Re: Reconciliation Engine Ignoring Changes

t; *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Lisa Kemes > *Sent:* Tuesday, May 21, 2013 12:39 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Reconciliation Engine Ignoring Changes > > ** ** > > ** > > Just a

Reconciliation Engine Ignoring Changes

Just a little more info on this... > > > Right now we are not really reconciling anything, it’s just on because we > will be incorporating ADDM sometime in the future, so basically all it does > for now is move changes from BMC.Asset.Sandbox to BMC.Asset. There is only 1 > reconciliation job

Reconciliation Ignoring Changes

a field. This happens with all the fields. > > Has anyone run into this problem before? > > ARS 7.6.04 ITSM > > Thanks! > > Lisa Kemes > Remedy Consultant > > ___ UNSUBSCR

Re: Class Manager Adding Attribute

forget to reset back your > configuration once you are done. > > cheers. > > > On Sat, May 18, 2013 at 3:39 AM, Lisa Kemes wrote: >> ** >> >>> >>> We have AR System 7.6.04 and I added an attribute (50 max length character >>> data type) to t

Class Manager Adding Attribute

> > We have AR System 7.6.04 and I added an attribute (50 max length character > data type) to the BMC.Core BMC_BaseElement class. I added the attribute to > the BMC.AM Namespace. > > The status goes from Change Pending to Error. I can't find where I can see > why it errors. > > Eventually

Re: Commit Changes Active Link

1) as the first action on the > button? > Doug > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes > Sent: Thursday, April 25, 2013 10:23 AM > To: arslist@ARSLIST.ORG > Subject: Commit Changes Active Link >

Commit Changes Active Link

ks just fine if there was a change to the form (I hit the > button, it commits and opens up the crystal report). > > How can I get this to work? > > Thanks in advance!! > > AR System 7.6.04 SP2 > DB SQL > &

Re: Base Development vs. Best Practice Customization

This is a more detailed explanation by Doug when I asked the same question back in 2011. It's very good! http://www.javasystemsolutions.com/arslist/view/89043859 On Wed, Mar 6, 2013 at 4:57 PM, Shellman, David wrote: > ** > > It seems we have gotten in a pickle with a few of our forms. Looking

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

May his upgrade from Doug Blair 7.6.04 to 8.0 go smoothly and as expected! :) On Thu, Mar 7, 2013 at 6:04 AM, Nau, Michael wrote: > ** > > To override the phases for a specific filter, you can make a filter run > in-line > > (sequentially) by using a special naming convention in the filter

Override Query in Report on the Report Form

When a typical user creates a Web Report, this field is default to NO, but if it's an AR Report, this field is default to Yes. Is there a way to always make this default to NO without customization. Just making sure before I write a filter that sets this field to No. This is a customer request.

Re: ITSM Web reports with parameters

This may help: https://communities.bmc.com/communities/message/182969 On Mon, Mar 4, 2013 at 1:45 AM, syed Ziyan wrote: > ** Hi All, > > We have a requirement to create a web report with parameters prompt. While > executing the re

Re: Asset Management In Inventory

Mar 1, 2013 at 2:25 PM, Lisa Kemes wrote: > OK, then has anyone experienced the problem when someone tries to change a > CI that's in In Inventory status, get the error message, close the form > (without saving the changes) and then the status automatically get set to > Deployed? I

Re: Asset Management In Inventory

hen put back into inventory. That's a pure process look at it. > I don't see that working IRL but I think that's why you're seeing errors. > > Sent from my iPhone > > On Mar 1, 2013, at 2:10 PM, Lisa Kemes wrote: > > ** > When the record is "In

Fwd: Asset Management In Inventory

Sorry ARS 7.6.04 SP2 -- Forwarded message -- From: Lisa Kemes Date: Fri, Mar 1, 2013 at 2:10 PM Subject: Asset Management In Inventory To: arslist@arslist.org When the record is "In Inventory" status, if you try to make a change to the record (notes or scan date or an

Asset Management In Inventory

When the record is "In Inventory" status, if you try to make a change to the record (notes or scan date or anything) it doesn't let you stating "Pleae Select the inventory Location Information" even though this has already been done when we changed it to In Inventory and saved it in the first place

Re: Archives

I use http://www.javasystemsolutions.com/arslist to do my searches on the arslist. On Thu, Feb 28, 2013 at 5:02 PM, Mayfield, Andy L. wrote: > ** > > Are you no longer able to search the archive for the ARSlist? It just > times out on me every time I try to run a search. > > ** ** > > *Andy

Re: RequestID of Remedy Group

I wish the items in the Group List box on the User Form were dilineated by a semi colon like the ones in the Computed Group List. It would be so much easier for a newbie like me to differentiate each group name. But maybe that just comes with more experience. On Thu, Feb 28, 2013 at 3:58 PM, Mue

