Re: BMC Remedy and Slack Integration

Here are some links on Slack APIs. https://api.slack.com/outgoing-webhooks https://api.slack.com/incoming-webhooks Thanks, Mahesh On Fri, May 12, 2017 at 10:40 AM, Mahesh wrote: > I did the integration on version 8.1 using the plugin (for outgoing) and > API (incoming) as LJ outlined

Re: BMC Remedy and Slack Integration

filters on HPD:Help Desk/ WOI:Work Order etc..). Thanks, Mahesh On Fri, May 12, 2017 at 8:00 AM, LJ LongWing wrote: > ** > Ok, being you are on 8.1, you don't have access to Remedy through Restful > services OOTB...so, for the ability for Slack to publish to Remedy, I &g

Re: BMC Remedy and Slack Integration

I did the Remedy to Slack integration using LJ's RESTful plugin. :-) Post to Slack Team channel when a ticket is submitted/ modified etc...Slack URL for team is configured on Support Group form. Thanks, Mahesh On Thu, May 11, 2017 at 10:15 AM, LJ LongWing wrote: > ** > When you say

Re: FW: Identity Request Management - Adapter Configuration issue

I had to work with BMC Support on the same issue. They provided an updated AZExtraction.bat file. Thanks, Mahesh On Mon, Jan 9, 2017 at 4:35 AM, Bhalchandra Deshmukh wrote: > ** > Hi, > Can somebody please suggest steps to resolve this issue ? > > With Regards > Bhalchandra

Re: Simple PD process

Thanks for the info Raj, Will look into it. Have done lot of automation using SRM until version 8.x and this should make it much more easier with version 9. Regards, Mahesh On Mon, Nov 9, 2015 at 10:59 AM, Raj wrote: > ** > > Part of 90 but separate installer. > > > &g

Re: Implementing Multiple Help Desk Forms

You may want to look at "BMC Service Request Management". Thanks Mahesh On Tue, Feb 25, 2014 at 3:22 PM, Tom Siegel wrote: > Hi - Tom the newby again, working on migrating our company from BMC SDE to > Remedy. My next major challenge is how to implement the 100 or so custo

Re: Mass Remove Application Permissions

You should be able to do it from "CTM:People Permission Groups" form . Thanks Mahesh On Wed, Jun 12, 2013 at 7:53 AM, Lisa Singh wrote: > Hi there, > > I thought I'd be able to do this from the People Management Console > but it seems I can only mass add permissio

Re: Reg. AI support for Server Groups

AI 7.6.04 is not supported in Server Group. AI 8.x is supported in Server Group. Thanks Mahesh On Thu, Mar 14, 2013 at 3:27 AM, NeoPhoenix wrote: > Hi, > > As we all know that AIE is being replaced by a more powerful tool called > AI. > > What is the dependency of AI ov

Re: SRM -> Work Order (automatic activation?)

Template, map the SR Type Field 10 on the SRD with the same value. Create a filter on Work Order that will look at the above flag and move the status to "In Progress". Thanks Mahesh Sent from my iPad On Oct 8, 2012, at 8:22 AM, "Logan, Kelly" wrote: > ** > We have

Re: SRM assign to submitter for On Behalf Of

# 2, you can use SR Type Fields available on AIF. # 3 should be SRD mappings between SR Type Fields and variables that are again mapped to AOT target data . Thanks Mahesh On Tue, Sep 11, 2012 at 10:23 AM, Pierson, Shawn wrote: > ** > > The problem is that SRM was created as a user sel

Re: Client Sensitivity

People form has a field called "Client Sensitivity". Thanks Mahesh Sent from my iPhone On Aug 13, 2012, at 6:47 PM, Joe Martin D'Souza wrote: > ** > There is no default OTB field that you can mark such an attribute so its > something that you might need to create. &g

Re: Write Access Permissions Error Submitting SRM On Behalf Of

This issue can be solved by creating simple workflow that will delete the the entry in "ENT:Enttitlement Generate QUAL/CACHE" form just before the OOB workflow creates an entry. Thanks Mahesh Sent from my iPhone On Aug 11, 2012, at 9:32 PM, Steve Baumann wrote: > To the '

