Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Tina K.]

On 2011/12/22 08:37, Bruce Johnson so eloquently wrote:

Quicktime X in 10.6+ also allows you to take screen movies, which is awesome.


Fantastic tip, thanks for sharing.


Tina

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Dan]

At 11:12 AM -0700 12/22/2011, Bruce Johnson wrote:
Our old orange tabby Buckethead would play fetch with a balled-up 
cellophane wrapper from a cigarette pack.  [url]


Pretty cat!

Vicky plays fetch with balled-up crinkly things too!  I've never seen 
a cat do that before!  Frieda just watches; she's too aloof to 
participate in such a silly activity.


- Dan.
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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Bruce Johnson]

On Dec 22, 2011, at 10:37 AM, Dan wrote:

> 
> Oh no...  Things that move are even MORE interesting.  And if they dare make 
> any sort of crinkling noise -- it's HERS forever. Celephane envelopes, 
> plastic wrappers on double-bottles from BJs, etc.

Our old orange tabby Buckethead would play fetch with a balled-up cellophane 
wrapper from a cigarette 
pack

-- 
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University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs


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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Bruce Johnson]

On Dec 22, 2011, at 10:37 AM, Dan wrote:

> 
> At 8:37 AM -0700 12/22/2011, Bruce Johnson wrote:
>> [after taking a snapshot] I use the annotation tools in Preview (which are 
>> 10.6+ only, I think, sadly) or Graphic Converter to do the annotations on 
>> the png. I do this all the time for support reasons because a picture is 
>> worth endless text and less open to interpretation.
> 
> yea.  Pictures work great.   "Make that dialog look like this!"
> 
> Didn't the old Mac OS have a help thingy that would open preferences and 
> such, then interactively draw a circle around the item it wanted you to check?

yes it did, this was part of the help system that was really cool.

I remembered the MacFUSE filesystem for screenshots, it's called GrabFS:



Get in the downloads section.


-- 
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs


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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Dan]

At 7:10 AM -0700 12/19/2011, Nestamicky wrote:

On 16/12/11 12:54 PM, Dan wrote:
Next up:  To "discourage" Vicky from camping out on my desk and 
rubbing on the keyboard.  sigh.  Can't use the 'ole squirt gun 
trick -- she *likes* water.


If she can move a wireless keyboard, that may do it because as she 
rubs, it moves, and the she'd have something to think about...and 
maybe move on.


Oh no...  Things that move are even MORE interesting.  And if they 
dare make any sort of crinkling noise -- it's HERS forever. 
Celephane envelopes, plastic wrappers on double-bottles from BJs, etc.


I've added some heavy clutter to the desk, so she can't get/stay 
comfortable.  It seems to have slowed her down a bit.


Her current interest is a box of old coins (in those cardboard-window 
holder thingys), that I'm preparing to sell on eBay.  She immediately 
Pays Attention when the scanner starts to make noise!  hum. 
Wondering if full disclosure in the auctions is required: "These 
coins have been thoroughly licked by our cat.  Cat not included, yet."



At 8:37 AM -0700 12/22/2011, Bruce Johnson wrote:
[after taking a snapshot] I use the annotation tools in Preview 
(which are 10.6+ only, I think, sadly) or Graphic Converter to do 
the annotations on the png. I do this all the time for support 
reasons because a picture is worth endless text and less open to 
interpretation.


yea.  Pictures work great.   "Make that dialog look like this!"

Didn't the old Mac OS have a help thingy that would open preferences 
and such, then interactively draw a circle around the item it wanted 
you to check?


- Dan.
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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Bruce Johnson]

On Dec 19, 2011, at 7:07 AM, Nestamicky wrote:

> On 16/12/11 11:12 AM, Bruce Johnson wrote:
>> A triple today...
>> 
>> 1) Found at MS's support website. This was accessed with Safari, unmodified. 
>> [Read it in your best Darth Vader impression]:
>> 
>> "I find your lack of 
>> competence...disturbing"
> This is a great post to start the week with...LOL.
> 
> Bruce, how are you able to capture a screen shot, highlight an area and then 
> make notes on it?