Re: New custom field oddity

I usually do this when I'm comparing something in Dev and Prod, but it might work here as well. Take the def file of each form and compare just the field. Maybe there is something slightly different on the field from one form to the next? On Tue, Feb 26, 2013 at 6:27 PM, Peters, Ron wrote: > *

Re: Bulk Updates (Relocate) CI

ng else you’d want to look to keep the data > maintained. > > ** ** > > Thanks, > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist

Bulk Updates (Relocate) CI

to change as well) Has anyone successfully done this before? I can probably figure it out, just let me know of any gotchas or any tips and tricks if you have them. I would appreciate it! Thanks! Lisa Kemes ___ UNSU

Re: Blank form displayed when using the client

Yikes, that's a memory allocation error. On Thu, Feb 7, 2013 at 1:25 PM, Robert Heverley wrote: > ** Update to the issue.. Here is what the arerror log is showing: 390620 : > Malloc failed on server (ARERR 300) > > On Thu, Feb 7, 2013 at 9:12 AM, Robert Heverley > wrote: > >> Hey LJ, >> >> T

Re: Blank form displayed when using the client

Is this a custom form? Was it ever working before? I would first look at permissions to the fields and views... On Thu, Feb 7, 2013 at 12:53 PM, Robert Heverley wrote: > ** Hello Listers, > > We have an issue where a good percentage of our users are seeing a blank > form (no fields) when they o

Re: Overlays and Original Forms (Easy Question)

Doug, Thanks again for taking the time to answer my questions!! Yes, this helps a lot and what I suspected, but just wanted to make sure I got it correct. Lisa Kemes On Tue, Jan 29, 2013 at 12:42 PM, Mueller, Doug wrote: > ** > > Lisa, > > ** ** > > The other answer

Re: Overlays and Original Forms (Easy Question)

same logic pertains to new fields added to a BMC > developed form. I do know that the Best Practice Conversion Utility (BPCU) > is the solution to identifying differences between existing and upgraded > objects, and this utility is used to convert changes into overlays and > custo

Re: Overlays and Original Forms (Easy Question)

gt; Rhonda > > ** ** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Lisa Kemes > *Sent:* Monday, January 28, 2013 10:19 AM > *To:* arslist@ARSLIST.ORG > *Subject:*

Overlays and Original Forms (Easy Question)

We are using ARS 7.6.04 I have a simple change I would like to make to a form (turning on the What's This feature by going to Properties/Menu Access/ and checking "help") I'm surprised that this feature isn't automatically turned on, but I'm new to the OOB ITSM. So I have to create an Overlay to

Re: License question

I second that as well On Thu, Jan 24, 2013 at 2:19 PM, Jason Miller wrote: > ** > I don't see "Service Management Specialist" anywhere in the config. Why > does the configuration and legal license naming have to be so convoluted? > > Is there anybody out there who has been able to take the d

Data Management Tool Invalid Permission Group Errors

hough the group is there? Thanks in advance! Lisa Kemes ITSM/ARS 7.6.04 SP4 Windows 2008 SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Upcoming Enhancements on BMC Software's Electronic Software Distribution Website

Can't wait to see this! Lisa On Tue, Jan 15, 2013 at 1:04 PM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > This is FANTASTIC!! > > From: nore...@bmc.com [mailto:nore...@bmc.com] > Sent: Monday, January 14, 2013 11:21 PM > Subject: Upcoming Enhancements on BMC Software's Electro

Re: Data Management Tool

start the next validation then you > can clear the staging data and then start the validation process for new > data. > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Lisa Kemes > *Sent:* Mon

Data Management Tool

Hope everyone is having a nice Monday! I have a quick question about the Data Management Tool. Using it for the first time with 7.6.04 SP4 and wanted to know if I have to keep the data in the staging forms when I go on to another import/validate/promote. For example, I've Converted/Imported the

Re: ServiceNow as SRM replacement?

Why do people feel the need to switch to Service Now to begin with? Just curious. Lisa Kemes On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury wrote: > All, > A little birdie was chirping the other day and I heard something about > SNow having an integration or some type of imple

Re: BMC Support Site Suggestion

Done! :) On Tue, Dec 11, 2012 at 5:32 PM, Remedy wrote: > ** > > Matt, > > ** ** > > As always you come up with great ideas. > > ** ** > > Howard > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Matt Reinfeldt > *Sen

Re: ITSM 7.6.03 Pending Approvals

Check the people form to see if the "Unrestricted Access" button is checked. I believe when that's checked an individual has access to all companies tickets and changes On Wed, Dec 5, 2012 at 7:43 PM, wrote: > Hi, > In a multi tenancy setup, I was just wondering if anyone has encountered a