Re: On Behalf of Permissions Error

Looks like a defect because I was able to reproduce the issue on my system. However, you can get around this issue by creating workflow that will delete the the entry in "ENT:Enttitlement Generate QUAL/CACHE" form just before the OOB workflow pushes it. Thanks Mahesh Sent from my

Re: ITSM Assignee - Timetable

This can be achieved by training the users to change their availability to "No" when they clock out from their shift. Thanks Mahesh Sent from my iPhone On Jul 17, 2012, at 7:34 AM, "Longwing, LJ CTR MDA/IC" wrote: > No...I'm looking to say > > UserA is

Re: catch the email before it is deleted

You may create a custom Filter and leverage Filter error handler to capture the error so that the transaction is not rolled back. Thanks Mahesh Sent from my iPhone On Jul 12, 2012, at 3:09 AM, Remedy Maniac wrote: > dear list, > > when an error occurs on email submission, the Ema

Re: SRM menu options - importing values

I would recommend creating a custom generic Menu Items form that I can use for any data driven menu. Thanks Mahesh On Mon, Jun 18, 2012 at 10:54 AM, Logan, Kelly wrote: > ** > > There are some menu options that I would like to have available for > Service Requests like Salary Gra

Re: Modifying an advanced interface form

- Clear the mid-tier cache - Clear your browser cache - Re-login - Open "Request Entry Console" and test. Thanks Mahesh On Mon, Jun 11, 2012 at 2:17 PM, Manny Rodriguez wrote: > In a test environment, I created an AIF with new name, updated workflow, > etc. The fo

Re: IncidentInterface_Create

"Transactional Data" can be loaded using Data Management Tool. For missing information such as Person ID, I would recommend creating a generic People record and use that to load the incidents. Thanks Mahesh On Wed, Jun 6, 2012 at 3:05 PM, Longwing, LJ CTR MDA/IC < lj.longwing@m

Re: BMC Remedy Mid Tier 7.5.00 patch 008

If it is just the mid-tier , I don't think we need a database restore. Just re-run the intended patch installer. Thanks Mahesh Sent from my iPhone On May 28, 2012, at 4:36 PM, Joe Martin D'Souza wrote: > ** > What kind of failure did you experience? > > To rollbac

Re: Requester Console in Home Page.

rences or AR System User Preference" form. Thanks Mahesh On Thu, May 24, 2012 at 4:13 AM, team.rem...@libero.it < team.rem...@libero.it> wrote: > Hi All, > i would like to display directly the 'Requester Console' for my us

Re: Issue with View Service Request link under Advanced Functions

Check the server name for Local SRMS in CAI Application Registry (Home Page --> Application Adminstration Console --> Custom Configuration --> Foundation --> Advanced Options --> Command Automation Interface - Application Registry). Thanks Mahesh On Wed, Apr 25, 2012 at 1

Re: SRM error

Please refer to KB article # KA323451. Thanks Mahesh On Wed, Apr 25, 2012 at 2:40 AM, shashidhar M S Gowda < shashi.catch...@gmail.com> wrote: > Hi, > > I am facing an issue regarding SRM. After submiting any request from > Request entry console, when I click on the reques

Re: Logo Branding in Remedy

The object type "Image" is available on ARS 7.5 and above. Skins Feature is available on ARS 7.6.03 and above. Thanks Mahesh On Mon, Apr 16, 2012 at 3:17 PM, Joe Martin D'Souza wrote: > ** > I do not recall offhand if 7.5 supported this – I’m currently on > 7.6.03,

Re: Complex incomming email processing

parse the number and create the corresponding work log entry. b. If the message doesn’t fall into “Update” action, check if there are any associated rules in “Rules” form for a Create action. c. If none of the above, ignore the message. Thanks Mahesh On Mon, Apr 16, 2012 at 6:31 AM, Jose Hu

Re: Transferring in-house 6.3 code to a 7.6.04 server

Instead of hardcoding, you can retrieve the viewname from ARSchema table during run time by adding a set fields action. Thanks Mahesh On Wed, Apr 11, 2012 at 2:25 AM, Jose Huerta wrote: > ** This last sentence is not 100% true. I agree with you with the > recommendation of pointing to vi

Re: Approval Engine Issues

You may refer to BMC KB Article # KA346922 for the issue on Service Requests getting struck in "Waiting Approval" status. Thanks Mahesh On Thu, Feb 16, 2012 at 3:45 PM, Larry Barnes wrote: > ** ** > > Can anyone point me in the right direction on how to fix a problem that &

Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form..

