Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Valessio S Brito

I like the ASK.d.n

I believe, It is not for developers and not for advanced users or it's  
not for bug reports, nor add to the discussions.


It sits between the user who does not know how to use mailing lists  
and operating system.


The ASK.d.n will reply that a bug is handled in such a way and that  
discussions are handled through the lists debian.




Citando Ritesh Raj Sarraf :


Exctly my point. What all places can we expect people to track ?
We already have:
* Regular Mails
* Mailing Lists
* RSS Feeds

Out BTS is so efficient because of the email interface. I can and  
will respond

to emails in my mailbox. But browsing through pages daily might not be
something I'll be interested for long.
I like the way the LKML folks have organized their communication channel.
First, of, CCing relevant and involved parties irrespective of their
subscription status.
Also the b.k.o comments are updated with regular email updates.

Ritesh



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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread MJ Ray
Lars Wirzenius  wrote:
> ask.debian.net is not taking anything away from you. You can ignore it
> the way you ignore Debian web forums, for example. ask.debian.net is not
> there to replace mailing lists, it is there to add to them, for those
> who want to use it.

It makes us look bad if there are bad answers or no answers there.
ask.debian.net seems unconnected to the lists - it adds nothing to them
and that's disappointing.

Regards,
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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Lars Wirzenius
On pe, 2010-10-08 at 00:19 +0530, Ritesh Raj Sarraf wrote:
> Exctly my point. What all places can we expect people to track ?

debian-announce for users, and debian-devel-announce for developers.
Everything else is up to you.

ask.debian.net is not taking anything away from you. You can ignore it
the way you ignore Debian web forums, for example. ask.debian.net is not
there to replace mailing lists, it is there to add to them, for those
who want to use it.



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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Ritesh Raj Sarraf
On Thursday 07 Oct 2010 22:50:02 Andrei Popescu wrote:
> > You also get email notifications if you so wish if you got a new
> > answer. Go have a look and see (ask.debian.net). It's quite a good
> > idea.
> 
> I already have and have seen similar webapps before, but I'm looking for
> a way to not use the web interface at all, like with the BTS (which
> doesn't even have a web interface).
> 

Exctly my point. What all places can we expect people to track ?
We already have:
* Regular Mails
* Mailing Lists
* RSS Feeds

Out BTS is so efficient because of the email interface. I can and will respond 
to emails in my mailbox. But browsing through pages daily might not be 
something I'll be interested for long.
I like the way the LKML folks have organized their communication channel. 
First, of, CCing relevant and involved parties irrespective of their 
subscription status.
Also the b.k.o comments are updated with regular email updates.

Ritesh

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RESEARCHUT - http://www.researchut.com
"Necessity is the mother of invention."


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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Andrei Popescu
On Jo, 07 oct 10, 19:02:39, Tshepang Lekhonkhobe wrote:
 
> You ask a question, and someone answers. If you find the answer
> useful, you vote it as correct, and the answerer gets points for that.

How can I do that by mail only?

> You also get email notifications if you so wish if you got a new
> answer. Go have a look and see (ask.debian.net). It's quite a good
> idea.

I already have and have seen similar webapps before, but I'm looking for 
a way to not use the web interface at all, like with the BTS (which 
doesn't even have a web interface).

Regards,
Andrei
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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Tshepang Lekhonkhobe
On Thu, Oct 7, 2010 at 18:13, Andrei Popescu  wrote:
> On Jo, 07 oct 10, 03:33:08, Fernando C. Estrada wrote:
>
>> track experts by tag: shapado automatically detects people that are
>> experts in some fields. That is to say, if you answer a question about
>> “kde” or “ruby” and get some upvotes, shapado will notice it. Then, if a
>> question gets asked about “kde” or “ruby”, shapado will notify you so
>> you can help people faster (the notification is opt-in).
>
> Can a regular user interact with Shapado just like with a mailing-list?
> At least the question and answer part, though voting up and down would
> also be great. Yes, I spend a lot of time on mailing lists mainly
> because I don't particularly like web interfaces.

You ask a question, and someone answers. If you find the answer
useful, you vote it as correct, and the answerer gets points for that.
You also get email notifications if you so wish if you got a new
answer. Go have a look and see (ask.debian.net). It's quite a good
idea.

Given all that, I'm still not sure if this addresses your question?

