RE: Level3 problems

2005-10-21 Thread Sean Crandall

> On Fri, Oct 21, 2005 at 09:26:06AM +0300, Emilian Ursu wrote:
> > 
> > I see its completely down and several others are starting
> > to have problems.
> > Anyone knows whats up ?
> 
> They're giving out master ticket #'s of 1429209 1429184 and 1429189 
> depending on who you talk to apparently (though I don't think 
> they'll have 
> any trouble finding it under "total network outage" :P). 
> Rumor has it a 
> maintenance in Chicago backfired (it did start at exactly 
> 02:00 EDT on the 
> dot). Anyone else having flashbacks to IGP/CEF bugs? :)

I was given the same info re: maintenance.  While on the phone with 
them, I started to see things come back to life, but still a big 
mess at the moment.

-Sean

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
6691 Owens Drive
Pleasanton, CA  94588
(925) 201-2530 (office)
(925) 201-2550 (fax)




RE: FW: The worst abuse e-mail ever, sverige.net

2004-09-21 Thread Sean Crandall

> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On 
> Behalf Of Mikael Abrahamsson
> Sent: Tuesday, September 21, 2004 1:01 PM
>
> As I said, this is DSL, which to me implies always on. Each DSLAM port
> only allows one IP address, this is set statically. The customer has a
> static IP address assigned to him/her, which never changes 
> over time. No
> DHCP, nothing dynamic what so ever. If you want to make yourself
> unreachable to one of our customers you blacklist their IP 
> which is always
> the same. Simple.

We configure our DSL customers the same way you do.  Static PVC, Static
IP.  Each user has a static IP and in 99% of the cases, we do not assign
any dynamic IPs.  

However, I would say that it is safe to say that the majority of the
ILECs here in the US provide DSL service where the IP is dynamic.  Most
of the time, it doesn't change, but it is very possible that the next
time that the user logs in (most are also using PPPoE for the connection
setup) that the DHCP server might give them another IP.

As such, when we have seen our IP blocks get blocked strictly because of
the rDNS entry having 'dsl' in it, a simple email to the admins
explaining that we are not providing dynamic services has gotten our
rDNS entries taken off of the blacklist.

-Sean

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
6691 Owens Drive
Pleasanton, CA  94588
(925) 201-2530 (office)
(925) 201-2550 (fax)




RE: Converged Networks Threat (Was: Level3 Outage)

2004-02-25 Thread Sean Crandall

>From Jared:

>   I keep hear of Frame-Relay and ATM signaling that is 
> going to happen in large providers MPLS cores.  That's right, 
> your "safe" TDM based services, will be transported over 
> someones IP backbone first.
> This means if they don't protect their IP network, the TDM 
> services could fail.  These types of CES services are not 
> just limited to Frame and ATM.
> (Did anyone with frame/atm/vpn services from Level3 
> experience the same outage?)

We use Level3 for IP transit and transport (both DS-3 and Ethernet over
MPLS (via Martini)) all over the country.  As with everyone else, we saw
the problems with the transit traffic out of SJC and ATL.  However, our
transport services were not affected at all by the problems.  In fact, I
just ended up sending my Level3-SJC bound traffic to LAX via Level3
which was going through the same equipment as the transit traffic which
was having problems.

>From Pete:

>  From this, it can be deduced that reducing unneccessary 
> system complexity and shortening the strings of pearls that 
> make up the system contribute to better availablity and 
> resiliency of the system. Diversity works both ways in this 
> equation. It lessens the probablity of same failure hitting 
> majority of your boxes but at the same time increases the 
> knowledge needed to understand and maintain the whole system.
> 
> I would vote for the KISS principle if in doubt.

I agree.  Granted the string of pearls is always going to be pretty
long, but there are definitely is a trend from what I have seen with
customers to make the string longer than it needs to be.

-Sean

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
6691 Owens Drive
Pleasanton, CA  94588
(925) 201-2530 (office)
(925) 201-2550 (fax)






RE: possible L3 issues

2004-02-23 Thread Sean Crandall

Level3 is having problems in SJC and ATL right now and they are definitely
aware of it.  Any packets that I send to them die at their ipcolo switch in
those two markets.  

