped version of
the
ISBN.  Then you could change the table field qualification to

($ISBN List$ LIKE (( "%"  + 'ISBN') +  "%" )) OR ($ISBN List$ LIKE ((
"%"  +
'ISBNStripped') +  "%" ))

It won't be the most efficient query, but it should work

HTH


David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application

tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]

web http://www.westoverconsulting.co.uk



On 7/24/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> I have been asked to replace a Filemaker Pro database with a Remedy
> application. We are a book publisher and this application is used to
> request digital assets by their ISBN number. Each asset has their own
> unique ISBN number. In Filemaker they can cut and paste a long list of
> ISBN numbers and search using that list. The results will show every
> match made against a table of about 60K records. Additionally the ISBN
> list may be formatted with dashes or unformatted with just the number.
>
> Is something like this possible?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 212-343-7698
> [EMAIL PROTECTED]
> 
>
>


___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: ARS Upgrade from 5.1 to 7.0

[George Barsan]

Hello,

I'm currently working on an cluster upgrade from a v5.1.2 straight to
v7 - all applications running on that boxes have been developed
in-house (the out-of-the-box applications are running on a separate
environment) and the first tests have been successful without any
issues worth mentioning. We're running on Oracle & Solaris with a huge
client base using both Midtier and fat clients.

George

On 7/25/06, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote:

I tried searching the archives for this topic, but didn't have
much luck. I am trying to decide whether to upgrade to 6.3 or go ahead
and go to 7.0. We are currently running version 5.1.

Are there any known issues with upgrading from 5.1 to 7.0?

Would it be an easier transition to go to 6.3 then to 7.0 at
some point in the future?

We run just the base ARS package.

Thanks,

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

[George Barsan]

I forgot to mention one important thing:

My own code worked correctly if I set the environment variable
ARTCPPORT=2000 before running the programm, otherwise I just got the
error 90 message - this applies both for Windows and Solaris... Very
strange..

On 7/19/06, George Barsan <[EMAIL PROTECTED]> wrote:

Jarl,

Thanks for pointing me in the right direction. I initially used the
following code based on the ApiDoc:

serverUser = new ARServerUser(username, password, "", connectionUrl);
Util.ARSetServerPort(serverUser, new NameID(connectionUrl), portTCP, portRPC);
serverUser.login();
String menuName = "__";

// that's the part which didn't work
Proxy proxy = new Proxy();
proxy.ARDeleteMenu(serverUser, new NameID(menuName), 0);

// and that's the proper one based on the java driver example
MenuFactory menuFactory = MenuFactory.getFactory();
Menu menu = (Menu) menuFactory.newInstance();
menu.setName(new NameID(menuName));
menu.setContext(serverUser);
menu.remove();

Many thanks,

George

On 7/18/06, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> Do you get the same error when using the Driver program?
>
> --
> Jarl
>
> On 7/18/06, George Barsan <[EMAIL PROTECTED]> wrote:
> > Hello list,
> >
> > I lost a few hours troubleshooting a problem caused by the method
> > ARDeleteMenu which doesn't seem to work. Although the context is
> > correctly initialized and works fine for the Util.ARExport run which
> > is the first step, the ARDeleteMenu (step 2 in the programm) always
> > fails with the following error (independently if the menu exists or
> > not):
> >
> > MessageType: 2
> > MessageNum: 90
> > MessageText: Cannot open catalog; Message number = 90
> > AppendedText:  (0) : RPC: Program not registered
> >at com.remedy.arsys.api.Proxy.ARDeleteMenu(Native Method)
> >at com.upc.xmlgateway.ArsConnector.deleteMenus(ArsConnector.java:512)
> >at com.upc.ar.Worker.handleMenue(Worker.java:70)
> >at com.upc.ar.Worker.process(Worker.java:48)
> >at com.upc.ar.ArHelper.process(ArHelper.java:37)
> >at com.upc.ar.ArHelper.main(ArHelper.java:32)
> >
> > Has anyone else experienced the same problem? I tested it with the
> > 5.1.2 and 7.0 API & same versions of servers in all possible
> > combinations (running the Java programm on Windows and the servers on
> > Solaris).
> >
> > Many thanks,
> >
> > George
> >
> > 
___
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> >
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

[George Barsan]

Jarl,

Thanks for pointing me in the right direction. I initially used the
following code based on the ApiDoc:

serverUser = new ARServerUser(username, password, "", connectionUrl);
Util.ARSetServerPort(serverUser, new NameID(connectionUrl), portTCP, portRPC);
serverUser.login();
String menuName = "__";

// that's the part which didn't work
Proxy proxy = new Proxy();
proxy.ARDeleteMenu(serverUser, new NameID(menuName), 0);

// and that's the proper one based on the java driver example
MenuFactory menuFactory = MenuFactory.getFactory();
Menu menu = (Menu) menuFactory.newInstance();
menu.setName(new NameID(menuName));
menu.setContext(serverUser);
menu.remove();

Many thanks,

George

On 7/18/06, Jarl Grøneng <[EMAIL PROTECTED]> wrote:

Do you get the same error when using the Driver program?

