Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Wow, I just showed up here after a couple months to check on the status of the Touch (no, I don't have one pre-ordered...just curious). I was surprised how heated things have become. Anyway, maybe we should all be thankful for the delay. I purchased one of Logitech's new high-end/expensive game controllers (the G940) back in October, and both myself and the community have been raging ever since about how such quality hardware was release with such incredibly poor software--seriously crippling the device in many respects. I'm convinced it was released way too early and without sufficient testing. So maybe we can hope that what's really going on here with the Touch is that Logitech as a company is getting the message about quality. -- Gildahl Gildahl's Profile: http://forums.slimdevices.com/member.php?userid=4102 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
erland;496229 Wrote: > I can agree with this, if I had pre-ordered the product I'd also like an > answer when it was supposed to be released. If an earlier promised date > changes I'd expect to get information about a new estimated date. > > I don't think anyone from Logitech has given a 100% promise of a > release date, but the press release contained information that most > buyers would interpret as the Touch was going to be released in December > this year. > That's the main reason I started this thread, never expected so much Logitech hatred! The pre-order page did say December though but to be honest, as long as they honour the pre-order price I paid I'll be happy getting it in Feb/March considering some retailers are taking orders for almost £300! -- dave77 Boom - Classic - Controller - Touch (on order) dave77's Profile: http://forums.slimdevices.com/member.php?userid=26269 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Actually I'm tired of this thread. We all like to have the touch as soon as possible but we also like it to be fully functional even more. Stop whining. There are much more important thing to worry about. Enjoy the (longer) journey towards the official release (that is also part of the joy). Frank -- SilverRS8 Author of -'AlbumCatalogCreator' (http://acc.vanholt.nl)- for SqueezeCenter '_' (http://www.badkamerpech.nl) SlimServer. 2xSB3, 1xDuet, 1xiPhone iPeng, Ubuntu NAS + SC, Denon PMA-1500AE + DacMagic + Monitor Audio Silver RS8 = :-) SilverRS8's Profile: http://forums.slimdevices.com/member.php?userid=12818 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Is anybody else tired of seeing the overuse of the "thumbs-down" icon? I most certainly am. I'm ignoring this thread from now on - I can't take it any more. Stop feeding this troll. -- maggior Rich - Setup: 2 SB3s, 3 Booms, 1 duet, 1 receiver. SuSE 11.0 Server running SqueezeCenter 7.3.3, MusicIP, and SqueezeSlave. Current library stats: 30,015 songs, 2,448 albums, 451 artists. http://www.last.fm/user/maggior maggior's Profile: http://forums.slimdevices.com/member.php?userid=9080 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496269 Wrote: > Really, how interesting, how relevant! > > > > As said earlier, you seem to make a point of deliberately > misunderstanding what I post - sure you're not a politician? - they > are also good at answering the question they wanted you to ask, rather > than the one you actually asked. Nobody posted anything about movies > being delayed - sure, shit happens in any business. What I posted > concerned the 'launch' of the Premier, not the movie, but I wouldn't > expect you to appreciate the difference, given your obvious mindset. > > > > > Again you misunderstand and misquote me - no one posted that your > name was 'stupid', I just suggested that it was appropriate. I didn't do > it to wound you, you appear to be impervious to criticism of yourself, > or Logitech, for that matter. > It's up to you whether you respond to this - I'll give you the last > word on the subject so that you can believe that your point of view > prevailed. > Good Night. If only it was "goodnight" I wouldn't have to emit more carbon and waste more seconds of my life reading all of this drivel. Products get delayed. Get over it. Would you rather have one that worked or not? The hardware is (and has been) finished for many months now. The software is what the user will really experience and there are so many radical changes that the first release NEEDS to be good enough. There is going to be massive noise on these forums and on the support desks when the Tocuh is finally released, simply because it is a different beast to that which has gone before. All this incessant whining and unfounded, ill-informed "opinion" is just leaves in the wind. Let it go... -- Phil Leigh You want to see the signal path BEFORE it gets onto a CD/vinyl...it ain't what you'd call minimal... SB Touch Beta (wired) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Townsend Supertweeters, Blue Jeans Digital,Kimber Speaker & Chord Interconnect cables Kitchen Boom, Outdoors: SB Radio Phil Leigh's Profile: http://forums.slimdevices.com/member.php?userid=85 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
snarlydwarf;496247 Wrote: > > > Considering I am actually credited in a couple of movies, Really, how interesting, how relevant! snarlydwarf;496247 Wrote: > yes, movies are routinely delayed. They have months and sometimes > -years- of delays. We have one here that has been in post production > for months. Despite all the planning and location scheduling and > shots... the detail work is very difficult to schedule. Can you say, > "ok, this scene needs better audio, it will be perfect in an hour... or > two... or three..." Setting such numbers is not possible with any sort > of reliability. As said earlier, you seem to make a point of deliberately misunderstanding what I post - sure you're not a politician? - they are also good at answering the question they wanted you to ask, rather than the one you actually asked. Nobody posted anything about movies being delayed - sure, shit happens in any business. What I posted concerned the 'launch' of the Premier, not the movie, but I wouldn't expect you to appreciate the difference, given your obvious mindset. snarlydwarf;496247 Wrote: > Gotta love the obligatory ad hominem. > "And your name is stupid, too!" > Wooo that hurts so much, you have such a sharp wit, I am wounded to the > core. Again you misunderstand and misquote me - no one posted that your name was 'stupid', I just suggested that it was appropriate. I didn't do it to wound you, you appear to be impervious to criticism of yourself, or Logitech, for that matter. It's up to you whether you respond to this - I'll give you the last word on the subject so that you can believe that your point of view prevailed. Good Night. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Just got this per e-mail from my Dutch supplier my translation 10 mins ago: "Yesterday we heard officially from Logitech that the Touch will be available not earlier than April. All back orders will be shipped at that time immediately. The Touch has not been available because they are not satisfied with the software yet. Logitech plans to ship only when the device is 100% stable" My translation of the original Dutch message: Gisteren hebben wij officieel te horen gekregen van Logitech dat de Squeezebox Touch pas vanaf april pas leverbaar zal zijn en zullen alle backorders naar klanten dan ook gelijk uitgeleverd worden. De Touch is nog niet uit omdat men nog niet tevredenis over de software. Logitech is van plan de speler pas uit te brengen op het moment dat het apparaat helemaal 100% stabiel functioneert. -- MrRalph MrRalph's Profile: http://forums.slimdevices.com/member.php?userid=22078 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
erland;496229 Wrote: > if I had pre-ordered the product I'd also like an answer when it was > supposed to be released. If an earlier promised date changes I'd expect > to get information about a new estimated date. > As someone who has pre-ordered, I see that the information on my order is just as it was back in October. That is that I have an invoice and no anticipated (or promised) delivery date. That's fine by me as I don't see any promise has been broken. An Amazon-style "we're sorry your order still has no delivery date, but we will keep you informed" message would be good, but I can wait. I also keep looking at the comments to http://blog.logitech.com/2009/09/03/logitech-unveils-squeezebox-radio-and-squeezebox-touch/#comments which do mention a delay to the Touch. Hopefully the February Andy has mentioned is a worldwide release date, and the April one a dealer in Europe has mentioned is a mistake. John -- testmatch testmatch's Profile: http://forums.slimdevices.com/member.php?userid=30954 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496238 Wrote: > > I can't believe that is a serious question. Any producer of any > product needs to advise it's customer base when the product is going to > be available. they do? how far in advance? a week? a month? a year? Some companies (including Slim until recently) do not announce products until they are ready to ship. Apple routinely does this (though they have leaks and rumors, for sure). > > To use your movie analogy, imagine a West End preview being constantly > put back because the movie isn't yet fit for release, and the press and > public being repeatedly told that it will be ready when it's ready. > I can see why you chose your username - you seem to make a point of > misunderstanding the legitimate complaint and getting upset with people > who hold make such complaint - snarlydwarf indeed Considering I am actually credited in a couple of movies, yes, movies are routinely delayed. They have months and sometimes -years- of delays. We have one here that has been in post production for months. Despite all the planning and location scheduling and shots... the detail work is very difficult to schedule. Can you say, "ok, this scene needs better audio, it will be perfect in an hour... or two... or three..." Setting such numbers is not possible with any sort of reliability. This is why trailers often do not have anything more than "Coming Summer 2010"... because as much as they may want to release it for Memorial Day weekend, they realize that may not be doable for production reasons as well as for marketing reasons. (Movies are often delayed because "we want a good weekend and don't want to compete with certain other movies for opening weekend..") There has not been a specific release date of the Touch ever announced. There was an expected delivery date in December 2009... but, then, lots of movies (since you like the movie example) have expected release dates that are not met. Then they have the Official Release Date that they -are- expected to live up to. If Logitech had announced "this will ship on December 3rd!" you would have a point... but they didn't. See http://www.imdb.com/title/tt1054606/ if you believe movies are released on time. Shit Happens. Heath Ledger dies. Things get delayed. Such is life. Gotta love the obligatory ad hominem. "And your name is stupid, too!" Wooo that hurts so much, you have such a sharp wit, I am wounded to the core. -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