Level3 in LAX, DFW, CHI, DC, NYC, SEA, DEN all seem to be running fine.

-Sean
MegaPath Networks

> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 
> Sent: Monday, February 23, 2004 2:53 PM
> To: [EMAIL PROTECTED]
> Subject: possible L3 issues
> 
> 
> anyone else seeing high latency via L3 , especially the west coast ?
> - Keith
> 
> 


RE: T1 Customer CPE Replacement?

2004-02-23 Thread Sean Crandall

We have tens of thousands of Netopia's in service for our T-1, SDSL and ADSL
customers.  Netopia has been a great company to work with.  Their devices
are fairly feature packed for what is needed on an edge device.  They are
missing advanced routing such as OSPF and BGP, however.  The devices are
either driven by an easy to use menu system or you can hit ctrl-n and jump
to the CLI.  If the unit is under warranty, then getting a replacement for a
failed unit should not be an issue.

I can't say what our failure rate has been, but I can say that with all of
the options out there (cisco, efficient, etc), if they had been a problem,
we would not still be shipping them.

-Sean

Sean Crandall
VP Engineering Operations
MegaPath Networks Inc.
6691 Owens Drive
Pleasanton, CA  94588
(925) 201-2530 (office)
(925) 201-2550 (fax)




> -Original Message-
> From: Scott McGrath [mailto:[EMAIL PROTECTED] 
> 
> Have you tried a softnet depot maintenance agreement.  This 
> entitles you to IOS upgrades but H/W replacement is some 
> negotiated percentage of list price.
> 
> The other guys _may_ be cheaper in the short run but hardware 
> replacement is always like having a root canal cant speak for 
> Netopia but I have dealt with Adtran ended up buying a spare 
> DS3 CSU/DSU because of the experience.
> 
> Cisco has many warts but they do honor their maintenance 
> contracts unlike some other vendors who I have had the 
> misfortune of dealing with.
> 
> 
> Scott C. McGrath
> 
> On Mon, 23 Feb 2004, Claydon, Tom wrote:
> 
> > Hello,
> >
> > We're looking for a good replacement for fractional T1 
> customers with 
> > Cisco
> > 1600-  & 1700-series routers as their CPE. They are good 
> routers, but 
> > the ongoing support costs are an issue, and we need to 
> replace them ASAP.
> >
> > Someone had mentioned several CPE vendors, such as Adtran 
> and Netopia. 
> > Are there any others, and does anyone have any pros/cons of what 
> > they're familiar with?
> >
> >
> > Thanks,
> >
> > = TC
> >
> > --
> > Tom Claydon, IT/ATM Network Engineer
> > Dobson Telephone Company
> > phone: (405) 391-8201  cell: (405) 834-0341
> >
> >
> 


RE: [OT] Level3, 111 8th

2003-12-20 Thread Sean Crandall

> On Fri Dec 19, 2003 at 06:15:02PM -0500, Charles Sprickman wrote:
> Anyway, once the circuit is installed, you should get a DLR 
> from the telco, which *has* to show the exact demarc (suite, 
> row, rack, shelf, ports, etc), which you then provide to 
> Level3 with a cross connect order. If the DLR is wrong, 
> expect Level3 to sit on it for a month before coming back 
> saying that it's wrong.

We have actually had fairly decent time getting circuits installed into that
gateway.  If possible, order your T-1 from someone that actually has their
own cabinets within L3's suite.  I have about five DS-3s, an OC-3 and a
couple of POTS lines and have never had any major problems with the
installs.

We've occasionally gotten the bad DLR from a vendor and L3 usually let us
know within a couple of days of when we sent them the DLR that there was a
problem.

-Sean

Network Engineering
MegaPath Networks Inc.


Earthlink contact

2003-10-06 Thread Sean Crandall

Greetings.

If there is someone from Earthlink who wouldn't mind talking about
Earthlink's experience with the Cisco 1, I would appreciate it if you
could contact me off list.

Thanks.

-Sean

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
6691 Owens Drive
Pleasanton, CA  94588
(925) 201-2530 (office)
(925) 201-2550 (fax)





RE: Tier-1 without their own backbone?