--
Jarl

On 7/18/06, George Barsan <[EMAIL PROTECTED]> wrote:
> Hello list,
>
> I lost a few hours troubleshooting a problem caused by the method
> ARDeleteMenu which doesn't seem to work. Although the context is
> correctly initialized and works fine for the Util.ARExport run which
> is the first step, the ARDeleteMenu (step 2 in the programm) always
> fails with the following error (independently if the menu exists or
> not):
>
> MessageType: 2
> MessageNum: 90
> MessageText: Cannot open catalog; Message number = 90
> AppendedText:  (0) : RPC: Program not registered
>at com.remedy.arsys.api.Proxy.ARDeleteMenu(Native Method)
>at com.upc.xmlgateway.ArsConnector.deleteMenus(ArsConnector.java:512)
>at com.upc.ar.Worker.handleMenue(Worker.java:70)
>at com.upc.ar.Worker.process(Worker.java:48)
>at com.upc.ar.ArHelper.process(ArHelper.java:37)
>at com.upc.ar.ArHelper.main(ArHelper.java:32)
>
> Has anyone else experienced the same problem? I tested it with the
> 5.1.2 and 7.0 API & same versions of servers in all possible
> combinations (running the Java programm on Windows and the servers on
> Solaris).
>
> Many thanks,
>
> George
>
> 
___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Helpdesk window size

[George Barsan]

You can do that by opening the form in the Admin tool, adjusting the
size and storing it.

George

On 7/17/06, Andrea Aveytua <[EMAIL PROTECTED]> wrote:

When users try to create or search on a Helpdesk ticket the window opens
but it is not sized correctly.  It cuts off 1/3 of the way through the
right columns where Case Type is located.  We are using version 6.0.  This
just started happening.  I know it is only related to the Helpdesk form
because when users try to create Change tickets that window opens
correctly.  Any ideas where I can change the settings to open the screen to
it's normal size (not full screen)?

Thanks!

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

[George Barsan]

Hello list,

I lost a few hours troubleshooting a problem caused by the method
ARDeleteMenu which doesn't seem to work. Although the context is
correctly initialized and works fine for the Util.ARExport run which
is the first step, the ARDeleteMenu (step 2 in the programm) always
fails with the following error (independently if the menu exists or
not):

MessageType: 2
MessageNum: 90
MessageText: Cannot open catalog; Message number = 90
AppendedText:  (0) : RPC: Program not registered
at com.remedy.arsys.api.Proxy.ARDeleteMenu(Native Method)
at com.upc.xmlgateway.ArsConnector.deleteMenus(ArsConnector.java:512)
at com.upc.ar.Worker.handleMenue(Worker.java:70)
at com.upc.ar.Worker.process(Worker.java:48)
at com.upc.ar.ArHelper.process(ArHelper.java:37)
at com.upc.ar.ArHelper.main(ArHelper.java:32)

Has anyone else experienced the same problem? I tested it with the
5.1.2 and 7.0 API & same versions of servers in all possible
combinations (running the Java programm on Windows and the servers on
Solaris).

Many thanks,

George

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Apachefor ARS 6.3 on Solaris

[George Barsan]

Hi Frank,

You could try to simpy search for the httpd.conf by run the following
statement as root:
 find / -name httpd.conf

George

On 7/12/06, Remedy Developer <[EMAIL PROTECTED]> wrote:

**
Hi,
 I am using ARS6.3 on Sun Solaris(Sparc 9). I have installed Jdk
1.4.2.12 and also set the correct path. I had apache pre-installed in the
system and it is also running fine. But i find that there is no conf
directory in apache installation directory. I installed Apache 2.0.49
successfully. But when I try running apache services it gives the error abt
fully qualified domain name. But however i am able to use apachectl to start
and stop successfully for the old apache. I am baffled. Please help me.