snarlydwarf;496235 Wrote: > If you don't like the ship date of "when it is ready", then cancel the > preorder. It's not like you have to pay a restocking fee for unshipped > and unbilled items. Exactly. Vote with your wallet. Going through with the purchase would be like condoning this utter shambles of product management and customer relations. -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
snarlydwarf;496191 Wrote: > And you posting over and over about how unfair life is because you can > not get the release date is helpful how. And just where and when did I ever post that life is unfair? snarlydwarf;496191 Wrote: > WHY does Logitech have to give you an official release date? I can't believe > that is a serious question. Any producer of any product needs to advise it's customer base when the product is going to be available. To use your movie analogy, imagine a West End preview being constantly put back because the movie isn't yet fit for release, and the press and public being repeatedly told that it will be ready when it's ready. I can see why you chose your username - you seem to make a point of misunderstanding the legitimate complaint and getting upset with people who hold make such complaint - snarlydwarf indeed -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
mlsstl;496216 Wrote: > Snarlydwarf wrote: > > Pretty tough to take a middle-ground position around these parts. It > seems to be either "Saint Slim" or the devil incarnate. ;-) I am quite able to say Logitech has made mistakes... Go back and look. I think accepting preorders was a mistake, but given the other issues on their site, I don't think it's a mistake of "bad planning" but a totally mismanaged product listing that doesn't have a complete listing of current products, accessories, etc, and even has broken SQL queries that return strange errors. The Logitech Store even renders poorly on Firefox. A wholly different level of incompetence at work there. I'm just disgusted that some people think some magical "we design, build, test, and release" is easy to schedule. It's not. Shit happens, code complexities arise, timetables get behind This is nothing new nor specific to Logitech. It happens all the time. Hell, ask Microsoft about the Vista release timeline... or XP I wonder what sort of world these folks live in where things are so easy to predict. Getting upset about it is pointless. Complaining that "the right person" didn't give the information wanted is pointless. If you don't like the ship date of "when it is ready", then cancel the preorder. It's not like you have to pay a restocking fee for unshipped and unbilled items. If it's about "I sent $$$ off to someone and don't have my Touch!" then talk to whoever took your money or your bank. Taking money for items not yet shipped is almost always against Visa merchant rules. (There are exceptions for pre-auth charges to verify the card is good, and probably exceptions for 'custom' items such as shirts with Your Logo Here... if Visa ever allows such a thing on mass produced items, I would be surprised.) -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496179 Wrote: > > Is the launch delayed or is it not, and why is it that no one from > Logitech can OFFICIALLY be arsed to confirm what the current position > is. Surely I, as a customer who has forwarded payment for a product, am > entitled to an answer to my enquiries about likely delivery date?? > I can agree with this, if I had pre-ordered the product I'd also like an answer when it was supposed to be released. If an earlier promised date changes I'd expect to get information about a new estimated date. I don't think anyone from Logitech has given a 100% promise of a release date, but the press release contained information that most buyers would interpret as the Touch was going to be released in December this year. However, I'm pretty sure you are not going to get an official answer from the marketing division on these forums. This is a community forum and even though announcements sometimes are posted here they are mostly posted as regular press releases or through information channels directly with the customer. The first mistake, as already mentioned, was that the product was leaked earlier than intended. Due to this Logitech had to confirm it existed before they would have liked to do so. The second mistake was to actually allow pre-orders before they were 100% sure they would be able to reach the release date. The third mistake was that no one seems to have informed the customers that pre-ordered the product that they wouldn't get it at the date initially indicated. Sure, one solution would be that we get someone we can blame for all these mistakes but would that really solve the problem ? Would it really make you any happier ? What you really want is that Logitech focus on actually deliver a working Touch to your doorstep as soon as possible, right ? You have got direct information from a lead developer. I can say that my experience in the software business tells me that it's very rare that a product is released earlier compared to when a developer indicates it's going to be released. So even though this forum/developer isn't the optimal channel for information, I'm pretty sure you can base your decision on that the Touch won't be released before late January. It might be later but I'm pretty sure it won't be any earlier than that. Unless Logitech does some major mistakes I'm also pretty sure it will be released before summer 2010. While you are waiting, Logitech still has the top streaming music players on the market available for purchase in Squeezebox Classic, Boom and Radio. I have them all and I'm very satisfied with them all. I'm also a beta tester of the Touch and I can say that it has huge potential to be a great success, so it's worth waiting for if you select to not get a Classic, Boom or Radio. I can also say that the experience is greatly enhanced when you have several of them, I didn't realize the advantage of getting access to the music in several rooms before I got my second one. -- erland Erland Isaksson 'My homepage' (http://erland.isaksson.info) (Install my plugins through Extension Downloader) (Developer of 'TrackStat, SQLPlayList, DynamicPlayList, Custom Browse, Custom Scan, Custom Skip, Multi Library, Title Switcher and Database Query plugins' (http://wiki.erland.isaksson.info/index.php/Category:SlimServer)) erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Well many in the forum still have to work out that Mt View is over, and will be closed soon. Mr Adams and his senior team no longer manage the business, so life is very different. Culture and processes are changing. Once the Touch is released we might see some more friendly and stable views. Dave -- DaveWr DaveWr's Profile: http://forums.slimdevices.com/member.php?userid=9331 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Snarlydwarf wrote:> A total waste of hot air. No wonder we have global warming. Pretty tough to take a middle-ground position around these parts. It seems to be either "Saint Slim" or the devil incarnate. ;-) -- mlsstl mlsstl's Profile: http://forums.slimdevices.com/member.php?userid=9598 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
alfista;496190 Wrote: > > I'd like to turn things around, rather than complaining about the delay > it seems like the actual fault may have been to make it available for > pre-order. I do agree that those who have ordered and paid should be > notified about any changes in deliver plans that occur after placing the > order. If anyone has actually been charged and not received product they should talk to their bank. (Pre-auth/reversed charges don't count. Even gas stations often probe your account with a preauth charge, banks should drop those quickly, though some like leaving them sitting around for 2 days, but that's the bank sucking..) As for the Logitech Store site... well, that needs serious work in general. Missing products, broken links, broken HTML, "REPLACE THIS IMAGE" images, etc Alas, no one reading this forum can do much about that except complain to corporate. It's broken beyond pre-ordering. (Heck, they may not have even intended to make it pre-orderable... as I recalls someone here got an apology almost immediately after attempting to preorder that they had made a mistake and didn't mean that.) That sites so broken, I don't even know where to place the blame (though, again, no one in Mt View has a thing to do with that mess..) -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
First customers who have pre-ordered and paid deserve some indications as to completion of the contractual arrangement. If the answer is "we don't know yet" that should be provided. Second, any professionally run organization should have a managed schedule for a product design, test and release cycle. Currently with no comment, it looks as though we are entering the "it will be ready when its ready". Not a very comfortable/credible position. In fairness to Logitech they will be losing significant sales, as they have effectively killed the SB3 but there is no Touch. I am sure they are focussed on resolving the situation. -- DaveWr DaveWr's Profile: http://forums.slimdevices.com/member.php?userid=9331 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
mlsstl;496207 Wrote: > > I can't think of any movies where I bought a ticket months before it > came out. I've never purchased a ticket more than an hour in advance... > > I think that's the one true mistake Logitech made. When they took > pre-release orders for the product, they created an obligation for > themselves to keep those people apprised. Even though in most cases they > didn't charge credit cards immediately, it is important to some people > to have a reasonable idea when a charge will hit their card. They shouldn't have charges on any cards (they may pre-auth, but they're not allowed to charge until shipping time). This is standard Visa/MC rules... As for keeping people notified, I would assume "your Touch is about to be shipped!" mail would go out when things are clear. > > Yes, it is just a consumer product and it'll get here when it gets > here, but I think it is safe to suggest this whole thing could have been > handled better. > Lots of things could be handled better: complaining over and over about not getting any feedback, and then when the person Most Likely To Be Able to Estimate current status and how much more is needed states, to the best of his knowledge, when he expects to be able to say "go" on the product... people complain because it should come from some Official Logitech Product Release Coordination Manager or some such is just asinine. Why on earth anyone would rather hear from some marketing weasel instead of a developer is beyond me. Why they would then dismiss totally the feedback they asked for because it wasn't from someone in Marketing, I don't know... > > Now that the soap opera "As The World Turns" is going off the air, this > has certainly made an interesting replacement. ;-) More like The Sound and the Fury... A tale told by.. Well, look up the rest of the citation. A total waste of hot air. No wonder we have global warming. -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
