RE: Sirius XM support is less than helpful
Then vote with your wallet and cancel your subscription. It is in my opinion not up to Apple to police accessibility or force companies to follow accessibility guidelines. If Sirius XM doesn’t care about visually impaired users then it should be their loss. I remember when I first started using Sonos and the app was really terrible. Then I started lobbying them for accessibility and a few others joined me, Neil Barnfather from the UK was very involved, and next thing Sonos started making changes and the app became better and better. Now it’s been perfectly accessible for well over 10 years and update after update accessibility remains good. From: viphone@googlegroups.com On Behalf Of Mary Otten Sent: Thursday, December 14, 2023 8:54 PM To: viphone@googlegroups.com Subject: Re: Sirius XM support is less than helpful You know, well I suppose this is totally not realistic, I do wish Apple would put pressure on companies like SiriusXM, which had a really crappy app that sort of got better overtime until now. This is an audio centric app. They have to know that blind people use audio centric apps. It be nice if Apple would require audio centric apps to have all of their stuff labeled accessibly? I know it will never happen. But it should. I’m not asking for every app in the App Store to be fully accessible. But something like SiriusXM with a clearly audio centered thing, that should be made to be fully accessible to voiceover in order to get onto the App Store . I’m sorry, but this is crap! Sent from my iPhone On Dec 14, 2023, at 4:28 PM, Richard Turner wrote: When I called Sirius XM earlier today about the ton of unlabeled buttons, the person put me on hold to check. When she came back she said they removed all the labels for everyone. I just had my wife look at the screen. The buttons are clearly labeled for sighted folks. With StarplayrX broken, I will use the search feature to find what I want in Sirius until I decide it is no longer worth it. If anyone else wants to call them, their number is: (800) 689-6881 Richard, USA “Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.” -- Cedrick Bridgeforth My web site: https://www.turner42.com/ -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/BA5C9A4A-8643-4E98-8F22-99DFD9BFD6F6%40comcast.net<https://groups.google.com/d/msgid/viphone/BA5C9A4A-8643-4E98-8F22-99DFD9BFD6F6%40comcast.net?utm_medium=email&utm_source=footer>. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/764FF902-476D-4DE8-B129-2BEDC1F69975%40gmail.com<https://groups.google.com/d/msgid/viphone/764FF902-476D-4DE8-B129-2BEDC1F69975%40gmail.com?utm_medium=email&utm_source=footer>. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach
Re: Sirius XM support is less than helpful
You know, well I suppose this is totally not realistic, I do wish Apple would put pressure on companies like SiriusXM, which had a really crappy app that sort of got better overtime until now. This is an audio centric app. They have to know that blind people use audio centric apps. It be nice if Apple would require audio centric apps to have all of their stuff labeled accessibly? I know it will never happen. But it should. I’m not asking for every app in the App Store to be fully accessible. But something like SiriusXM with a clearly audio centered thing, that should be made to be fully accessible to voiceover in order to get onto the App Store . I’m sorry, but this is crap! Sent from my iPhoneOn Dec 14, 2023, at 4:28 PM, Richard Turner wrote:When I called Sirius XM earlier today about the ton of unlabeled buttons, the person put me on hold to check. When she came back she said they removed all the labels for everyone. I just had my wife look at the screen. The buttons are clearly labeled for sighted folks. With StarplayrX broken, I will use the search feature to find what I want in Sirius until I decide it is no longer worth it. If anyone else wants to call them, their number is: (800) 689-6881Richard, USA“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”-- Cedrick Bridgeforth My web site: https://www.turner42.com/ -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/BA5C9A4A-8643-4E98-8F22-99DFD9BFD6F6%40comcast.net. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/764FF902-476D-4DE8-B129-2BEDC1F69975%40gmail.com.
RE: Sirius XM support is less than helpful
SiriusXM listener care is a joke. From: viphone@googlegroups.com On Behalf Of Mary Otten Sent: Thursday, December 14, 2023 8:16 PM To: viphone@googlegroups.com Subject: Re: Sirius XM support is less than helpful I am not surprised, richard. I have found that the SiriusXM Customer Service “is not. They’re awful. At least they have been. I have had many discussions with them over the years. And mostly they were a pain in the backside. I hope they fix the damned app. Sent from my iPhone On Dec 14, 2023, at 4:28 PM, Richard Turner mailto:richardr_tur...@comcast.net> > wrote: When I called Sirius XM earlier today about the ton of unlabeled buttons, the person put me on hold to check. When she came back she said they removed all the labels for everyone. I just had my wife look at the screen. The buttons are clearly labeled for sighted folks. With StarplayrX broken, I will use the search feature to find what I want in Sirius until I decide it is no longer worth it. If anyone else wants to call them, their number is: (800) 689-6881 Richard, USA “Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.” -- Cedrick Bridgeforth My web site: https://www.turner42.com/ -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/BA5C9A4A-8643-4E98-8F22-99DFD9BFD6F6%40comcast.net <https://groups.google.com/d/msgid/viphone/BA5C9A4A-8643-4E98-8F22-99DFD9BFD6F6%40comcast.net?utm_medium=email&utm_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/E7D1B74A-DAB2-46FD-A333-05C82F2A8D36%40gmail.com <https://groups.google.com/d/msgid/viphone/E7D1B74A-DAB2-46FD-A333-05C82F2A8D36%40gmail.com?utm_medium=email&utm_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/02f501da2ef4%246a6bf990%243f43ecb0%24%40gmail.com.
Re: Sirius XM support is less than helpful
I am not surprised, richard. I have found that the SiriusXM Customer Service “is not. They’re awful. At least they have been. I have had many discussions with them over the years. And mostly they were a pain in the backside. I hope they fix the damned app.Sent from my iPhoneOn Dec 14, 2023, at 4:28 PM, Richard Turner wrote:When I called Sirius XM earlier today about the ton of unlabeled buttons, the person put me on hold to check. When she came back she said they removed all the labels for everyone. I just had my wife look at the screen. The buttons are clearly labeled for sighted folks. With StarplayrX broken, I will use the search feature to find what I want in Sirius until I decide it is no longer worth it. If anyone else wants to call them, their number is: (800) 689-6881Richard, USA“Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.”-- Cedrick Bridgeforth My web site: https://www.turner42.com/ -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/BA5C9A4A-8643-4E98-8F22-99DFD9BFD6F6%40comcast.net. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/E7D1B74A-DAB2-46FD-A333-05C82F2A8D36%40gmail.com.