Rgds,
Frank __20060125___This posting was
submitted with HTML in it___


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Oracle library/version issue at BMC Remedy ARS installation

[George Barsan]

**
Yes, you're right - I didn't see notice #4 - "Requires 32-bit Oracle 10gR2 database client".Sorry for that ;)GeorgeOn 5/12/06, Axton
 <[EMAIL PROTECTED]> wrote:
My understanding is that the 10g client is required.  ARServer 
7.0 wascompiled against the 10g libraries.  Support has confirmed this forme.Axton GramsOn 5/12/06, George Barsan <
[EMAIL PROTECTED]> wrote:> ** I've got a similar error message during the installation of ARS 7 on
> Solaris 10/Oracle 9.2i, namely:>> ld.so.1: oraload: fatal: libclntsh.so.10.1: open failed: No such file or> directory>> I get the same error message if I start oraload manually

> (/solaris/oraload, ORACLE_HOME is set> to /appl/oracle/product/9.2.0).. 10g seems to be mandatory although the> compatibility matrix shows something different. Is anybody else facing this
> issue?>> Many thanks,>> George> __20060125___This posting was submitted> with HTML in it___--Axton GramsiD8DBQFEYq/i2VxhVxhm8jIRAt3DAJ4yio4yyg6NutWNRRYLZ5rXdeDzPwCfX5Hh
MlvjvBWUsJSaHT0dC85vdKE==e0+r___UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org


__20060125___This posting was submitted with HTML in it___

Re: Oracle library/version issue at BMC Remedy ARS installation

[George Barsan]

**
I've got a similar error message during the installation of ARS 7 on Solaris 10/Oracle 9.2i, namely:ld.so.1: oraload: fatal: libclntsh.so.10.1: open failed: No such file or directoryI get the same error message if I start oraload manually (/solaris/oraload, ORACLE_HOME is set to /appl/oracle/product/9.2.0).. 10g seems to be mandatory although the compatibility matrix shows something different. Is 
anybody else facing this issue?Many thanks,George


__20060125___This posting was submitted with HTML in it___

Re: Remedy Training - Atlanta

[George Barsan]

**
The reviews on hotel booking sites such as expedia are all very useful, but have you ever found a bad
review on these sites? I can highly recommend http://www.tripadvisor.com/. The comments there usually give you a hint of what you can really expect.GeorgeP.S. I'm not related to this site in any way ;-)
P.P.S. Shouldn't we mark this thread as OT?On 5/10/06, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote:
Good Morning All:I am going to be attending a training class (ARS 6.X admin Part 2) at
the new training center in Atlanta. I was wondering if anyone wasfamiliar with the area and had any hotel/restaurant recommendations.The address of the training center is:BMC Software1200 Abernathy Rd
Suite 200Thanks in advance for any feedback.Andy L. MayfieldSystem Operation SpecialistAlabama Power CompanyOffice: 8-226-1805___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125___This posting was submitted with HTML in it___

Re: Web server instability

[George Barsan]

**
Did you try to set the ARTCPPORT variable (i.e. "export ARTCPPORT=12345") in the Tomcat start up script? That did it for us a while ago and I think that it's not yet resolved in patch 13.George
On 5/8/06, Brian Goralczyk <[EMAIL PROTECTED]
> wrote:
**
Now don't yell at me...but we are run ARS 6.3.0 and Midtier 6.03.00 patch 013.  It does happen during the day, but heavy load is relative, and if this server considers this heavy load, I certainly don't.  We rarely have more than 50 concurrent users on the server, and I know less than half are using the mid-tier.
On 5/6/06, George Barsan <[EMAIL PROTECTED]
> wrote:
**
Hi Brian,Please specify the ARS/Midtier version and patch set you're using .. Does it happen during business hours - probably under heavy load?
GeorgeOn 5/4/06, 

Brian Goralczyk <[EMAIL PROTECTED]> wrote:



**
All,Looking for some ideas or at least a common knowledge of this issue.We are running a mid-tier installation using tomcat and it keeps crashing every few days.  I have logging turned on, but I am not finding anything spectacular in the logs to explain why it is blowing up.
Also, when it does die, and I restart it, the flashboards seems to act lost.  We have one that the query line is 'Assigned To' = $USER$ and everytime it refreshes it pulls back a different users records.  Is it very odd.
Any ideas or suggestions would be greatly appreciated.And for the record, the mid-tier and flashboards app are on the same machine, which is a different machine than the AR app.Thanks again,




Brian GoralczykOrbitz.com
__20060125___This posting was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___



__20060125___This posting was submitted with HTML in it___

Re: Removing entries from a form.

[George Barsan]

Hi Dmitry,You probably should start at the beginning and have a look at the "Developing AR SystemApplications: Basic" document / in particular to the "Special Run Process and $PROCESS$ Commands" section.
GeorgeOn 5/6/06, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote:
**





Thank you for detailed response.
 
"Ctrl+D" is enough for the moment.
 