snarlydwarf wrote: > WHY does Logitech have to give you an official release date? Should I > demand movie companies tell me the release dates of movies in final > production? I can't think of any movies where I bought a ticket months before it came out. I think that's the one true mistake Logitech made. When they took pre-release orders for the product, they created an obligation for themselves to keep those people apprised. Even though in most cases they didn't charge credit cards immediately, it is important to some people to have a reasonable idea when a charge will hit their card. I'm not a pre-order customer, but it seems pretty clear to me that Logitech hasn't done a very good job of keeping those people informed. Everything else is just a public relations issue. There is always a danger in having a "buzz" about a product that fails to meet an anticipated schedule. And, to be honest, Logitech created that anticipated schedule themselves when they "expected" release this December. It is just like poker. You think you have a pretty good hand and bet accordingly. And then sometimes you lose. So I think it is pretty honest appraisal to state that things haven't gone the way Logitech originally planned. My opinion is they complicated the situation when they procrastinated in publicly acknowledging the delay. That just hasn't been handled well. There's been a post or two in these forums from a Logitech employee stating it is now a February 2010 release but you still don't see any info on their main web page for the Touch and - I may be wrong - it still doesn't sound like they've officially notified the individual pre-order buyers. Yes, it is just a consumer product and it'll get here when it gets here, but I think it is safe to suggest this whole thing could have been handled better. Now that the soap opera "As The World Turns" is going off the air, this has certainly made an interesting replacement. ;-) -- mlsstl mlsstl's Profile: http://forums.slimdevices.com/member.php?userid=9598 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496179 Wrote: > It IS a matter of a business treating it's customers with the respect > that they deserve. Forget about me and my problems, get back on topic > and comment on the lack of an OFFICIAL release date for the Touch. If > you have no comments to make on THAT subject then say nothing. And you posting over and over about how unfair life is because you can not get the release date is helpful how. Life is not fair. WHY does Logitech have to give you an official release date? Should I demand movie companies tell me the release dates of movies in final production? Would you rather have a release date and forced deadline where a product ships that isn't ready? Or would you want a release date of "when we feel it is stable enough"? Seems to me that the -second- shows more respect to the customer, more of an attempt to meet the customers needs. If I worked for Logitech, I would tell you the release date of the touch is December 19th, 2230, although that may be pushed up if it was ready sooner. It would give the the date you think is meaningful, though for some reason I don't think you'd be satisified. -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496179 Wrote: > I give up !!! No one needs to have "first hand information" to reach the > conclusion that the Touch 'team', if it can be called a team, is > disfunctional - the fact is self evident. Please stop attacking me for > stating an obvious truth, IMHO, it is not me that this thread is about. > it is the delay in the launch of the Touch. Well, if you (like I) don't know what their objective is and don't know if they're on track or how the work progresses, then I don't know how you can determine whether they are dysfunctional or not. DaveKen;496179 Wrote: > Incidentally, if no one from Logitech has issued a launch date, then > there is no delay and this whole thread is pointless.No official launch date > that I'm aware of, so DaveKen;496179 Wrote: > Is the launch delayed or is it not, and why is it that no one from > Logitech can OFFICIALLY be arsed to confirm what the current position > is. Surely I, as a customer who has forwarded payment for a product, am > entitled to an answer to my enquiries about likely delivery date??I'd like to > turn things around, rather than complaining about the delay it seems like the actual fault may have been to make it available for pre-order. I do agree that those who have ordered and paid should be notified about any changes in deliver plans that occur after placing the order. -- alfista alfista's Profile: http://forums.slimdevices.com/member.php?userid=32396 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
alfista;496171 Wrote: > > Maybe you're right, unlike you I don't have that kind of first hand > information about the situation within Logitech. I give up !!! No one needs to have "first hand information" to reach the conclusion that the Touch 'team', if it can be called a team, is disfunctional - the fact is self evident. Please stop attacking me for stating an obvious truth, IMHO, it is not me that this thread is about. it is the delay in the launch of the Touch. Incidentally, if no one from Logitech has issued a launch date, then there is no delay and this whole thread is pointless. Is the launch delayed or is it not, and why is it that no one from Logitech can OFFICIALLY be arsed to confirm what the current position is. Surely I, as a customer who has forwarded payment for a product, am entitled to an answer to my enquiries about likely delivery date?? It is not a matter of life or death, my life will, hopefully proceed unaffected by if and when my Touch is delivered. It IS a matter of a business treating it's customers with the respect that they deserve. Forget about me and my problems, get back on topic and comment on the lack of an OFFICIAL release date for the Touch. If you have no comments to make on THAT subject then say nothing. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496129 Wrote: > ...otherwise the company can continue to do exactly what Logitech are > doing, namely hide behind the statement that they have not missed any > launch date because they've never officially issued one. Show me one place where a Logitech employee has said that. Maybe it's out there, but I haven't seen it. I know that I have pointed the lack of date-certain for the release. But that's not as an employee (because I don't work for them), but as a consumer who is used to reading between the lines and not betting my happiness on a music player that is "expected in December." -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496129 Wrote: > I have spent 50 years working in the manufacturing industry,in fairly > high level positions, picking up ideas on how they function on the way. > Basically, the management board devise the strategy, make someone > responsible for making it happen and allocate the resources (financial, > physical and personnel) to facilitate this. > The normal way this functions is that Developers get on with > developing, not with stopping developing to respond to forum questions > - no wonder everything is running later and later. The person > responsible for executing the strategy creates a team with the aim of > everything coming together at an agreed date. The Sales and Marketing > guys then do their bit with the aim of getting the market poised to > respond on the agreed date (possibly plus a contingency period). A thorough description of a development procedure under which there never would have been a Slim Device to begin with. DaveKen;496129 Wrote: > It's all about creating a team that works and what Logitech have created > for the Touch is a disfunctional 'team' and a complete shambles. Maybe you're right, unlike you I don't have that kind of first hand information about the situation within Logitech. -- alfista alfista's Profile: http://forums.slimdevices.com/member.php?userid=32396 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
AudioFrog;496135 Wrote: > People! The complaints here show just how materialistic and impatient > our society is. It's just a music player. Do you not have an MP3 player > or a CD player already? Is your life at a point where your biggest worry > is when you can get your Touch? Do you not have other hobbies or > interests? Do you think the Touch would be important to you if you lost > your job tomorrow or if a family member became sick? Grow up and get > your priorities straight. It's just a plastic box with a screen, nothing > magical. Hi AudioFrog, We're not discussing my problems here, several though there may be :-). If you want to do that, start another thread :-), and I'll do my best to contribute constructively - I may even benefit from it, who knows? Logitech have a problem with the release of the Touch, that is an undeniable fact, to try to pretend otherwise is crazy, so let's get back on topic. IMHO it's doing neither Logitech or their customer base any favours by ignoring the problem. In the absence of reliable OFFICIAL information the rumour mongers will flourish and none of the rumours will be helpful to either. The answer is simple: - Logitech should come out and come clean, OFFICIALLY, and announce a release date that customers can make a buying decision on, even if that is Christmas 2010 or 2011. The fact that they can't and/or won't suggests that events are controlling them rather than the other way round. Shambles I call it, shambles. Bah humbug!!! Disgruntled of Sheffield. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
People! The complaints here show just how materialistic and impatient our society is. It's just a music player. Do you not have an MP3 player or a CD player already? Is your life at a point where your biggest worry is when you can get your Touch? Do you not have other hobbies or interests? Do you think the Touch would be important to you if you lost your job tomorrow or if a family member became sick? Grow up and get your priorities straight. It's just a plastic box with a screen, nothing magical. -- AudioFrog AudioFrog's Profile: http://forums.slimdevices.com/member.php?userid=9568 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