Re: HPD:IncidentInterface_Create

I've noticed that colons in the notes or any character field stops the rest of the data to come through in the outgoing emails. Not sure if this is the problem you are facing. Happened in 7.5 and 7.6.04 for us in our custom environment. Lisa On Wed, Dec 5, 2012 at 12:27 PM, Martinez, Marcelo A

Re: ARerror.log file size control

I wonder why there is not a setting in the admin console to create a backup when the arreror.log file is at a certain size? You can do this with all of the other log files (I believe) like SQL.log, Filter.logs, etc. Maybe create an Idea for this in BMC Communities? Lisa On Tue, Nov 27, 2012 at

Re: Data Management Tool stuck at Validate

I'm doing more research. Found this is a problem that others have had. Checking out the docs Follow the instructions in Recovering from a halted validation or promotion on page 88 of the Data Management Admin doc. On Wed, Nov 21, 2012 at 10:35 AM, Lisa Kemes wrote: > We have

Data Management Tool stuck at Validate

We have 7.1 ITSM migrating to 7.6 ITSM and I'm simply loading Company data right now (and just Manufacturing Company data at that) to the new server using the Data Management tool. Looks like the convert and import went find, but it's stuck at Validate. It was stuck at validate while I was tryin

CI's

Thank you very much for the explanation. I think I'm getting there. Sometimes when it comes to mapping I feel like this: http://www.youtube.com/watch?v=VW27kyh7PVM (sorry for the early Friday Humor) You've answered my main question (do I HAVE to force my CI's to use only the Product Categories

CI's

I'm new to Asset Mangement and I refer to the CMDB 7.6.04 Mapping Your Data spreadsheet a lot when trying to figure what class and product categorization to put a CI under, but some of our CI's just don't seem to fit under any of the classes. For example Video Recorder (or camcorder). How does eve

Re: ARERR 300 Malloc failed on server

Ken, Malloc errors are 'Memory Allocation' errors, which means that some piece of the system is asking the OS for memory, and is getting an OS level response that the memory is not available. Are you getting these errors on the User Tool or Midtier? Lisa On Wed, Oct 24, 2012 at 3:42 PM, Cecil,

Re: Watching the news BMC.

Looks like Oracle and Cisco aren't interested On Wed, Oct 24, 2012 at 2:31 PM, Patrick Zandi wrote: > > http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc > > > Sent from my iPhone > > __

Re: Bring back the ARSList MVP for 2013

I've nominated and voted every year. The folks on this list have been incredibly helpful and have helped me figure out things that I couldn't find in the ARS Docs or other places. I feel incredibly grateful for all who answer questions and help us along. Nominating a person and then voting took

Re: JOB: Colorado Springs, CO

That's because it would be impossible to replace you LJ! :) Lisa On Tue, Oct 23, 2012 at 11:29 AM, Longwing, LJ CTR MDA/IC < lj.longwing@mda.mil> wrote: > Really? A few weeks ago I posted that I have an opening at my company for > a Remedy Developer with ITSM experience in Colorado Springs

Re: EXTERNAL: Updates via Import into Asset

by its brilliance. - paraphrased by > me > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Lisa Kemes > *Sent:* Wednesday, October 17, 2012 2:09 PM > *To:* arslist@ARSLIST.ORG > *Subject:* EXTERNAL: Upd

Re: 8.0 quick reference -- where is it ?

I agree with Patrick, I'm finding it difficult as well. You would think that having it online would make searching easier, but without a master index, it makes it harder. I use that thing all time! And the search doesn't always give me what I'm looking for. Lisa On Wed, Oct 17, 2012 at 3:51 PM

Re: Updates via Import into Asset

hough they are really > overkill for one time updates in my opinion. > > ** ** > > Thanks, > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl

Updates via Import into Asset

Hello all!! :) We import assets into the AST:XXX forms (for example AST:Monitor). We do not use AIE. Customer imported records into the AST:Monitor form and put hyphens in the serial number and would like to take them out (the hyphens). We exported the data into a .csv file, cleared out the hy

Re: Congrats to Misi

How exciting!!! Congrats Misi Lisa Kemes On Fri, Jul 27, 2012 at 3:39 AM, Carl Wilson wrote: > Hi, > I would just like to congratulate Misi on the birth of his daughter, he > informs me mother and daughter are doing well. > She arrived on Friday and was 3.7 kilos and 49 cm.

What are u doing these days?

New shopping new life! What are u doing these days?Yesterday I found a web of a large trading company from china,which is an agent of all the well-known digital product factories,and facing to both wholesalers,retailsalers,and personal customer all over the world. They export all kinds of digita

Overwriting Attachments

as a "change." Is there a way to capture this? Lisa Kemes ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org