My screenshots are always taken with the built in command-shift-4 shortcut, 
which is the freeform screen capture mode (hint: tapping the space bar while 
the camera is over a window automagically selects that window).

Then I use the annotation tools in Preview (which are 10.6+ only, I think, 
sadly) or Graphic Converter to do the annotations on the png. I do this all the 
time for support reasons because a picture is worth endless text and less open 
to interpretation. Grab (in the utilties folder) might let you do the same 
thing.

There's also a FUSE file system for screen captures, so you have a directory of 
images of open windows at all times, but I cannot recall it's name right now.

Quicktime X in 10.6+ also allows you to take screen movies, which is awesome.

-- 
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs


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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Nestamicky]

On 16/12/11 1:15 PM, Christopher Satterfield wrote:

Better than the BSODs related to just turning on Windows...or the random
"I'm going to install updates even though you disabled me!".

This happened recently at work, we're sitting there watching a screen 
cast and it turns itself off and rebooted. And I thought, wow! Who makes 
an OS that has not sense to see that it's been used and not to turn 
itself off. I've never used Win7, so I did not know about this problem 
until about a week ago. If you need Win, used xp. I'd say 2000, but xp 
is an acceptable gloss of 2000.


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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Nestamicky]

On 16/12/11 12:54 PM, Dan wrote:


Next up:  To "discourage" Vicky from camping out on my desk and rubbing
on the keyboard.  sigh.  Can't use the 'ole squirt gun trick -- she
*likes* water.

- Dan.
If she can move a wireless keyboard, that may do it because as she rubs, 
it moves, and the she'd have something to think about...and maybe move on.


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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Nestamicky]

On 16/12/11 11:12 AM, Bruce Johnson wrote:

A triple today...

1) Found at MS's support website. This was accessed with Safari, unmodified. 
[Read it in your best Darth Vader impression]:

"I find your lack of 
competence...disturbing"

This is a great post to start the week with...LOL.

Bruce, how are you able to capture a screen shot, highlight an area and 
then make notes on it?


Cheers

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[W.Adrian D'Alessio]

And Apple encourages users allowing them to run Winbloz on Macs while PC
owners are kept from running Mac OS by the EULA.

what a world.

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Christopher Satterfield]

Hmm...I happen to be a Windows\Linux users since I can't afford a new Mac.
Then again...I need Windows now for some games like Portal 2 and Portal
since a Dual 2 GHz G5 won't run them as for 1.) PPC is dead to Valve and
2.) The stock Radeon 9600 isn't all that great when you compare it to the
XLR8 (PNY) GeForce 9800 GTX+ in my desktop.

Although I do want a newer mac, I can't afford one (I can't even afford a
$40 ram upgrade for my laptop running Linux).

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Bad Command Or File Name
C:\

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Ashgrove]

On Dec 16, 1:12 pm, Bruce Johnson 
wrote:
> A triple today...
>
> 1) Found at MS's support website. This was accessed with Safari, unmodified. 
> [Read it in your best Darth Vader impression]:
>
> "I find your lack of competence...disturbing"   
> 
>
> 2) Why is the Office updater so amazingly stupid? You run it, it finds a big 
> office update, installs it and then tells you there are no more updates. So 
> you reboot and  run it again and magically it finds one newer update. Rinse 
> and Repeat.
>
> 2a) And hasn't Microsoft ever heard of 'combo updates'?
>
> 3) Who in their right mind uses such a gargantuan kludge like Outlook anyway?
>
> (As you may have guessed, someone came in today "Outlook just crashes 
> whenever I try to start it. All my email, addresses, calendar and todo lists 
> are in that app!"
>
> [headdesk] "See, here's all your eggs. Now I take this rickety basket with 
> holes in the bottom and put them all in it. Now I dangle it thirty feet above 
> above a busy freeway"
>
> Amazingly this time it wasn't a database gone foo...it was the whole thing. 
> And since you cannot re-apply Office updates, you have to delete all of 
> office...by hand because $@#!$%@ Microsoft got rid of the 'get rid of Office' 
> tool..and re-install from the ground up.)