mherger;496100 Wrote: > > > Get over it, lay back and enjoy the music. > > Michael That's exactly what I would like to do, if only I could get my Touch. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
erland;496041 Wrote: > Have you tried calling your retailer where you pre-ordered the product > ? > That would be the logical place for Logitech to make official > information available. This is just a community forum where some members > of the Logitech team happens to be moderators and members in. > > If you want a accurate date, you can't get a better one than from one > of the lead developers who really knows what's left to do. > > If you want an official date, you really need to contact the retailer > that let you pre-order the product. I suppose this would be some > Logitech sales person of some kind. This sales person would also be the > logical place to forward your complaints to, but I suppose you have > already done this ? Hi Erland, First, my order was placed DIRECTLY with Logitech - you should try contacting them as a customer and see what response you get - believe me it isn't a very enlightening experience. But that is missing the point - as a customer who has ordered a product and forwarded payment for it, is owed, at the very least, reliable information on it's delivery, and this information should be supplied automatically and not have to be begged for. I have spent 50 years working in the manufacturing industry,in fairly high level positions, picking up ideas on how they function on the way. Basically, the management board devise the strategy, make someone responsible for making it happen and allocate the resources (financial, physical and personnel) to facilitate this. The normal way this functions is that Developers get on with developing, not with stopping developing to respond to forum questions - no wonder everything is running later and later. The person responsible for executing the strategy creates a team with the aim of everything coming together at an agreed date. The Sales and Marketing guys then do their bit with the aim of getting the market poised to respond on the agreed date (possibly plus a contingency period). Apparently there is no problem with the hardware so the Production guys have done what they should. It's all about creating a team that works and what Logitech have created for the Touch is a disfunctional 'team' and a complete shambles. It is not the job of a developer, no matter how senior or 'in the know', to provide product release dates. That is the job of an official 'public face' of the company, otherwise the company can continue to do exactly what Logitech are doing, namely hide behind the statement that they have not missed any launch date because they've never officially issued one. The release of the Touch has been a complete and utter shambles and for anyone to try and protest otherwise is ridiculous, IMHO. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
aubuti;496043 Wrote: > If that's not enough for you, contact the place where you ordered the > Touch. Which some people did and received an April date from their reseller, with an option to cancel, because when they pre-ordered neither the customer nor the reseller were expecting an April release date. (which has been told to the reseller by someone from Logitech) -- verypsb 2x Duet, 1x Boom, 1x Classic verypsb's Profile: http://forums.slimdevices.com/member.php?userid=17295 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
> as much as I like andy for telling us dates. It shouldn't be his task That's a nice one... everybody's asking for information. If somebody is giving it, then it's either - bad information - wrong information - wrong person to give the information Get over it, lay back and enjoy the music. -- Michael ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
On 2009-12-15, at 6:31 PM, snarlydwarf wrote: > > kdf;496046 Wrote: >> >> Complaints will always be. If it's a non-leaked immediate release, >> recent >> buyers are livid that they weren't warned. If there is no talk of >> release, posters start complaining that the product line isn't active >> enough. If devs are spending their time posting, people complain code >> isn't moving fast enough, etc. In nearly all cases, there will be one >> or >> two who will take it to extreme hyperbole. > > If it comes out late, people complain that development/qa is too slow. > > If it comes out early, people complain that not enough development or > qa was done. > heh. I tend to think of it as "until it comes out..." and "when it comes out..." respectively :) -k ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
kdf;496046 Wrote: > > Complaints will always be. If it's a non-leaked immediate release, > recent > buyers are livid that they weren't warned. If there is no talk of > release, posters start complaining that the product line isn't active > enough. If devs are spending their time posting, people complain code > isn't moving fast enough, etc. In nearly all cases, there will be one > or > two who will take it to extreme hyperbole. If it comes out late, people complain that development/qa is too slow. If it comes out early, people complain that not enough development or qa was done. -- snarlydwarf snarlydwarf's Profile: http://forums.slimdevices.com/member.php?userid=1179 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
> kdf wrote: > Right, as if a VP of Marketing or some such title actually knows more > about when the software will be done than Andyg. I think things are in a pretty good state myself, but it is also clear that whatever has been specified as required by the management isn't there yet and that is a major reason for the delay. > The only way that the Marketing folks know that software is done is when > the QA/QC folks tell them that it is done now. And the QA/QC folks don't > make projections about the future. That matches my thinking. There are certainly more steps from finished code changes to the release than there used to be during more fly-by-night days of slimserver. Complaints will always be. If it's a non-leaked immediate release, recent buyers are livid that they weren't warned. If there is no talk of release, posters start complaining that the product line isn't active enough. If devs are spending their time posting, people complain code isn't moving fast enough, etc. In nearly all cases, there will be one or two who will take it to extreme hyperbole. As an interesting aside, I saw an article about the Boeing 787. You know, it's over two years late and I bet that one bit of info could be used as fodder for either side of the complaints (I'm kinda liking that they are taking their time making sure the wings actually stay attached :) -k ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496034 Wrote: > First aubuti, > I had no idea of the identity or position of kesey - as far as I knew > he was just another fragment of the information/misinformation supply > chain, > Second, if Logitech really have re-organised the unit working on SBs, > (I wouldn't know and don't really care 'cos it doesn't change anything > from a disappointed potential customers viewpoint), it is confirmation > that they recognise and accept that things weren't going well. Again, > from a disappointed potential customers viewpoint, the reorganisation > doesn't appear to have changed anything for the better, as far as I can > see. What does that fact itself tell you about Logitech upper > management? > Third, nothing of what you say alters the basic underlying problem: - > why won't someone from Logitech come forward and make some sort of > helpful statement - surely bad news is much better than no news at > all. The company, as represented by the shower in charge of this > shambles, is showing noithing but absolute content for the most > important part of their organisation, namely their customer base. > I can readily accept and understand that things don't always go to plan > - shit happens - but what I can't understand or accept is that > everyone is being left clutching at unofficial or semi official snippets > of so called information, the only benefit of which is that it allows > Logitech to keep claiming (see many other threads and posts here) that > they Logitech, have not let anybody down because they have never > officially announced a firm release date - they may be happy with that > defence but I (and I suspect many other people) certainly am not. > The whole situation is an utter shambles and continues to be made worse > by Logitech apologists trying to pretend otherwise, IMHO. > and with that, > Goodnight :-) First, kesey doesn't matter. He was quoting andyg, a Logitech employee. andyg's sig even says "Slim Devices Developer" or something like that. Second, I have no idea whether the shake up will make things better or worse. It certainly made things worse in the short-term to the extent that people in the trenches spent too much of their time getting re-organized instead of testing, coding, and re-testing. But even if the re-org was a stroke of management genius, it wasn't going to finish the software in one month's time. Third, someone did. See first point above. I agree that there should be something more official, especially emails to those who pre-ordered (see my earlier posts in this thread). But now you have a revised estimate about a release date, from a Logitech employee who knows what is going on. If that's not enough for you, contact the place where you ordered the Touch. -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;496034 Wrote: > > Third, nothing of what you say alters the basic underlying problem: - > why won't someone from Logitech come forward and make some sort of > helpful statement - surely bad news is much better than no news at > all. The company, as represented by the shower in charge of this > shambles, is showing noithing but absolute content for the most > important part of their organisation, namely their customer base. > I can readily accept and understand that things don't always go to plan > - shit happens - but what I can't understand or accept is that > everyone is being left clutching at unofficial or semi official snippets > of so called information, the only benefit of which is that it allows > Logitech to keep claiming (see many other threads and posts here) that > they Logitech, have not let anybody down because they have never > officially announced a firm release date - they may be happy with that > defence but I (and I suspect many other people) certainly am not. > The whole situation is an utter shambles and continues to be made worse > by Logitech apologists trying to pretend otherwise, IMHO. > and with that, > Goodnight :-) > Have you tried calling your retailer where you pre-ordered the product ? That would be the logical place for Logitech to make official information available. This is just a community forum where some members of the Logitech team happens to be moderators and members in. If you want a accurate date, you can't get a better one than from one of the lead developers who really knows what's left to do. If you want an official date, you really need to contact the retailer that let you pre-order the product. I suppose this would be some Logitech sales person of some kind. This sales person would also be the logical place to forward your complaints to, but I suppose you have already done this ? -- erland Erland Isaksson 'My homepage' (http://erland.isaksson.info) (Install my plugins through Extension Downloader) (Developer of 'TrackStat, SQLPlayList, DynamicPlayList, Custom Browse, Custom Scan, Custom Skip, Multi Library, Title Switcher and Database Query plugins' (http://wiki.erland.isaksson.info/index.php/Category:SlimServer)) erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