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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Andrei Popescu
On Jo, 07 oct 10, 03:33:08, Fernando C. Estrada wrote:
 
> track experts by tag: shapado automatically detects people that are
> experts in some fields. That is to say, if you answer a question about
> “kde” or “ruby” and get some upvotes, shapado will notice it. Then, if a
> question gets asked about “kde” or “ruby”, shapado will notify you so
> you can help people faster (the notification is opt-in).

Can a regular user interact with Shapado just like with a mailing-list? 
At least the question and answer part, though voting up and down would 
also be great. Yes, I spend a lot of time on mailing lists mainly 
because I don't particularly like web interfaces.

Regards,
Andrei
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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Tshepang Lekhonkhobe
On Thu, Oct 7, 2010 at 10:12, Fernando C. Estrada
 wrote:
> Bad News: If the system keeps growing (as we hope) the current
> moderators are not enough.
> Good News: Maybe we'll find more volunteers to help us as moderators.

Why let people elect to be moderators? Why not let them earn that
honour by gaining reputation points?


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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Piotr Ożarowski
[Fernando C. Estrada, 2010-10-07]
> > You're right, it is possible to subscribe to certain tags using
> > feeds :-)

We can add "ask.debian.net" or "shapado" keyword to Package Tracking System
and forward all "pkg-foo" tagged questions there (but only if shapado
will start sending text/plain mails instead of HTML ones)
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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Fernando C. Estrada
El jue, 07-10-2010 a las 03:20 -0500, Fernando C. Estrada escribió:
> Hi, (fixed)
> > 
> > El jue, 07-10-2010 a las 09:32 +0200, Tshepang Lekhonkhobe escribió:
> > > On Thu, Oct 7, 2010 at 07:49, Ritesh Raj Sarraf  wrote:
> > > >
> > > >
> > > > PS: Now that we have shapado running I hope we can soon do something to
> > > > implement a QTS.
> > > 
> > > Shapado is a form of QTS, in a sense that if someone asks the some Q,
> > > you can just provide a link to some answer from the mailing list,
> > > Also, in my case, I asked some question and the maintainer actually
> > > have me an answer
> > > (http://ask.debian.net/questions/default-python-for-debian-7-0).
> > > 
> > > I know it's a trade-off, but your QTS sounds like overkill; it's yet
> > > another system. Rather, promote Shapado to package maintainers, and
> > > maybe they can subsribe to a tag or something. In fact, I like the
> > > format so much that Shapado should be THE place to ask Debian-related
> > > questions, just like StackOverflow is THE place to ask programming
> > > questions.
> > 
> > You're right, it is possible to subscribe to certain tags using
> > feeds :-)
> > 
> > If a question related to the package foo have a foo tag, and if the
> > foo's package maintainer subscribe to the foo tag feed, and if he/she
> > answer questions about the foo package, Shapado will work as a QTS.
> > 
> If for example a package maintainer is responsible for foo and bar,
> maybe he can follow questions with:
>   http://ask.debian.net/questions/tags/foo+bar
> ...or with a feed like:
>   http://ask.debian.net/questions/tags/foo+bar?format=atom

A user are able to ask in many languages, so the same example feed but
just for Spanish questions wil be:

http://ask.debian.net/questions/tags/foo
+bar?format=atom&lang=es-419&mylangs=es

> > Bad News: Not all the users use tags or use the proper tags.
> > Good News: Moderators are able to retag questions.
> > Bad News: If the system keeps growing (as we hope) the current
> > moderators are not enough.
> > Good News: Maybe we'll find more volunteers to help us as moderators.

But maybe you're interested in the following [1]:

track experts by tag: shapado automatically detects people that are
experts in some fields. That is to say, if you answer a question about
“kde” or “ruby” and get some upvotes, shapado will notice it. Then, if a
question gets asked about “kde” or “ruby”, shapado will notify you so
you can help people faster (the notification is opt-in).

The goal is to turn shapado into a big IA machine that will know who
knows about what so that when you ask a question, it will redirect the
question to people who know about it. This is just the first step, we
will bring this to the next level with our next version to be dubbed
“skynet” ;)