I've just tried to create an Activelink(run process Application-Query-Delete-Entry ...), but the foollowing 
error occured after executing "The system cannot find the file 
specified.".
 
I think I should set some enviromental variables in order 
to perform Remedy commands...
 
Thank you again.
 

Kind 
regards / 
С 
уважением Dmitry 
Bezhenar
 
 


From: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roney 
SamuelSent: Saturday, May 06, 2006 6:49 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Removing entries from a 
form.

Dear Dmitry,
  It 
depends on how many entries you have on the form.If its just a simple deletion 
of entries you can use the user tool and delete the entries (CTRL + D). If you 
want to build workflow to delete the entries you have to write an AL guide and 
get the list of entry ids on the form. Use the Run Process commands to delete 
the entries after looping through the records. Read the guides you will 
know exactly what i am talking about. Let me know if you require more 
clarification. 
 
Regards,
Roney Samuel Varghese 
On 5/6/06, Bezhenar, 
Dmitry <[EMAIL PROTECTED]> 
wrote: 

  ** 
  Arun,
   
  Is it 
  possible to remove multiple entries that way?
  I would 
  like ot remove all the entries from the "SHR:People" 
  form.
  
   
   
  Kind regards 
  / С 
  уважением Dmitry Bezhenar
  
   
   
  
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:arslist@ARSLIST.ORG ] 
  On Behalf Of Arun KandelSent: Saturday, May 06, 2006 4:46 
  PM
  To: arslist@ARSLIST.ORGSubject: Re: Removing entries 
  from a form. 
   
  
  Run process: Application-Delete-Entry "SHR:People" $Entry-Id$ 
  should do it. Arun 
  On 5/6/06, Bezhenar, 
  Dmitry < 
  [EMAIL PROTECTED] > wrote: 
  
** 
Hello list,I am a newbie in ARS 
development.Could you explain how to remove entries from a form. 

For instance I would like to remove a person entry from 
a "Person Information" form (Remedy ITSM 6 OOTB) using an 
ActiveLink.
Thank you for assistance.
 
Kind regards / С уважениемDmitry 
Bezhenar__20060125___This posting was submitted with 
HTML in it___ 
  __20060125___This posting was 
  submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Web server instability

[George Barsan]

**
Hi Brian,Please specify the ARS/Midtier version and patch set you're using .. Does it happen during business hours - probably under heavy load?GeorgeOn 5/4/06, 
Brian Goralczyk <[EMAIL PROTECTED]> wrote:
**
All,Looking for some ideas or at least a common knowledge of this issue.We are running a mid-tier installation using tomcat and it keeps crashing every few days.  I have logging turned on, but I am not finding anything spectacular in the logs to explain why it is blowing up.
Also, when it does die, and I restart it, the flashboards seems to act lost.  We have one that the query line is 'Assigned To' = $USER$ and everytime it refreshes it pulls back a different users records.  Is it very odd.
Any ideas or suggestions would be greatly appreciated.And for the record, the mid-tier and flashboards app are on the same machine, which is a different machine than the AR app.Thanks again,

Brian GoralczykOrbitz.com
__20060125___This posting was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___

Re: OT: Redirect http to https

[George Barsan]

**
I'm not familiar with IIS6, but this would be a really easy task with Apache..1) Setup a Virtual Host for http://yourserver.com2) Create an index.htm(l) in the DocumentRoot directory for the HTTP-virtual host:


https://yourserver.com">
Proceed to the https://yourserver.com
">HTTPS interface.
3) Setup a Virtual Host for https://yourserver.com
 & configure ARS to use this addressI assume that something similar should be possible with IIS too.GeorgeOn 5/1/06, Heider, Stephen
 <[EMAIL PROTECTED]> wrote:We are about to implement SSL for Mid-Tier.  I would like to have all
http:// URLs entered to be redirected to https:// automatically, withoutforcing users to type in https://.  I have searched for redirect scriptsand tried a couple, but I still receive the "You are not authorized to
view this page" error 403 page when going to an http:// address.I tried the 2 examples from this thread:http://blog.opsan.com/archive/2005/04/17/395.aspx
.I must have missed some setting.  I don't believe it is ARS-specificbecause I get the same error with a simple web page, for example:
testARS 6.3Mid-Tier 6.3Windows Server 2003IIS 6 (anonymous access disabled, Integrated Windows Authenticationenabled, Require Secure Channel (SSL) enabled, Allow ASP pages enabled)
Thanks.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

__20060125___This posting was submitted with HTML in it___

Re: RPC bind failure error

[George Barsan]