kdf wrote: > as with many cases, the complaint probably has more to do with the message > than who is delivering it. Blaming a person is an easier way of making it > seem like the message is something that could actually change in the hands > of a more important person. Right, as if a VP of Marketing or some such title actually knows more about when the software will be done than Andyg. The only way that the Marketing folks know that software is done is when the QA/QC folks tell them that it is done now. And the QA/QC folks don't make projections about the future. -- Pat Farrell http://www.pfarrell.com/ ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
> You want blood or something? as with many cases, the complaint probably has more to do with the message than who is delivering it. Blaming a person is an easier way of making it seem like the message is something that could actually change in the hands of a more important person. -k ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
bluegaspode;496033 Wrote: > come on aubuti. > > as much as I like andy for telling us dates. It shouldn't be his task > ! > > I think all people having preordered deserve a direct information, > shouldn't they ? > I mean - people ordering at other stores get faster information then > people having ordered directly with logitech ? > > Good management (and this also includes marketing) stands in front of > its developers and doesn't use them as cannon fodder Yes, I agree, and I've said as much before (see 'post #101 in this very same thread' (http://forums.slimdevices.com/showthread.php?p=494587#post494587)). If the objective is to get information about release dates, there's the information. If you want to discount it because andyg is a developer then go ahead, but he has a better idea of where things stand than some retailer in Amsterdam. On the other hand, if the objective is to whip Logitech for bungling this, then go ahead. -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen wrote: > Third, nothing of what you say alters the basic underlying problem: - > why won't someone from Logitech come forward and make some sort of > helpful statement - surely bad news is much better than no news at > all. I don't understand you guys. AndyG is "someone from Logitech", specifically from the Streaming Media Division of Logitech that makes, designs, and sells the SqueezeBoxen including the Touch. You want blood or something? You don't know that Andy works for Logitech and when he says "looks like Feb" it means Logitech is saying "Feb"? I know these forums have a lot of new folks lately, but please, get a clue. -- Pat Farrell http://www.pfarrell.com/ ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
First aubuti, I had no idea of the identity or position of kesey - as far as I knew he was just another fragment of the information/misinformation supply chain, Second, if Logitech really have re-organised the unit working on SBs, (I wouldn't know and don't really care 'cos it doesn't change anything from a disappointed potential customers viewpoint), it is confirmation that they recognise and accept that things weren't going well. Again, from a disappointed potential customers viewpoint, the reorganisation doesn't appear to have changed anything for the better, as far as I can see. What does that fact itself tell you about Logitech upper management? Third, nothing of what you say alters the basic underlying problem: - why won't someone from Logitech come forward and make some sort of helpful statement - surely bad news is much better than no news at all. The company, as represented by the shower in charge of this shambles, is showing noithing but absolute content for the most important part of their organisation, namely their customer base. I can readily accept and understand that things don't always go to plan - shit happens - but what I can't understand or accept is that everyone is being left clutching at unofficial or semi official snippets of so called information, the only benefit of which is that it allows Logitech to keep claiming (see many other threads and posts here) that they Logitech, have not let anybody down because they have never officially announced a firm release date - they may be happy with that defence but I (and I suspect many other people) certainly am not. The whole situation is an utter shambles and continues to be made worse by Logitech apologists trying to pretend otherwise, IMHO. and with that, Goodnight :-) -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
come on aubuti. as much as I like andy for telling us dates. It shouldn't be his task ! I think all people having preordered deserve a direct information, shouldn't they ? I mean - people ordering at other stores get faster information then people having ordered directly with logitech ? Good management (and this also includes marketing) stands in front of its developers and doesn't use them as cannon fodder -- bluegaspode 1x SB-Controller+Receiver (Duet), 1xSB-Boom. 1xSB-Radio Server (7.4.1) running on SheevaPlug (Ubuntu) with attached Western Digital MyBook Essential. Secondary 7.4 Server on Debianized Buffalo Linkstation LS-CHL. bluegaspode's Profile: http://forums.slimdevices.com/member.php?userid=31651 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
What exactly do you want? Here's a Logitech employee, one of the main SBT developers, saying February. Would you feel better if it were someone from marketing saying it? And andyg was careful to qualify his statement with "-_as_of_now_ Touch will not ship until sometime in February- [emphasis added]. They might not get the software finished by February, just like they didn't meet the earlier the targets. I'm sure Logitech doesn't want to get beaten up for being late _and_ having major bugs. It's too late to do anything about the former, but they are doing something about the latter. It takes time and they will release it when the software is ready. If you can't accept that level of uncertainty -- and I can see why some people can't -- then maybe you should look elsewhere. Btw, you may have read that a couple months ago Logitech completely reorganized the unit working on SBs. So something is being done about the situation, though we'll have to wait for the B-school case studies to see if it was the right things. -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Hi kesey, This is exactly what I was complaining about - which bit of leaked information/rumour/disinformation should we chose to believe. Somebody has got to crawl out of the long grass at Logitech and say something official that we can all rely on and look forward to with confidence. It leads me to the inevitable conclusion that nobody is really in charge and therefore nobody really knows what is going on - how else could such a situation be allowed to deteriorate to such a depth. And "No" I don't feel better and I won't until I get a Touch in my hand, or get fed up of being treated like an irrelevance by Logitech and give my money to someone more appreciative of the hand that feeds them. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
andyg;495829 Wrote: > Maybe we only said this in the beta tester forum, but yes, as of now > Touch will not ship until sometime in February. http://forums.slimdevices.com/newreply.php?do=newreply&p=495829 DaveKen, there you go. Logitech obviously want to wait until they have the software for the Touch as right as possible. While I'd be perfectly happy to take the Touch as is and play with it, I can see what they are about. I absolutely believe as you do that no other company since the dawn of history has got embroiled in a vapourware situation. In fact each and every Logitech manager should be taken out each morning before breakfast and horse-whipped with gusto. Do you feel better now? -- kesey kesey's Profile: http://forums.slimdevices.com/member.php?userid=10786 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
MrRalph;495869 Wrote: > I just received an order update from my Dutch shop wifimedia.eu that the > Touch is delayed until April (2010). If this turns out to be true someone(s) at Logitech should be fired. This must be the worst ever product launch in commercial history, IMHO, and will be used in management colleges as an example of how it should NOT be done for decades to come - what a shambles, made worse by no one at Logitech prepared to put their head above the barricade and say something official. It's as if no one at Logitech wants to be associated with such a farce and all are hoping that if they ignore it maybe someone else will get involved. With this total lack of leadership on the programme maybe it's no wonder that the launch date seems to be slipping two months every month. One wonders if it will ever get to market. When is Logitech going to announce some real information instead of the non-information that has been issued thus far. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
MrRalph;495869 Wrote: > I just received an order update from my Dutch shop wifimedia.eu that the > Touch is delayed until April (2010). In the order update they said they received this info from Logitech. -- verypsb 2x Duet, 1x Boom, 1x Classic verypsb's Profile: http://forums.slimdevices.com/member.php?userid=17295 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
I just received an order update from my Dutch shop wifimedia.eu that the Touch is delayed until April (2010). -- MrRalph MrRalph's Profile: http://forums.slimdevices.com/member.php?userid=22078 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