Regards,

[1]
http://blog.ricodigo.com/2010/1/13/new-shapado-update-badges-reputation-the/shapado
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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Fernando C. Estrada
Hi, (fixed)
> 
> El jue, 07-10-2010 a las 09:32 +0200, Tshepang Lekhonkhobe escribió:
> > On Thu, Oct 7, 2010 at 07:49, Ritesh Raj Sarraf  wrote:
> > >
> > >
> > > PS: Now that we have shapado running I hope we can soon do something to
> > > implement a QTS.
> > 
> > Shapado is a form of QTS, in a sense that if someone asks the some Q,
> > you can just provide a link to some answer from the mailing list,
> > Also, in my case, I asked some question and the maintainer actually
> > have me an answer
> > (http://ask.debian.net/questions/default-python-for-debian-7-0).
> > 
> > I know it's a trade-off, but your QTS sounds like overkill; it's yet
> > another system. Rather, promote Shapado to package maintainers, and
> > maybe they can subsribe to a tag or something. In fact, I like the
> > format so much that Shapado should be THE place to ask Debian-related
> > questions, just like StackOverflow is THE place to ask programming
> > questions.
> 
> You're right, it is possible to subscribe to certain tags using
> feeds :-)
> 
> If a question related to the package foo have a foo tag, and if the
> foo's package maintainer subscribe to the foo tag feed, and if he/she
> answer questions about the foo package, Shapado will work as a QTS.
> 
If for example a package maintainer is responsible for foo and bar,
maybe he can follow questions with:
  http://ask.debian.net/questions/tags/foo+bar
...or with a feed like:
  http://ask.debian.net/questions/tags/foo+bar?format=atom

> Bad News: Not all the users use tags or use the proper tags.
> Good News: Moderators are able to retag questions.
> Bad News: If the system keeps growing (as we hope) the current
> moderators are not enough.
> Good News: Maybe we'll find more volunteers to help us as moderators.
> 

Regards,
-- 
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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Fernando C. Estrada
Hi,

El jue, 07-10-2010 a las 09:32 +0200, Tshepang Lekhonkhobe escribió:
> On Thu, Oct 7, 2010 at 07:49, Ritesh Raj Sarraf  wrote:
> >
> >
> > PS: Now that we have shapado running I hope we can soon do something to
> > implement a QTS.
> 
> Shapado is a form of QTS, in a sense that if someone asks the some Q,
> you can just provide a link to some answer from the mailing list,
> Also, in my case, I asked some question and the maintainer actually
> have me an answer
> (http://ask.debian.net/questions/default-python-for-debian-7-0).
> 
> I know it's a trade-off, but your QTS sounds like overkill; it's yet
> another system. Rather, promote Shapado to package maintainers, and
> maybe they can subsribe to a tag or something. In fact, I like the
> format so much that Shapado should be THE place to ask Debian-related
> questions, just like StackOverflow is THE place to ask programming
> questions.

You're right, it is possible to subscribe to certain tags using
feeds :-)

If a question related to the package foo have a foo tag, and if the
foo's package maintainer subscribe to the foo tag feed, and if he/she
answer questions about the foo package, Shapado will work as a QTS.

  If for example a package maintainer is responsible for foo and bar,
maybe build a feed like:

http://ask.debian.net/questions/tags/foo+bar

Bad News: Not all the users use tags or use the proper tags.
Good News: Moderators are able to retag questions.
Bad News: If the system keeps growing (as we hope) the current
moderators are not enough.
Good News: Maybe we'll find more volunteers to help us as moderators.

Regards,
-- 
Fernando C. Estrada


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Re: QTS ( was Re: user support - Shapado instance for Debian)

2010-10-07 Thread Tshepang Lekhonkhobe
On Thu, Oct 7, 2010 at 07:49, Ritesh Raj Sarraf  wrote:
> On Thursday 07 Oct 2010 01:12:37 Tshepang Lekhonkhobe wrote:
>> > Ultimately, all this information gets publically archived/mined and
>> > serves as useful information.
>> > ==
>>
>> One solution: all package maintainers subscribe to debian-user, and
>> set filters on their respective packages. Would this be sub-optimal?
>
> That does not solve the problem. A year later, when a user wants to see all
> queries regarding a specific package, he needs to run through search engines
> and mailing list archives.
>
> Data that is not organized is useless.
>
>
> PS: Now that we have shapado running I hope we can soon do something to
> implement a QTS.

Shapado is a form of QTS, in a sense that if someone asks the some Q,
you can just provide a link to some answer from the mailing list,
Also, in my case, I asked some question and the maintainer actually
have me an answer
(http://ask.debian.net/questions/default-python-for-debian-7-0).

I know it's a trade-off, but your QTS sounds like overkill; it's yet
another system. Rather, promote Shapado to package maintainers, and
maybe they can subsribe to a tag or something. In fact, I like the
format so much that Shapado should be THE place to ask Debian-related
questions, just like StackOverflow is THE place to ask programming
questions.

note: THE doesn't imply ONLY


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