Re: Mid-Tier Browser & Mac issue
Matt, I've experienced the same problem. Typically with Firefox and not Safari. I do not have a good answer as on how to resolve the issue but I have had limited success by cleaning up the form (removing the old Web type views, removing unnecessary views) with very limited success. One other suggesting is to use Safari in developer mode and select IE 6.x. Good luck and please respond back if you find a resolution. Typically one browser or the other has worked for me. Russ Date: Thu, 22 Jan 2009 14:33:27 -0500 From: gayfo...@uncw.edu Subject: Mid-Tier Browser & Mac issue To: arslist@ARSLIST.ORG ** Hi List, We have a Mac user who, upon visiting a link to an entry in a form via web browser, gets presented with a blank page. The same link will load without problem on Windows machines, but it seems that it won’t load on a Mac. We’ve tried Safari and Firefox on a Mac in the office with the same result. I checked the compatibility matrix and see that Firefox is supported on Mac OS 10.1+ so I wanted to see if you had any thoughts. ARS & ITSM 7.0.1 p003, MS SQL, Windows Server 2003. Thanks, -Matt Matthew C. Gayford Application Developer & Remedy Administrator University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Mid-Tier Browser & Mac issue
Matt, Our XtremeAIR interface to ESS supports any browser, is hardware independent and resides on the user's desktop (no url's to remember and NO MID TIER required). Have you taken a look at what we offer? _ In case you are interested: Download & Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: <http://get.adobe.com/air/> http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: <http://www.buoyantsolutions.net/xtremeair/xtremeair.air> http://www.buoyantsolutions.net/xtremeair/xtremeair.air <http://get.adobe.com/air/> Use the Open option to select installation. Repeat this process to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is:mmcdonald/mmcdonald Once installed, Login/Password is: jmcdonald/jmcdonald Once installed, Login/Password is: pmcdonald/pmcdonald Contact me off list if you would like to schedule a live demonstration. Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gayford, Matthew C. Sent: Thursday, January 22, 2009 11:33 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Browser & Mac issue ** Hi List, We have a Mac user who, upon visiting a link to an entry in a form via web browser, gets presented with a blank page. The same link will load without problem on Windows machines, but it seems that it won't load on a Mac. We've tried Safari and Firefox on a Mac in the office with the same result. I checked the compatibility matrix and see that Firefox is supported on Mac OS 10.1+ so I wanted to see if you had any thoughts. ARS & ITSM 7.0.1 p003, MS SQL, Windows Server 2003. Thanks, -Matt Matthew C. Gayford Application Developer & Remedy Administrator University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Mid-Tier Browser & Mac issue
We saw this a lot a couple of years ago when testing 7.0.x ... one of the reasons we waited for 7.1. Since even 7.1 did not properly support Firefox and Safari on Macs until 7.1.00.002, I'm guessing that you need to be on a higher patch level of 7.0.01 on your mid-tier than 003 in order to see Mac web browsers working correctly - something released in at least the spring of 2008. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gayford, Matthew C. Sent: Thursday, January 22, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier Browser & Mac issue ** Hi List, We have a Mac user who, upon visiting a link to an entry in a form via web browser, gets presented with a blank page. The same link will load without problem on Windows machines, but it seems that it won't load on a Mac. We've tried Safari and Firefox on a Mac in the office with the same result. I checked the compatibility matrix and see that Firefox is supported on Mac OS 10.1+ so I wanted to see if you had any thoughts. ARS & ITSM 7.0.1 p003, MS SQL, Windows Server 2003. Thanks, -Matt Matthew C. Gayford Application Developer & Remedy Administrator University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Mid-Tier Browser & Mac issue
Hi List, We have a Mac user who, upon visiting a link to an entry in a form via web browser, gets presented with a blank page. The same link will load without problem on Windows machines, but it seems that it won't load on a Mac. We've tried Safari and Firefox on a Mac in the office with the same result. I checked the compatibility matrix and see that Firefox is supported on Mac OS 10.1+ so I wanted to see if you had any thoughts. ARS & ITSM 7.0.1 p003, MS SQL, Windows Server 2003. Thanks, -Matt Matthew C. Gayford Application Developer & Remedy Administrator University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