Here is the URL for the document (v 7.5.00). http://documents.bmc.com/supportu/documents/25/70/102570/102570.pdf Thanks Mahesh On Sun, Dec 18, 2011 at 11:50 PM, vikram betholi@friends < betholi.vik...@gmail.com> wrote: > ** > Hi Mahesh, > > Sorry to ask this. > Is there a

Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form..

Instead of the "Notify" action, push the message through the Notification Sub-system (NTE). Thanks Mahesh On Mon, Dec 12, 2011 at 12:00 PM, Vikram_Betholi wrote: > I have written a filter to send the noification to the respective group by > selecting the Notify action.But thi

Re: SRM Issue

what is displayed on Request Entry Console) and if needed, you can add more fields and a simple set fields filter action to populate the information. Thanks Mahesh On Fri, Dec 9, 2011 at 11:33 AM, Veeral Oza wrote: > ** > > Hi All, > > > > Need some help to figure out an SRM is

Re: SRM AIF

"SRM Advanced Interface Form" is a normal Remedy Regular form and you can design/ develop as per your requirements. Thanks Mahesh On Thu, Dec 8, 2011 at 5:11 PM, Gmail wrote: > ** > > Does Advanced Interface Form (AIF) support conditions and questions in SRM > 7.6.2? I

Re: ITSM 7.6.04 - SRM/Work Orders

Assign it to the Group responsible for that particular Service Offering or who has requested for that Offering to be published in your "Request Catalog". Thanks Mahesh On Mon, Dec 5, 2011 at 10:47 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > >

Re: OT: Re: Asset Management Console size issue on midtier

This is just a configuration setting in "Application Preferences" form. Thanks Mahesh On Tue, Nov 8, 2011 at 9:49 AM, Jason Miller wrote: > ** I haven't research this yet but have thought about doing the same > thing. Does it require customization or just a configurati

Re: firing active-link on row choice when view field

In case you are trying to load images in the view field, you will need a "Call Guide" action that does the table loop and sets the images in the view field. Thanks Mahesh On Mon, Sep 5, 2011 at 5:24 AM, Alvaro Valdes wrote: > I'm not able to build an active-link that fires on

Re: 911: SRM WSDL

ut I would recommend to leverage the "SRM:RequestInterface_Create". Thanks Mahesh On Wed, Sep 7, 2011 at 12:28 PM, Kathy Morris wrote: > ** ** > Hi, > > We have a requirement to pass data from a "System A" (an external system) > via WSDL, to generate one Work

Re: Staging Forn for WSDL Data?

associated with Tasks and have the external application consume the web service "SRM_RequestInterface_Create_WS" which will then generate Service Request --> Work Order --> Tasks. Thanks Mahesh On Tue, Aug 30, 2011 at 11:43 AM, Koyb P. Liabt wrote: > ** > We are passing

Re: SRM WSDL

There is an OOB webservice ("SRM:RequestInterface_WS" ) through which you can create Service Requests. Summary and Title Instance ID are two attributes used to lookup the SRD. Thanks Mahesh On Thu, Aug 18, 2011 at 12:04 PM, Kathy Morris wrote: > ** ** > > Hi, > > I

Re: Request Console vs. Direct Entry

the Request Entry Console in context. Even in that case, you would need a SRD where you can build survey. Thanks Mahesh On Mon, Aug 15, 2011 at 9:58 AM, Kathy Morris wrote: > ** ** > We are bypassing the SR for a couple of requirements and build AIF forms. > We will be building direct forms in

