Hello! When I converted from free to premium, I had the same issue. I have a
PayPal account, so I set up the payment through PayPal. The Spotify web site
has always been a bit challenging but workable. It just takes working around
things if you can.
Sent from my iPhone
Liz Ulrich and leader Dog hope
HTTP://WWW.FACEBOOK.COM/ELIZABETH.ULRICH.1
> On Apr 5, 2018, at 7:58 AM, Sandra E. Finley wrote:
>
> I am trying to convert a spotify account from free to premium. I tried on my
> iPhone 7 with updated software and I cannot get the picker items for month
> and year on the credit card to work. I got them to work on my Mac but I
> eventually got a message that the payment failed — this occurred with both a
> credit and debit cards. And I have used the same cards for other things on
> the same day and they worked. I have seen some questions about this very
> problem on the Spotify help page but I don’t see a clear explanation. Has
> anyone experienced this and do you have a solution? Thanks.
>
> Sandy Finley
>
> Sent from my iPhone
>
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