**
Hi Balaji,We had some similar issues with a 6.3 Midtier, although on an lower patch level. A colleague of mine found out that the Midtier server "lost" the configured TCP port setting under high load. His solution was to set the ARTCPPORT variable - which seem to be used as fallback - in the start up script of our application server.
However, we communicated this issue & solution to Remedy and it should be solved in the meanwhile, but I unfortunately don't know in which patch set.GeorgeOn 4/24/06, 
Balaji Chandrashekar <[EMAIL PROTECTED]> wrote:
Sorry, forgot to provide the environment details:ARS 6.3 (patch 16)Oracle 9.1.6Solaris 9mid-tier 6.3 (patch 15)And a small correction: RPC 111 is blocked on the firewall (andnot on the server as mentioned earlier)
Regards,Balaji From: Balaji Chandrashekar [mailto:[EMAIL PROTECTED]]
Sent: Mon 4/24/2006 11:20 PMTo: arslist@ARSLIST.ORGSubject: RPC bind failure errorI am having a strange problem with ARS and Mid-tier.There is a firewall between ARS and mid-tier and once in a while
the mid-tier throws an "RPC bind failure" error and loosesconnectivity with the server.  After 20-25 minutes, theconnectionresumes automatically on its own.  During this time, end usersare
not able to access the server.  This happens atleast twice in aday!ARS is configured for a specific port and the mid-tier serverhasthis configured in the serverlist (TCP port specified).We checked the firewall logs and found that once in a while the
mid-tier is trying to reach the server on RPC port 111, which isblocked on the server.  Only the TCP specific port is allowed.But, no idea how the connection is resumed again.Stange thing is, it works perfectly fine in this setup and once
ina while looses connectivity in this way.In case any one has faced a similar problem or any help in thisregard is appreciated.Many Thanks,Balaji___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125___This posting was submitted with HTML in it___

Re: URL in email

[George Barsan]

**
https:///arsys/servlet/ViewFormServlet?form=&server=&qual=%27Submitter%27%3D%22Demo%22If no mode is specified, "search" will be automatically used. You probably should add &view=.
GeorgeOn 4/24/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
**


**


















Good Morning All

It has been a while since I have done this
and I can't get it to work…

 

I am trying to create a
encoded url  to include in an
email that will allow the user to 

click
 on the link and login into the form to see/modify their request. 

 

I have this. It prompts for login but
opens a blank form

 


http://server/arsys/servlet/ViewFormServlet?form=formname&server=
name>&view=&eid%3d%22009%22&mode=Modify

 

 

What is wrong

 

Thanks

Herb

 






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

__20060125___This posting was submitted with HTML in it___

Re: Download ARCHGID

[George Barsan]

**
Gmail unfortunately doesn't allow executables, sorry. I have similary problems with Firefox and Opera, only IE is working "correctly".GeorgeOn 4/18/06, 
Thomas Bean <[EMAIL PROTECTED]> wrote:
**







Jörg,
Which OS do you need this for?  The download page 
includes versions for AIX, HPUX, Linux, Solaris, and Windows.
 
--Thomas
 

  - Original Message - 
  
From: 
  Steinigans-Hillemann, 
  Joerg 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Tuesday, April 18, 2006 03:01

  Subject: Download ARCHGID

  ** 
  
  Hello 
  everyone,
   
  I've tried to 
  download the utility ARCHGID from the Developer Community Download area. But I 
  don't get any entries in the overview tables. Maybe I cannot display the page 
  correcly with my Firefox browser...
   
  Could anyone 
  please be so kind to send me the utility ARCHGID (AR Server 
  5.1.2)?
    
  Mit freundlichen Grüßen / Best regardsJörg 
  Steinigans-Hillemann KEYMILE 
  GmbH__20060125___This 
  posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___

Re: E-mail engine license requirements

[George Barsan]

**
There is IMHO no separate licence for the Email Engine. Instead, I would guess that you reached the limit of 2000 records in one of the forms. Is your development server unlicensed?Regards,George
On 4/18/06, Dave Barber <[EMAIL PROTECTED]> wrote:
**
This is on our test system (we are migrating from ARS 5.1.1/Helpdesk 4 on Win2K to ARS 6.3, Helpdesk 6 on a Win2k3 server), our e-mail engine wasn't working (or even enabled, but I didn't do the configuration)

 
Switched on e-mail logging, and after the mail engine tries to connect to the SMTP server, there is a message about "You have reached the maximum number of database entries "
 
I'm just trying to resolve our issue with licenses (the temporary licenses we had expired), but I'm interested in the requirements for the e-mail engine.  It never struck me that it really needed a license as such.  Guess I was completely and utterly wrong.

 
Thanks all,
 
Dave
__20060125___This posting was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___