Re: Dymanic Text in Trim Text field

"Change Field" action with field label Changed. On Tue, Aug 16, 2011 at 1:29 AM, Bhupesh Gupta wrote: > ** > Dear all - Can some one please suggesr , how to change text of a trim text > field during runtime via workflow? Really urgent help required > > > -- > Regards, > Bhupesh Gupta > _attend WW

Re: Adding Custom Attributes to Base Element

One of the best practice with regards to customization is having a custom field ID range. Also, whenever you extend the data model, BMC recommends usage of a custom namespace instead of BMC.CORE . Thanks Mahesh On Fri, Jul 22, 2011 at 1:58 PM, pritch wrote: > I've had the same exper

Re: Jumps in Incident ID numbers

You can use "Service" action from an Active Link and invoke a filter. Thanks Mahesh On Thu, Jul 21, 2011 at 3:41 PM, pritch wrote: > You would probably have to use AL's - if the ticket isn't saved, filters > will not fire (so I don't think TR would work). Wo

Re: RKM 7.6.04 import of articles from a third party location

ARS 7.6.04 supports rich text formatting. So, I think you can export the data from the third-party application with HTML tags and import the same into the Rich Text fields in Remedy. Thanks Mahesh On Tue, Jul 19, 2011 at 6:36 PM, Arnab Baral wrote: > ** That is right Roger! > > Moreo

Re: SRM Work Orders

I think Service Offering should determine the type of fulfillment application and not all service offerings result in the same fulfillment type. Example: "Report an IT Problem" should create an Incident, "New Employee" process may be done using Change and Work Orders etc.. T

Re: Print button not working on Midtier

You will need to analyze the Active Link logs. Thanks Mahesh On Wed, Jul 13, 2011 at 1:53 PM, Bharad w wrote: > ** can I know any solution for this Issue , any help is appreciated. > > On Wed, Jul 13, 2011 at 12:42 PM, Mahesh wrote: > >> ** Print functionality works on the

Re: Print button not working on Midtier

Print functionality works on the "Mid-Tier" and as well as on the "BMC Remedy User" on ITSM 7.6.0x. Thanks Mahesh On Wed, Jul 13, 2011 at 1:01 PM, Roger Justice wrote: > ** The print button only works in the client tool since it is calling a > Crystal Report. >

Re: ITSM 7.5 Change Management Business Approvals

Request, create custom workflow to look-up the approver based on the CI selected and add them to the list of approvers at the desired phase. Thanks Mahesh > > > On Tue, Jul 12, 2011 at 5:56 PM, Andrew C Goodall wrote: > >> ** >> >> All, >> >>

Re: ITSM 7.5 Change Management Business Approvals

Request, create custom workflow to look-up the approver based on the CI selected and add them to the list of approvers at the desired phase. Thanks Mahesh 1) Each application Basically, you will need to make sure that the right people are associated to the CI and have custom workflow that

Re: 911: Bulletin Table

Create a backend form that would track each user acknowledging the bulletin and upon login, the workflow will need to query this form. You can also leverage the "User" form by setting some sort of flag for each user record. Thanks Mahesh On Fri, Jul 8, 2011 at 3:30 PM, Kathy Mor

Re: SRM Request with no fullfilment application

I would still create a Work Order and close/cancel through workflow. Thanks Mahesh On Tue, Jun 28, 2011 at 9:00 AM, Marek B. wrote: > ** > Hi List, > > We've got service request where no incident or work order ticket is > required to be registered. > Customers just n

Re: SRM 7.6.04 Work Order Approval Process

g to modify a record in ARSystem and will need an ARSystem fixed or floating write license.* Thanks Mahesh On Wed, Jun 22, 2011 at 11:11 AM, Tina Flores wrote: > Hi ARS listers, > > My client has a business need to have an Approval Process on the Work > Order form. I see that there

Re: Question on Web Inf Change

Are you using the "Approval Console" ? Thanks Mahesh On Tue, Jun 21, 2011 at 3:33 PM, pritch wrote: > Using the web client, my folks are approving (or rejecting) requests. The > approval is recorded and processed by the approval server. The users do > not think the ap