As I understand it if you are invoiced before VAT increases back to 17.5% then you pay the lower 15% rate. It is the invoice date that is important, not the payment date. -- elziko elziko's Profile: http://forums.slimdevices.com/member.php?userid=11835 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
dave77;495802 Wrote: > I wonder if those that pre-ordered in the UK will have to pay 17.5% VAT > now, invoice says 15% so hopefully not I guess if they haven't taken your money yet then you have not entered into a contract yet and the vatman will be after 17.5%. if that is true then hopefully Logitech will see sense for those with pre-orders and adjust the pre-VAT price or throw in some freebies. -- Kevint SB3, Boom, Radio Kevint's Profile: http://forums.slimdevices.com/member.php?userid=9646 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
I wonder if those that pre-ordered in the UK will have to pay 17.5% VAT now, invoice says 15% so hopefully not -- dave77 Boom - Classic - Controller - Touch (on order) dave77's Profile: http://forums.slimdevices.com/member.php?userid=26269 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
I think that I may have been the 1st to pre-order. I had been checking routinely and then suddenly there it was...available for pre- ordering and I ordered it immediately. Therefore, I might just be número uno! No way am I going to withdraw from that. -- Ikabob Ikabob's Profile: http://forums.slimdevices.com/member.php?userid=32088 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Ken;495583 Wrote: > The cancellation email turned up this afternoon!! > > > Ken Remember, no bitching when others start receiving their Touch and you have to wait in line again because you just have to have one. You have given up your spot at the head of the line! -- iPhone *iPhone* Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, VeraStarr 6.4SE 6-channel Amp, Vandersteen Speakers: Quatro Mains, VCC-5 Reference Center, four VSM-1 Signatures, Video: Runco RS 900 CineWide AutoScope 2.35:1 Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: Second Boom Bathroom: Squeezebox Radio Ford Thunderbird: Duet, Mac Mini Ford Expedition: SB Touch, USB drive iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
The cancellation email turned up this afternoon!! Ken -- Ken Ken's Profile: http://forums.slimdevices.com/member.php?userid=957 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
shevans;495443 Wrote: > I telephoned Logitech on the e-commerce number +44 (0)203 024 81 60, > received a incident number and told that I would then receive an email > to confirm the cancellation of my order. The e-mail did arrive but took > over a week! > > I had ordered mine with the 20% discount, but just could not be > bothered with tracking the order. I bought another SB3 (new old stock in > white) so happy for the moment. Thanks for that. Looks like I followed the correct process and am just being impatient about the email confirming the cancellation. Ken -- Ken Ken's Profile: http://forums.slimdevices.com/member.php?userid=957 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Hmm the Swedish logitech does not communicate either ? I got a suggestion , send me the hardware now and I'll enroll in the beta testing . I would gladly enjoy one of those large lindt chocolate boxes as compensation ;) Seriously , it shares software with the controller so it can not even in it's beta stage be more broken than the controller already is ? I'm already conditioned to this level of malfunctionness ;) I already have server so the not complete "tiny SC" would not bother me -- Mnyb Main hifi: SB3 (soon to replaced by a Touch :) It is on preorder) Bedroom/Office: Boom Kitchen: Receiver (soon to be replaced by my SB3 and the SBRto be stuffed in a box in the attic ) I use a Controller various ir-remotes and a Eee-PC with squeezeplay to controll this Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Ken;495371 Wrote: > Shevans, > > How did you cancel your order? I have grown tired of waiting and along > with other issues with my system decided to cancel. 2 phone calls to the > European E-Commerce section have left the order apparently still being > processed. Whilst the people I talk to attempt to be helpful I am not > entirely convinced that English is their first language which is > hampering communication. > > I suppose if I fail to cancel the order at least with a 20% discount it > should be easy to sell on at no loss, but I'd rather avoid this hassle. > > This re-inforces to me that customer service outside of the US is not > all it should be with squeezebox products. > > Ken I telephoned Logitech on the e-commerce number +44 (0)203 024 81 60, received a incident number and told that I would then receive an email to confirm the cancellation of my order. The e-mail did arrive but took over a week! I had ordered mine with the 20% discount, but just could not be bothered with tracking the order. I bought another SB3 (new old stock in white) so happy for the moment. -- shevans SB 3, NVA P90sa passive pre-amp, NVA A40 monoblock's, Fostex FE206E based big purple people eaters! shevans's Profile: http://forums.slimdevices.com/member.php?userid=32505 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Shevans, How did you cancel your order? I have grown tired of waiting and along with other issues with my system decided to cancel. 2 phone calls to the European E-Commerce section have left the order apparently still being processed. Whilst the people I talk to attempt to be helpful I am not entirely convinced that English is their first language which is hampering communication. I suppose if I fail to cancel the order at least with a 20% discount it should be easy to sell on at no loss, but I'd rather avoid this hassle. This re-inforces to me that customer service outside of the US is not all it should be with squeezebox products. Ken -- Ken Ken's Profile: http://forums.slimdevices.com/member.php?userid=957 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Yes, I definitely agree that buying Squeezes does become habit- forming. My home is becoming totally surrounded with beautiful music. There are more Squeezes to come and I can eventually imagine me having the compelling need to put one in the crawl-space. Of course that will be when the wife sets up my bed in that space. But, then again, I just might be happy there... Just me and my main Squeeze. -- Ikabob Ikabob's Profile: http://forums.slimdevices.com/member.php?userid=32088 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Tripmaster, while awaiting the Touch, you could consider buying a Squeezebox Classic. Amazon Germany appear to have the best price at the moment: EUR 129.97 http://www.amazon.de/gp/product/B000LWGPQ0/ref=s9_simz_gw_s0_p23_i1?pf_rd_m=A3JWKAKR8XB7XF&pf_rd_s=center-2&pf_rd_r=1B45GMVRRMDDTHP6QKK4&pf_rd_t=101&pf_rd_p=463375173&pf_rd_i=301128 The interesting thing about the Squeezebox family is that once you start using one, esp. the Classic and hopefully in due turn the Touch, you get hungry for another. I bought a Boom a couple of weeks are from Amazon.co.uk for £149.95. That is in the Kitchen, while the Squeezebox is in my home cinema/music room (former kids playroom). I tend to listen to music via the Squeezebox more than to watch movies,, concerts etc. P.S. The Squeezebox Classic at that price is well worth the investment. -- kesey kesey's Profile: http://forums.slimdevices.com/member.php?userid=10786 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Tripmaster;494565 Wrote: > That's not not my point, this kind of information should be > automatically sent to those who have pre-ordered. Its just a simple case > of managing the customers expectation. I agree that a simple email acknowledging delays should have been sent to people who pre-ordered. Like Tripmaster says, it's just basic customer relations. Just leaving them hanging out there with zero communication is poor form. -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Tripmaster;494565 Wrote: > Number 4 :) > > - > > That's not not my point, this kind of information should be > automatically sent to those who have pre-ordered. Its just a simple case > of managing the customers expectation. I agree that would be nice, but at the same time what impression is made if one keeps getting Email after Email and no unit. "Hi, we hope to ship last week of November" "Hi, looks like we will ship first week of December" "Hello, looks like we will ship Christmas week" "Thanks for waiting, we plan to ship second week of January" And on and on, at some point the Emails then become pointless and more of salt being rubbed in an open wound. A single Email to all pre-orders of, "Hey, we have run into a delay and want the Touch to be all you except it to be and it will ship as soon as the firmware/software is consumer ready" I agree might have been nice. I feel you guys pain. I want to order a bunch of the Touch myself because I know what it can do and how it is going to be a main part of a whole house audio system. -- iPhone *iPhone* Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, VeraStarr 6.4SE 6-channel Amp, Vandersteen Speakers: Quatro Mains, VCC-5 Reference Center, four VSM-1 Signatures, Video: Runco RS 900 CineWide AutoScope 2.35:1 Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: Second Boom Bathroom: Squeezebox Radio Ford Thunderbird: Duet, Mac Mini Ford Expedition: SB Touch, USB drive iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Number 4 :) - That's not not my point, this kind of information should be automatically sent to those who have pre-ordered. It just a simple case of managing the customers expectation. -- Tripmaster Tripmaster's Profile: http://forums.slimdevices.com/member.php?userid=33519 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Tripmaster;494560 Wrote: > > Why was this not sent to me? Pick your favourite reason: 1: 42 2: It was only sent to Irish contributors to Engadget 3: Only sent to friends of Ali G. -- kesey kesey's Profile: http://forums.slimdevices.com/member.php?userid=10786 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
"Statement from Logitech Public Relations: Due to an unexpected product delay, this product will not be available (for review or sale) until February 2010. I apologize for any inconvenience this delay may have caused you." Why was this not sent to me? -- Tripmaster Tripmaster's Profile: http://forums.slimdevices.com/member.php?userid=33519 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