2003-08-27 Thread Sean Crandall

> One of the providers we are looking at is Level-3.  Any 
> comments good/bad on
> reliability and clue?  We already have UU, Sprint, and AT&T.  
> I also realize
> that the "they suck less" list changes continuously... :)

I have about 5 GB of IP transit connections from Level3 across 8 markets
(plus using their facilities for our backbone).  Level3 has been very solid
on the IP transit side.  

MFN/AboveNet has also been very good to us.

-Sean

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
6691 Owens Drive
Pleasanton, CA  94588
(925) 201-2530 (office)
(925) 201-2550 (fax)




RE: AT&T US Network Slowdown?

2003-08-18 Thread Sean Crandall

> 
> Dear Nanogers,
> Is anyone aware of a "slowdown" issue throughout the US AT&T 
> network since 8/18 at around 4pm which is causing a lot of 
> internet circuits (including DSL) to be inaccessible and/or 
> appear down from the outside world?  AT&T says this has been 
> escalated to "Level 4" with no ETA and affecting the whole 
> country.  I am seeing this problem in the San Francisco area. 
>  Just wondering if anyone else is experiencing anything that 
> would confirm AT&T's claim, and fishing for more info about 
> the possible cause and ETA.  Thanks!

We are currently seeing the slowdown on our network in San Jose.  Started
about exactly the time frame that you mentioned.  The rest of the country
(oddly) seems unaffected by this at the moment, but San Jose is getting
hammered by something.

Still trying to sort out exactly where it is coming from.

-Sean

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
Pleasanton, CA  94588
(925) 201-2530
 


RE: RPC errors

2003-08-14 Thread Sean Crandall

This worm is amazing.  I have only had filters in place for about 4.5 hours
and I am already approaching 100 million matches for the deny tcp/135 across
my network.  Of that, only one customer has said that they needed 135 open
for legimate use (probably more, but I have only heard from the one).

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
Pleasanton, CA  
(925) 201-2530
 



> -Original Message-
> From: McBurnett, Jim [mailto:[EMAIL PROTECTED]
> Sent: Monday, August 11, 2003 7:45 PM
> To: John Palmer; [EMAIL PROTECTED]
> Subject: RE: RPC errors
> 
> 
> 
> over 24 hours.. started block suday afternoon...
> deny tcp any any eq 445 log (256936 matches)
> deny udp any any eq 445 log (1 match)
> deny tcp any any eq 135 (6984433 matches)
> deny udp any any eq 135 (147654 matches)
> deny udp any any eq netbios-ss
> deny tcp any any eq 139 log (378289 matches) 
> 
> -Original Message-
> From: John Palmer [mailto:[EMAIL PROTECTED]
> Sent: Monday, August 11, 2003 8:28 PM
> To: [EMAIL PROTECTED]
> Subject: Re: RPC errors
> 
> 
> 
> 
> 45 seconds:
> 
> deny tcp any any eq 135 (5445 matches)
> deny tcp any any eq 137
> deny tcp any any eq 138
> deny tcp any any eq 139
> deny tcp any any eq 445 (207 matches)
> 
> - Original Message - 
> From: "Randy Bush" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, August 11, 2003 18:52
> Subject: Re: RPC errors
> 
> 
> > 
> > must be fun out there on the net today.  one minute of counter
> > accumulation
> > 
> > deny tcp any any eq 135 (5721 matches)
> > deny tcp any any eq 137
> > deny tcp any any eq 138
> > deny tcp any any eq 139 (17 matches)
> > deny tcp any any eq 445 (1137 matches)
> > 
> > randy
> > 
> > 
> > 
> 


RE: Power outage in North East

2003-08-14 Thread Sean Crandall


> Has anyone heard of a big Power outage in the North east?
> I just got a call from one of my tech's in the GBLX bldg in Newark, NJ at
1085 
> raymond and they are telling him that they lost power! 
> But I also got a call from AT&T in NY that they also lost Power! 
 
I have customers in East Rutherford, NJ and Manhattan that lost power to
their HQs.  

-Sean

Sean P. Crandall
VP Engineering Operations
MegaPath Networks Inc.
6691 Owens Drive
Pleasanton, CA  94588
(925) 201-2530 (office)
(925) 201-2550 (fax)