Re: changing the next Field ID -- team wants to know

I have used something like this before. - Data Fields, Character, Date, Diary, Etc - 9 – 90099 - Page, List and Tables and Columns - 90100 – 90199 - Buttons, Trim, Boxes, Etc. - 90200 – 90299 Thanks Mahesh On Tue, Jun 21, 2011 at 5:17 PM

Re: changing the next Field ID -- team wants to know

. Import the def file to the developer's VM. 4. Configure the starting range of field-id accordingly in the form created in step 1(a). Thanks Mahesh ** ** -- Forwarded message -- From: *LJ LongWing* Date: Tue, Jun 21, 2011 at 3:29 PM Subject: Re: changing the next Fie

Re: Bulk Change of login ID

Hi Moe Just wanted to know if the link from your signature line is genuine because the content on that page has nothing to do with ARS Remedy. Thanks Mahesh From: *Gmail* Date: Thu, Jun 16, 2011 at 11:56 PM Subject: Re: Bulk Change of login ID To: arslist@arslist.org ** What you need to

Re: Character String Check

It works for me. Here is the test Active Link on ARS 7.6.04. Thanks Mahesh -- Forwarded message -- From: *Kemes, Lisa* Date: Wed, Jun 15, 2011 at 12:36 PM Subject: Re: Character String Check To: arslist@arslist.org I spoke too soon. Looks like this works very well

Re: Remedy SRM 7.6.04

you still exporting and importing? Thanks Mahesh But I do have a question. You stated that it is an in-place upgrade from 2.2 to 7.6.04 On Wed, Jun 15, 2011 at 2:22 AM, Mahesh wrote: > Please take the export using the "Export Process" feature. The resulting > file will have the related

Re: Remedy SRM 7.6.04

Please take the export using the "Export Process" feature. The resulting file will have the related PDTs and AOTs. Thanks Mahesh On Wed, Jun 15, 2011 at 1:48 AM, gurram sanjeevnaidu < naidu_2000_2...@rediffmail.com> wrote: > ** ALL, > > We have done in the in place ug

Re: Character String Check

Hae you tried this. Run If: 'Field' LIKE "%[^A-Za-z0-9-_]%" If Actions: Message Thanks Mahesh On Tue, Jun 14, 2011 at 4:37 PM, Kemes, Lisa wrote: > I tried this as well, and not sure why, but q### is returning nothing. > > It should return ### correct? > &g

Re: Character String Check

'Field' LIKE "%[^A-Za-z0-9-_]%" Thanks Mahesh On Tue, Jun 14, 2011 at 1:30 PM, Kemes, Lisa wrote: > ** > > I need to check a character field to make sure that the string in the field > is alphanumeric and the only special characters that are allowed are a &g

Re: Load People data automatically

The validation and promotion workflow executes only on "Modify". Please try to modify the record that you created. Thanks Mahesh On Mon, Jun 13, 2011 at 10:53 PM, Sachin Verma wrote: > Hi Atul, Ahh..i got it..followed the below steps but didn't work: > > -Wrote a

Re: Service Catalogs - attributes/custom attributes

format. Offering Attributes: Description, Image, Price, Features, "Request Now" button. Thanks Mahesh On Mon, Jun 13, 2011 at 4:43 PM, John Sundberg < john.sundb...@kineticdata.com> wrote: > ** > Actually - more on the service catalog side. (these can be fai

Re: WSDL question about SRM_RequestInterface_Create_WS

SRD_Number (SRD ID) is Entry ID (Field ID 1) of the form "SRD:ServiceRequestDefinition_Base". You need to specify the corresponding SRD Instance ID to Submit a request and not SRD Number. Thanks Mahesh On Tue, May 31, 2011 at 3:09 PM, Christine wrote: > Does anyone have anyone kn

Re: In SRM - Possibility to manage the display of service subcategories.