iPhone;494550 Wrote: > In a way they already have, it will ship when the Firmware and > Serverware are finished. There are ways to estimate this, but its > software, so all bets are off on picking or setting an exact date until > said software is very very close to being where they want it. > > As a Beta Tester, trust me when I say the wait will be well worth the > released product. Hi iPhone I hope its worth the wait. The information on this forum only goes so far, and it relies on those who have pre-ordered to check this forum regularly. There are bound to be customers who don't view the forum and are wondering what's going on. Logitech have email addresses of those who have pre-ordered and surely it would make sense to send an official update once or twice a month. It just comes down to good customer relations, it certainly doesn't cost anything. Best wishes Richard :) -- Tripmaster Tripmaster's Profile: http://forums.slimdevices.com/member.php?userid=33519 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
http://www.engadget.com/2009/12/10/squeezebox-touch-delayed-until-february-bah-humbug/ Engadget comment: "Despite being proudly introduced to the world in early September, it seems as if Logitech's Squeezebox Touch is still fighting the good fight on its way to mass production. Originally, the device was slated to go on sale this month in order to get wrapped and tucked beneath a-many Christmas tree, but now we've heard directly from the company that it won't be shipping out until February 2010." "Statement from Logitech Public Relations: Due to an unexpected product delay, this product will not be available (for review or sale) until February 2010. I apologize for any inconvenience this delay may have caused you." That is on Engadget "dated by Darren Murph Dec 10th 2009 at 12:52PM" -- kesey kesey's Profile: http://forums.slimdevices.com/member.php?userid=10786 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Tripmaster;494521 Wrote: > I ordered mine from Logitech in October and I haven't been told > anything. It would be nice to have an update every once in a while... > > I wish Logitech would set the record straight and put a stop to all > this speculation. In a way they already have, it will ship when the Firmware and Serverware are finished. There are ways to estimate this, but its software, so all bets are off on picking or setting an exact date until said software is very very close to being where they want it. As a Beta Tester, trust me when I say the wait will be well worth the released product. -- iPhone *iPhone* Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, VeraStarr 6.4SE 6-channel Amp, Vandersteen Speakers: Quatro Mains, VCC-5 Reference Center, four VSM-1 Signatures, Video: Runco RS 900 CineWide AutoScope 2.35:1 Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: Second Boom Bathroom: Squeezebox Radio Ford Thunderbird: Duet, Mac Mini Ford Expedition: SB Touch, USB drive iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
I ordered mine from Logitech in October and I haven't been told anything. It would be nice to have an update every once in a while... I wish Logitech would set the record straight and put a stop to all this speculation. -- Tripmaster Tripmaster's Profile: http://forums.slimdevices.com/member.php?userid=33519 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Ikabob;494511 Wrote: > I was notified by email from Logitech that mine would be ready on > January 15, 2010. When was that and where? UK? -- dave77 Boom - Classic - Controller - Touch (on order) dave77's Profile: http://forums.slimdevices.com/member.php?userid=26269 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
I was notified by email from Logitech that mine would be ready on January 15, 2010. I have not been informed of any change to this by Logitech. I don't think I can wait any longer. -- Ikabob Ikabob's Profile: http://forums.slimdevices.com/member.php?userid=32088 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
dpmark;494272 Wrote: > Engadget is reporting that Logitech now says February 2010 for > availability. > > http://www.engadget.com/2009/12/10/squeezebox-touch-delayed-until-february-bah-humbug/ Cheers, not too long to wait :) There's sales dept (UK) is poor though, they should tell us that have pre-ordered via email at least -- dave77 Boom - Classic - Controller - Touch (on order) dave77's Profile: http://forums.slimdevices.com/member.php?userid=26269 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Engadget is reporting that Logitech now says February 2010 for availability. http://www.engadget.com/2009/12/10/squeezebox-touch-delayed-until-february-bah-humbug/ -- dpmark dpmark's Profile: http://forums.slimdevices.com/member.php?userid=34881 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
That's too bad. I would have pre-ordered if given a decent incentive to do so. -- jeffstake jeffstake's Profile: http://forums.slimdevices.com/member.php?userid=32260 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
jeffstake;494131 Wrote: > What do I do to get the 20% pre-order discount? What is the price after > discount? > thanks! 'Fraid it'a bit bit late now I fear. There was a link on Logitech's Touch web page briefly but it wasn't there long. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
jeffstake;494131 Wrote: > What do I do to get the 20% pre-order discount? What is the price after > discount? > thanks! It was a general logitech discount code that expired october 31. -- Muele BR Mogens 1 Radio, 2 Controllers, 2 Receivers, 1 Squeezeplay. Running off old 800 mhz IBM T21 Thinkpad. Muele's Profile: http://forums.slimdevices.com/member.php?userid=21310 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;488447 Wrote: > Hi aubuti, > No, I can assure you of the following FACTS: - > 1) my order was placed DIRECT with Logitech to take advantage of the > 20% pre-order discount, > 2) my debit card was debited within 24 hours, but 24 hours later the > sum was credited back into the account. > I also believe that at least one other person has posted here saying > that the same thing happened to them. What do I do to get the 20% pre-order discount? What is the price after discount? thanks! -- jeffstake jeffstake's Profile: http://forums.slimdevices.com/member.php?userid=32260 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
On wifimedia.eu the release date has been changed from November/December to late December/early 2010. They are often right ( as proven in the past). I'm afraid the Touch won't be the Christmas present under the tree for a lot of us ;-( -- SilverRS8 Author of -'AlbumCatalogCreator' (http://acc.vanholt.nl)- for SqueezeCenter '_' (http://www.badkamerpech.nl) SlimServer. 2xSB3, 1xDuet, 1xiPhone iPeng, Ubuntu NAS + SC, Denon PMA-1500AE + DacMagic + Monitor Audio Silver RS8 = :-) SilverRS8's Profile: http://forums.slimdevices.com/member.php?userid=12818 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;488743 Wrote: > Hi local bin, > Please keep us posted with any response from them - I'm sure you > would anyway. I sincerely hope that this is an indication that release > is imminent rather than the more likely (IMHO) indication that Logitech > really are totally disorganised. It appears that the payment was a correction for my previous order of the squeezebox radio, so the payment was correct when it was explained to me. No payment has been taken for the touch and indeed the helpful support person explained that their was a delay on the touch and general release was due Feb 2010. I was told though that as I pre ordered I would receive the touch in Dec/Jan prior to the general release. There was no guarantee and I got the general feeling that it wouldn't be here for my Christmas stocking! but heres to hoping! :) Regards -- local.bin local.bin's Profile: http://forums.slimdevices.com/member.php?userid=22053 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
local.bin;488737 Wrote: > I am just about to call Logitech as they have indeed taken payment for > my pre order touch. > > Granted it is not for the right amount, but payment has been taken. > > Regards Hi local bin, Please keep us posted with any response from them - I'm sure you would anyway. I sincerely hope that this is an indication that release is imminent rather than the more likely (IMHO) indication that Logitech really are totally disorganised. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
I am just about to call Logitech as they have indeed taken payment for my pre order touch. Granted it is not for the right amount, but payment has been taken. Regards -- local.bin local.bin's Profile: http://forums.slimdevices.com/member.php?userid=22053 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
aubuti;488517 Wrote: > Maybe you're thinking of the other day when one of the other SB Touch > beta testers mentioned on these forums that there had been talk of > releasing the SBT as early as May 2009. Hi, Thanks for that - I think that may have been what I was thinking about. My first thought on this was to suggest that the first 'release' date was (very) early in the year but drew back from that because it seemed so unlikely in the current circumstances. Cheers. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;488472 Wrote: > Sorry, I'm new to forum posting also and I forgot that upper case is the > equivalent of shouting - I looked for 'bold' text and couldn't find it > - apologies. no problem, no foul DaveKen;488472 Wrote: > If that is the case, (and I ain't doubting you), I stand corrected but I > am sure that I have seen it written somewhere that the originally > announced release date was much earlier - maybe I am confusing the > statement made in September with a September release date. Maybe you're thinking of the other day when one of the other SB Touch beta testers mentioned on these forums that there had been talk of releasing the SBT as early as May 2009. But that was never a public statement, and Logitech never admitted to the existence of the SB Touch until early September, despite lots of leaks in the online press, and the famous case of a reseller who sold a unit long before he should have. -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
aubuti Wrote: > Thanks for clarifying with facts about the debiting and near-instant > refund (but no need to shout). Sorry, I'm new to forum posting also and I forgot that upper case is the equivalent of shouting - I looked for 'bold' text and couldn't find it - apologies. aubuti Wrote: > As for the announced release date (your reply to dave77), the only > announcement that Logitech ever made was in September at the consumer > electronics show in Berlin (I forget the name), when they said "[I]The > Logitech Squeezebox Touch Wi-Fi music player is expected to be available > in the U.S. and Europe beginning in December. If that is the case, (and I ain't doubting you), I stand corrected but I am sure that I have seen it written somewhere that the originally announced release date was much earlier - maybe I am confusing the statement made in September with a September release date. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;488447 Wrote: > Hi aubuti, > No, I can assure you of the following FACTS: - > 1) my order was placed DIRECT with Logitech to take advantage of the > 20% pre-order discount, > 2) my debit card was debited within 24 hours, but 24 hours later the > sum was credited back into the account. > I also believe that at least one other person has posted here saying > that the same thing happened to them. Thanks for clarifying with facts about the debiting and near-instant refund (but no need to shout). As for the announced release date (your reply to dave77), the only announcement that Logitech ever made was in September at the consumer electronics show in Berlin (I forget the name), when they said "-The Logitech Squeezebox Touch Wi-Fi music player is expected to be available in the U.S. and Europe beginning in December-" (see: http://ir.logitech.com/releasedetail.cfm?ReleaseID=406806) -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