Contrary to popular belief, Windows users are usually more computer
clueless than Mac users. FWIW, everything I know about computers and
software (including PCs and Windows) I learned AFTER I switched to
Macs, not too many years ago. So now, even though what I know is not
really much, I'm my friends' IT guy --they ALL live in the Castle
Ar...

HTH,

Felix

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Ashgrove]

On Dec 18, 11:23 pm, Charles Lenington  wrote:
> We had a cat that liked water.
>
> my wife ran her bath and went to other room. When she came back the cat
> was swimming in the tub?

Both my cats like water, to different degrees. What cats really
dislike is immersion. A swimming cat, that's BIZARRE.

HTH,

Felix

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Ashgrove]

On Dec 16, 2:54 pm, Dan  wrote:
> Next up:  To "discourage" Vicky from camping out on my desk and
> rubbing on the keyboard.  sigh.  Can't use the 'ole squirt gun trick
> -- she *likes* water.

The 'ole squirt gun trick only works the first two or three times. Try
clapping loudly, or using a code word for "not allowed" --I use
"Caca!" If it doesn't work, just remove her bodily from the desk every
time she gets on it. Then she'll only do it when you're not there.

HTH,

Felix

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Charles Lenington]

On 12/16/11 1:54 PM, Dan wrote:

At 11:20 AM -0800 12/16/2011, Clark Martin wrote:

I think it's a global cat conspiracy. They are pissed over Computer
Aided Tomography being (originally) called CAT. After that they are
all anti-computer.


http://thecatscan.tumblr.com/

Amazing how much more responsive my keyboard is now, that I've removed
the woven layer of fur.

Next up: To "discourage" Vicky from camping out on my desk and rubbing
on the keyboard. sigh. Can't use the 'ole squirt gun trick -- she
*likes* water.

- Dan.


We had a cat that liked water.

my wife ran her bath and went to other room. When she came back the cat 
was swimming in the tub?


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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Christopher Satterfield]

Better than the BSODs related to just turning on Windows...or the random
"I'm going to install updates even though you disabled me!".

-- 
C:\win
Bad Command Or File Name
C:\

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Dan]

At 11:20 AM -0800 12/16/2011, Clark Martin wrote:
I think it's a global cat conspiracy.  They are pissed over Computer 
Aided Tomography being (originally) called CAT.  After that they are 
all anti-computer.


http://thecatscan.tumblr.com/

Amazing how much more responsive my keyboard is now, that I've 
removed the woven layer of fur.


Next up:  To "discourage" Vicky from camping out on my desk and 
rubbing on the keyboard.  sigh.  Can't use the 'ole squirt gun trick 
-- she *likes* water.


- Dan.
--
- Psychoceramic Emeritus; South Jersey, USA, Earth.

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Jason Brown]

> 
> No they're pissed that doctors almost ALWAYS order Lab Tests before they 
> order Cat Scans...
> 
If you are in the hospital for something or for just tests, why on earth would 
you want them to scan your cat? :P

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Bruce Johnson]

On Dec 16, 2011, at 12:20 PM, Clark Martin wrote:

> 
> On Dec 16, 2011, at 10:44 AM, Dan wrote:
> 
>> At 11:12 AM -0700 12/16/2011, Bruce Johnson wrote:
>>> A triple today...
>>> [MS machinations]
>> 
>> LOL
>> 
>> And here I was all stressed out because my fav keyboard was misbehaving ... 
>> having to remove the keycaps and vaccuum out the cat hair.  Then my Mac's 
>> power just suddenly dropped...  Was worried the power supply gakked, but 
>> then I realized the Vicky was standing over the switch on the power strip, 
>> behind the desk, with that "I didn't do it!" look on her face...
>> 
>> http://dl.dropbox.com/u/610326/Vicky%2C%20on%20the%20shelf.jpg
> 
> I think it's a global cat conspiracy.  They are pissed over Computer Aided 
> Tomography being (originally) called CAT.  After that they are all 
> anti-computer.