Yes, it will involve customizing the DVF plugin and I am not sure whether BMC will recommend/ support this customization. Thanks Mahesh On Sun, May 29, 2011 at 1:33 AM, Kailashnath A J < kailashnath.jeya...@wipro.com> wrote: > ** > > Thanks for your info Mahesh. I presume this cus

Re: In SRM - Possibility to manage the display of service subcategories.

Category 2 selection will refresh category 3. Thanks Mahesh On Sat, May 28, 2011 at 1:44 AM, Kailashnath A J < kailashnath.jeya...@wipro.com> wrote: > ** > > Dear Folks, > > I would like know the possibilities of organizing the > Service S

Re: ARERR 303 in Filter (Advanced) "Set Fields" action

Populate the name of the form into a field and use that field as the run time form value. Thanks Mahesh On Thu, May 26, 2011 at 3:32 AM, Mikhail Kovrizhnykh wrote: > Hi All, > > There is a regular from "TEST" and the filter that fire at Modify. > Filter has one &q

Re: Security Banner on each form

You may want to refer to "ARS 7.6.04 Form and Application Guide - Page 426 - Applying skins to form views." Thanks Mahesh On Thu, May 26, 2011 at 11:47 AM, Atul Vohra wrote: > Hi, > > We have a requirement to have a security banner show up on all the forms (v > 7.6.4) and

Re: Assets import issue

Why not use AIE for import ? Thanks Mahesh On Wed, May 25, 2011 at 8:13 PM, Vaibhav Singhal wrote: > ** > Hi Experts, > > > This may be a basic question but I am new to Assets, and got stuck here- > > I need to import certain asset records, for System Software. >

Extracting Circular Relationships from 'BMC_BaseRelationship'

“BMC.CORE:BMC_BaseRelationship” but cannot seem to get the right logic. Any help is greatly appreciated, Thanks in advance Mahesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

Re: SRM 7.6.03 Questions/Issues

For # 1: The attachment is not carried over to back-end application and is as designed. The attachment can be viewed from Request Details link. Thanks Mahesh On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh wrote: > ** > List, > I am working with ARS/ITSM/SRM 7.6.03. I have created a

Re: Range of Error Messages for ITSM Suite

ecution Order of the Workflow object (HPD:INC:ASGGRP_015_Search-E). Thanks Mahesh On Fri, Feb 11, 2011 at 7:18 PM, Shafqat Ayaz wrote: > ** > Hi > Does anyone know what the number range is for ITSM Error messages? I know > that the ARServer uses > 1- 11099 and 2-20999

Re: Trying to setup Remedy Import into HPD:IncidentInterface_Create

I think you may leverage Data Management Tool for this activity. Thanks Mahesh On Thu, Jan 20, 2011 at 11:42 AM, Lammey, Peter A. wrote: > ** > > I was tasked to setup a spreadsheet ingest process that would create > resolved incidents in our Incident 7.02 system. > > I upda

Re: Migration from 7.0 to 7.6

Using the Data Management Tool spreadsheets, you can identify the forms associated with various types of data. For further information, search the ARSList archives for the message titled "Data Extraction: Foundation, Process Set Up and Transactional Data". Thanks Mahesh On Mon, Dec 27,

Re: SRD Service Request field mapping

and dynamically opening the corresponding AIF. I usually hide the "View Service Request" link if the Request is using AIF. Hope this helps. Thanks Mahesh On Thu, Nov 11, 2010 at 3:54 PM, Christine wrote: > Thanks for the quick reply. > > I did not use the AIF with backend

Re: Modify login id

specific data. Thanks Mahesh On Wed, Nov 10, 2010 at 4:32 PM, Larry Barnes wrote: > ** > Under Foundations I don't see the "Data Manage Tool" option; I only see: > >- Advance Options >- Business Time segments >- Charge Back >- Configure Assignmen

Re: SRM ID and Incident Management

If you are using Best Practice view, on the advanced search bar, look for Service Request ID (SRID, 301572100). Thanks Mahesh On Fri, Nov 5, 2010 at 3:03 PM, Rora Borealis wrote: > ** Hi ARSList > > We're working with Incident Management 7.6.00 p001 and Service Request > Manag

