OK. Thought I would chime in here.
I've seen this before, and it is related to how you have designed your
Crystal Report.
With Crystal Report Designer open and your editing your Crystal report, go
to Database->Set Datasource Location
Under the Properties of the ARSystem ODBC Data Source, ensur
No. I am not using ARAdmin user. I am using Remedy user (User defined in
CTM:People and User form).
Thanks,
Wirasat Siddiqi
Desk Phone: 202-502-3204
Cell: 202-368-7190
Email: wirasat_sidd...@ao.uscourts.gov
From: "Gray, Danny T Mr CTR USA"
To: arslist@ARSLIST.ORG
Date: 06/26/2012 03
Listers;
We've created a custom char field in the CHG:Infrastructure Change form.
Permissions are correct for usage, read/write, and visibility. When creating
or editing a Web report from the AR System Report Console (Report Designer)
the new field is not visible or selectable.
Is there a form co
I have never had the opportunity to experience an 'incidental' upgrade.
Every one seems major. Although I've rarely upgraded as often as many of
you do, just from a patch level to next patch level.
I'd like to see the versions coordinated with the year so it's easily
identifiable what year the ve
You don't happen to know if there is an SP3 in the works for Atrium Core,
ITSM, and RKM 7.6.04, do you? All of my apps are stuck at 7.6.04 SP1 since the
ITSM SP2 installer was dead on arrival. My server and other ARS components have
been on 7.6.04 SP3 for months now.
Christopher Strauss, Ph.D
We are using SQL 2012 with 7.6.04 without issue.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G
Sent: Tuesday, June 26, 2012 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Install ITSM 7.6.04 with SQL 2012?
**
Hello,
I am planning o
Hello,
I am planning on installing ITSM 7.6.04 using VMWare/Windows/MSSQL. Since SQL
2012 is fairly new I wanted to check if there are any known problems with this
version of the database. Do you recommend going with SQL 2012 or 2008 R2?
Thanks for your suggestions.
Ken Leihkauff
North Am
SLA's with clients are based on minor / major release levels - more time to
upgrade to major releases from GA. When BMC changes it from 7.6.03 to 7.6.04
the client 9at least mine) wants to know why it's going to take so much effort
to upgrade when the version number reflects only an 'incidental
UNCLASSIFIED
When you say you're using the "AR System user name and password ", it almost
sounds line you're using the "aradmin" user? Which will not work.
The login you should be using is a Remedy user (ie, a user defined in the
"User" table).
On 06/26/12, Shafqat Ayaz wrote:
> **
>
>
>
Seems to be an issue with how you have set up your dynamic parameter. If you
cannot run it from Crystal, then I would check that. At the very least you
should be able to run it from Crystal. What parameter are you using and how?
Shafqat Ayaz
>
> From: Wira
I have tried this long time ago and gave up on it.
It appears that dynamic parameters in Crystal are simply not compatible with
Remedy ODBC.
In my case, I ended up loading the parameters as a static list and then
refreshing the list in the report on a regular basis (this might be an option
if yo
I have added the report to Report form. I am able to run other reports
that do not involve dynamic parameters. However, when I run the report
that has a dynamic parameter, it does not run either from Crystal or from
remedy User tool.
Thanks,
Wirasat Siddiqi
Desk Phone: 202-502-3204
Cell: 202-36
Wirasat
How are you running the report? If through Crystal then try running it with the
same credentials(I presume you have tried that), if through Remedy, then
depends. Did you add it to the current reports?
Normally that happens when it cannot connect to the database properly. Check to
see tha
I am working on a crystal report using AR System ODBC driver. The report
is going to have a dynamic parameter that should prompt for the input
values. I created the parameter and saved the report. However, when I try
to run the report, it opens up the authentication window to run the
report. I
Hello All,
On a old computer, I've managed to upgrade to 7.6.04 tools and now everything
is ok. The difference is in OS. The old commuter has an XP SP3, while the new
one runs Win 7 on 32.
' 'Ignore required field''
This option is valid only for noncore fields.
In general I use
Sorry, just for clarification: It does affect the base URL, but not the
server parameter in the URL
From: Nau, Michael
Sent: Tuesday, June 26, 2012 11:55 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Server group alias in notification web URL
Mike,
I already changed that parameter on both
Mike,
I already changed that parameter on both servers, but it doesn't affect
the URL generated for notifications (I didn't restart the system though,
because changing the default web path doesn't require a restart either).
>From what I read in the server group config guide, I think that the
co
Michael,
Check out BMC Remedy Action Request System 7.6.04 Configuration Guide, page
125. I think this is what you are looking for. Add the URL of your AR server
group (e.g. http:///arsys)
Email Notifications Web Path
Specifies the base URL that appears in email notifications. If this field is
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