aubuti;488442 Wrote: > Likewise, I could be mistaken, but I don't believe Logitech has charged > any credit cards for the pre-orders either. As well as separating out > the techs from the marketing folks, it's also a good idea to distinguish > Logitech from the resellers. Hi aubuti, No, I can assure you of the following FACTS: - 1) my order was placed DIRECT with Logitech to take advantage of the 20% pre-order discount, 2) my debit card was debited within 24 hours, but 24 hours later the sum was credited back into the account. I also believe that at least one other person has posted here saying that the same thing happened to them. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
dave77;488423 Wrote: > I don't think Logitech has made any announcement about putting back the > release date since it's original press statement saying December and the > cancellation was Amazon, not Logitech. Hi Dave, I've only recently got involved interested in the Touch but I thought that Logitech had previously announced a release date for MUCH earlier in the year but if this is incorrect I'll apologise and withdraw the remark. However, if that's the only non-fact in my statement it doesn't really change much does it? If there is any one person with responsibility for Marketing the Touch (rather than a collection of uncoordinated individuals), it would be nice to hear what he has to say - I still say it's a debacle!! -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
dave77;488423 Wrote: > I don't think Logitech has made any announcement about putting back the > release date since it's original press statement saying December and the > cancellation was Amazon, not Logitech. Likewise, I could be mistaken, but I don't believe Logitech has charged any credit cards for the pre-orders either. As well as separating out the techs from the marketing folks, it's also a good idea to distinguish Logitech from the resellers. -- aubuti aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;488416 Wrote: > but the ongoing backwards revisions of the release date, then the > soliciting of pre-orders, (normally taken as an indication that release > is imminent and KNOWN), then the acknowledgement of these pre-orders and > in some cases the taking of payment and it's subsequent refunding, and > now these apparent order cancellations - what a debacle !!! I don't think Logitech has made any announcement about putting back the release date since it's original press statement saying December and the cancellation was Amazon, not Logitech. -- dave77 Boom - Classic - Controller - Touch (on order) dave77's Profile: http://forums.slimdevices.com/member.php?userid=26269 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
kesey;488400 Wrote: > DaveKen, while we'd all like a bit of clarity on the situation regarding > the Touch release, let's not overstate the case. > > Many of us have Squeezeboxes, Transporters, Duets, Booms etc with which > we are more than happy. In a perfect world, we'd be able to buy > everything when we want it. The Logitech/Slim team have hard work going > on trying to maintain compatibility with legacy machines and the newer > stuff. While I would be more than happy to take a Touch as is, and play > along while its evolution occurs, many potential owners would have major > hissy fits if they were supplied with equipment which hiccuped now and > then. Hi Kesey I still don't think I've overstated ANYTHING, sorry. I agree with pretty much everything in the second paragraph above but that doesn't change the facts of the situation. I spent the last 35 years of my working life largely involved in Sales and Marketing and in all that time I've never seen a new product launch so badly handled. Letting it out early was bad enough (all right, not all their fault but surely some blame can be laid at their door), but the ongoing backwards revisions of the release date, then the soliciting of pre-orders, (normally taken as an indication that release is imminent and KNOWN), then the acknowledgement of these pre-orders and in some cases the taking of payment and it's subsequent refunding, and now these apparent order cancellations - what a debacle !!! I exclude the Technical guys from this criticism (unless of course they were consulted about the launch date announcement, as would normally be the case in any organisation), but even they appear to be operating in an uncoordinated manner. It may well turn out to be a wonderful product but when are we ever going to know when we shall see one - surely not too much to ask of any new product. All IMHO of course - anybody else agree? DaveKen. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
DaveKen;488375 Wrote: > > What a shambles - thank God the Technical side seems to be a little > better at their job than the Sales side, even if they appear to be no > better organised, IMHO. DaveKen, while we'd all like a bit of clarity on the situation regarding the Touch release, let's not overstate the case. Many of us have Squeezeboxes, Transporters, Duets, Booms etc with which we are more than happy. In a perfect world, we'd be able to buy everything when we want it. The Logitech/Slim team have hard work going on trying to maintain compatibility with legacy machines and the newer stuff. While I would be more than happy to take a Touch as is, and play along while its evolution occurs, many potential owners would have major hissy fits if they were supplied with equipment which hiccuped now and than. -- kesey kesey's Profile: http://forums.slimdevices.com/member.php?userid=10786 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
OK, I voted with my wallet and cancelled my Touch order, I'll review it again at some point next year -- shevans SB 3, NVA P90sa passive pre-amp, NVA A40 monoblock's, Fostex FE206E based big purple people eaters! shevans's Profile: http://forums.slimdevices.com/member.php?userid=32505 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
themrock;488348 Wrote: > > Yesterday i got a message from Amazon (Germany) that my Touch will be > delivered to me between 10 and 20 December. > Unfortunately today i got a message that the touch cant get delivered > and that my order is cancelled I posted some time ago that Logitech Sales & Marketing had not covered themselves in glory with the way they had managed (or rather, not managed) the launch of the touch, and I got a gentle ear-bashing. Does anyone want to disagree now, in the light of the above quote? What a shambles - thank God the Technical side seems to be a little better at their job than the Sales side, even if they appear to be no better organised, IMHO. -- DaveKen DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
themrock;486704 Wrote: > Yesterday i got a message from Amazon (Germany) that my Touch will be > delivered to me between 10 and 20 December. Unfortunately today i got a message that the touch cant get delivered and that my order is canceld -- themrock themrock's Profile: http://forums.slimdevices.com/member.php?userid=20824 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Ken;487779 Wrote: > My order from logitech has clearly moved on, at least administratively > (is that a word?) in that the option to cancel is no longer available > and I can now view my invoice. But there are no dates on the invoice. > > All very tantalising. > > Ken The bad news I'm afraid is that I'm also in the UK and never had an option to cancel and have since the 21st October been able to view my invoice! I'm still hopeful... -- shevans SB 3, NVA P90sa passive pre-amp, NVA A40 monoblock's, Fostex FE206E based big purple people eaters! shevans's Profile: http://forums.slimdevices.com/member.php?userid=32505 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
My order from logitech has clearly moved on, at least administratively (is that a word?) in that the option to cancel is no longer available and I can now view my invoice. But there are no dates on the invoice. All very tantalising. Ken -- Ken Ken's Profile: http://forums.slimdevices.com/member.php?userid=957 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
dave77;487417 Wrote: > Excellent, not heard anything myself but hopefully UK should be the same > :) My fingers and toes are crossed! :) -- Tripmaster Tripmaster's Profile: http://forums.slimdevices.com/member.php?userid=33519 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
themrock;486704 Wrote: > Yesterday i got a message from Amazon (Germany) that my Touch will be > delivered to me between 10 and 20 December. Excellent, not heard anything myself but hopefully UK should be the same :) -- dave77 Boom - Classic - Controller - Touch (on order) dave77's Profile: http://forums.slimdevices.com/member.php?userid=26269 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
> "Instant gratification takes too long." After I read through post after post of whining and assertions of entitlements, your title made my day. Thanks. Bill -- Listener Listener's Profile: http://forums.slimdevices.com/member.php?userid=2508 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
Yesterday i got a message from Amazon (Germany) that my Touch will be delivered to me between 10 and 20 December. -- themrock themrock's Profile: http://forums.slimdevices.com/member.php?userid=20824 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Has the Touch release date been delayed?
amcluesent;485578 Wrote: > Is the "Grandad" market segment so attractive? Well, judging by this excellent thread it is just about the right segment to go for. That is not "grandad", but anyone who were listening to music when Freddy was still alive. http://forums.slimdevices.com/showthread.php?t=60808 -- Muele BR Mogens 2 Controllers, 2 Receivers, 1 Squeezeplay. Running off old 800 mhz IBM T21 Thinkpad. Muele's Profile: http://forums.slimdevices.com/member.php?userid=21310 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