Re: Escalation does not push vendor form data to regular form

As Joe suggested below, you should be able to create a "Display Only" field directly on the LDAP Vendor Form. Thanks Mahesh On Tue, Nov 2, 2010 at 10:41 PM, Mahendra Mahalkar < mahendra.mahal...@gmail.com> wrote: > ** > This will require a db-link sort of the thing which

Re: Leave Modify but not allow New records

Create a Filter on Submit and display an error message. Thanks Mahesh On Fri, Oct 29, 2010 at 4:11 PM, Hennigan, Sandra CTR WHS/ITMD/CACI < sandra.hennigan@whs.mil> wrote: > All, > > We have successfully implemented 7.6. > Existing 7.0 Incidents, Change Requests and Task

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

Hi Ramon Firstly, thanks for the details. We were asked to delete all the custom join forms which we did and still no success. May be "HPD:Help Desk_SLA" (which is out of the Box) is another form that needs to be deleted. This is definitely good information for other customers. Tha

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

We did all the steps that were recommended by BMC and the result was same on all three attempts. So, went ahead with a fresh installation of ITSM 7.6 Patch 1, migrated all the data and are ready to go-live in two weeks from now. Thanks Mahesh On Tue, Oct 19, 2010 at 5:46 PM, Joe Martin D'

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

Development Cache Mode is "Enabled". Also, commented out assignment engine, approval server, slm service, reconciliation engine and dispatchr processes in armonitor.cfg Thanks Mahesh On Tue, Oct 19, 2010 at 5:07 PM, Joe Martin D'Souza wrote: > ** > Did you have the D

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

returned non-zero return code 2 **** Thanks Mahesh On Tue, Oct 19, 2010 at 1:58 PM, strauss wrote: > ** > > And just what defect is that exactly, since the BMC Support site refuses to > find or display it from either the Knowledgebase or the Issues search pages > (useless )? >

Re: Ticket Modify Permissions

Have you looked into Submitter Mode settings ? Thanks Mahesh On Tue, Oct 19, 2010 at 11:16 AM, Shane Buchholz wrote: > ** > > Does anyone know a quick way to grant write access to all tickets for my > user base? We are on the verge of a revolt after moving from ITSM 5.6 to > 7

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3 and then to ITSM 7.6 Patch 1. Thanks Mahesh On Tue, Oct 19, 2010 at 10:48 AM, sphilben wrote: > ** > All: > > I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on > an ARS 7.5 p

Re: Issue with Service Request Template

This is a known issue (defect ID # SW00320171) and I think it is fixed in later patches. Thanks Mahesh On Fri, Oct 8, 2010 at 2:30 PM, Larry Barnes wrote: > ** > Running ARS 7.5 patch 4 > SRM 2.2 patch 003 > > I created a SR template that has 8 questions in the App. Field Mappi

Re: Does an SRD affect a fields' default value?

Okay. The AIF opens in a dialog mode and you will have to use an Active Link to set the value. Thanks Mahesh On Tue, Oct 5, 2010 at 10:11 AM, Christine wrote: > Thanks Mahesh, > > This is an advanced interface form I've created. I'll take a look at > the other 'Open

Re: Does an SRD affect a fields' default value?

Looks like the field mapping on "Open Window" action is missing. Is this an "Out of the Box" form ? Thanks Mahesh On Mon, Oct 4, 2010 at 3:54 PM, Christine wrote: > I have set a fields’ default value on a form. When I open the form > from the Objects List, the defa

Re: Developer Studio without any perspective

Did you try to reset the perspective. Window --> Reset Perspective. Thanks Mahesh On Thu, Sep 23, 2010 at 5:17 AM, tristan.rop...@t-online.de < tristan.rop...@t-online.de> wrote: > ** > > Hi, > > I have a problem with installing Developer Studio 7.5, Patch 6

Re: Data Extraction: Foundation, Process Set Up and Transactional Data

-DecisionTree-MainBranch CFG:Decision Tree-Branch CFG-DecisionTree-BranchItem Transaction Incident HPD:Help Desk HPD:Associations HPD:WorkLog HPD:Impacted Areas* Thanks Mahesh On Tue, Sep 21, 2010 at 4:20 PM, Raj wrote: > Hello All, > N

Re: SRM 7.6 Destroying ITSM 7.0.3 Email Generation?