No they're pissed that doctors almost ALWAYS order Lab Tests before they order 
Cat Scans...

-- 
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs


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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Clark Martin]

On Dec 16, 2011, at 10:12 AM, Bruce Johnson wrote:

> A triple today...
> 
> 1) Found at MS's support website. This was accessed with Safari, unmodified. 
> [Read it in your best Darth Vader impression]:
> 
> "I find your lack of competence...disturbing"   
> 

It reminds me of all those "Unknown Error" messages one sees.  If a program is 
still running well enough to tell you there's an error, it should have some 
clue about the cause, something better than nothing at least.

> 
> 2) Why is the Office updater so amazingly stupid? You run it, it finds a big 
> office update, installs it and then tells you there are no more updates. So 
> you reboot and  run it again and magically it finds one newer update. Rinse 
> and Repeat.

I do remember that the first version of Apple Software Update (pre-X) 
downloaded an update to Software Update first thing.  Then it downloaded other 
stuff.

> 
> 2a) And hasn't Microsoft ever heard of 'combo updates'?

But lots of updates is a GOOD thing, isn't it.

> 
> 3) Who in their right mind uses such a gargantuan kludge like Outlook anyway?

Uh, no-one.

> 
> (As you may have guessed, someone came in today "Outlook just crashes 
> whenever I try to start it. All my email, addresses, calendar and todo lists 
> are in that app!"
> 
> [headdesk] "See, here's all your eggs. Now I take this rickety basket with 
> holes in the bottom and put them all in it. Now I dangle it thirty feet above 
> above a busy freeway" 
> 
> Amazingly this time it wasn't a database gone foo...it was the whole thing. 
> And since you cannot re-apply Office updates, you have to delete all of 
> office...by hand because $@#!$%@ Microsoft got rid of the 'get rid of Office' 
> tool..and re-install from the ground up.)
> 

Go find a nice hard wall Bruce and pound your head against it.  It will make 
things much clearer.  It works for me.


At least it wasn't Lotus Notes.  That is my all time "favorite" head banger.  
But it made me money.  But then again so did Word and it's Fast Save "feature".


Clark Martin
Redwood City, CA, USA
Macintosh / Internet Consulting

"I'm a designated driver on the Information Super Highway"

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Clark Martin]

On Dec 16, 2011, at 10:44 AM, Dan wrote:

> At 11:12 AM -0700 12/16/2011, Bruce Johnson wrote:
>> A triple today...
>> [MS machinations]
> 
> LOL
> 
> And here I was all stressed out because my fav keyboard was misbehaving ... 
> having to remove the keycaps and vaccuum out the cat hair.  Then my Mac's 
> power just suddenly dropped...  Was worried the power supply gakked, but then 
> I realized the Vicky was standing over the switch on the power strip, behind 
> the desk, with that "I didn't do it!" look on her face...
> 
> http://dl.dropbox.com/u/610326/Vicky%2C%20on%20the%20shelf.jpg

I think it's a global cat conspiracy.  They are pissed over Computer Aided 
Tomography being (originally) called CAT.  After that they are all 
anti-computer.
> 

Clark Martin
Redwood City, CA, USA
Macintosh / Internet Consulting

"I'm a designated driver on the Information Super Highway"

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Re: your daily dose of 'Arrrrrgggghhhh' from the support trenches...

[Dan]

At 11:12 AM -0700 12/16/2011, Bruce Johnson wrote:

A triple today...
[MS machinations]


LOL

And here I was all stressed out because my fav keyboard was 
misbehaving ... having to remove the keycaps and vaccuum out the cat 
hair.  Then my Mac's power just suddenly dropped...  Was worried the 
power supply gakked, but then I realized the Vicky was standing over 
the switch on the power strip, behind the desk, with that "I didn't 
do it!" look on her face...


http://dl.dropbox.com/u/610326/Vicky%2C%20on%20the%20shelf.jpg

- Dan.
--
- Psychoceramic Emeritus; South Jersey, USA, Earth.

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