Unfortunately it got past our testing since we aren’t allowed to have the Email Engine on in our dev/test environment. You may want to build work-flow to ensure that emails go out only to the desired People. This is of huge advantage during UAT sessions. Thanks Mahesh On Sun, Aug 29, 2010

Re: SRM 7.6 Destroying ITSM 7.0.3 Email Generation?

Okay. The below filter doesn't exist in ITSM 7.6 but in ITSM 7.0.03 it does and it does a set field action from NTE:CFG-Notification Events. Thanks Mahesh On Sun, Aug 29, 2010 at 5:50 PM, Pierson, Shawn wrote: > ** > > I’ve verified that they exist, but I’m wondering if som

Re: SRM 7.6 Destroying ITSM 7.0.3 Email Generation?

ITSM 7.6 Notification sub-system doesn't contain the following forms. 1. NTE:SYS-Group NT Control 2. NTE:SYS-Individual NT Control Make sure if these forms exist as ITSM 7.0.03 uses them. Thanks Mahesh On Sun, Aug 29, 2010 at 10:40 AM, Pierson, Shawn wrote: > ** > >

Re: Attaching Spreadsheet to SRM and Submitting it to Work Order Work Info

Have you looked into the possibility of using an Advanced Interface Form ? Thanks Mahesh On Mon, Aug 23, 2010 at 3:02 AM, Richard Matovu wrote: > ** Hi all, > > As I was creating a service request in SRM, I came across a bottleneck of > the number of fields I could have so I thoug

Re: SRM 2.2 p2 - Issue with data mapping to backend request

So, are you mapping the question responses to any of the SR Type Fields and then doing a concatenate ? How is the mapping defined ? Thanks Mahesh On Mon, Aug 9, 2010 at 3:04 PM, Chowdhury, Tauf wrote: > ** > > We are having an issue in which User responses to questions are not being &g

Re: modifying OOTB incident create Web Service

Yeah, this is a new defect that was identified about a week ago. The installer would complete with warnings and the log files indicate that the workflow was not imported - about 17 or 18 def files that won't get loaded. Thanks Mahesh On Thu, Aug 5, 2010 at 3:08 PM, strauss wrote: > **

Re: modifying OOTB incident create Web Service

FYI If you are running ITSM 7.0 Incident Management along with SLM and are trying to upgrade to ITSM 7.6 Patch 1, there is a defect (# SW00343855) associated with the installer which would require an intermediate step of upgrading to 7.5.1 Patch 3. Thanks Mahesh On Thu, Aug 5, 2010 at 2:45

Re: modifying OOTB incident create Web Service

Why not create a custom Web Service which should be fairly easier and quicker ? Thanks Mahesh On Thu, Aug 5, 2010 at 1:20 PM, sayana dixit wrote: > ** > Thanks for the reply, > > Here is what i understood.. > > Right now we have two option..if we go for upgrade from 7.5 to

Re: modifying OOTB incident create Web Service

I think it should retrieve People only with a profile status of "Enabled". Thanks Mahesh On Thu, Aug 5, 2010 at 11:02 AM, strauss wrote: > ** > > Use Corporate ID for the Empl serial number (that is what it is for). In > ITSM 7.6 they _*finally*_ added Corporate ID th

Re: How to get the Subject line when sending an email that performs a submit action?

) from the subject line. 4. Filter that will push the incoming email message to the corresponding work log based on the above parsed number. Thanks Mahesh On Wed, Aug 4, 2010 at 9:33 AM, Martinez, Marcelo A wrote: > Maybe someone else can chime in and elaborate on how they are updating

Re: disable auto assignement

I think you have assignment configuration records that are selected for "Problem Management" too. In that case, de-select Problem management under "Available Systems". [image: Assigment.jpg] Thanks Mahesh On Wed, Aug 4, 2010 at 7:48 AM, Pavan Kumar wrote: > *

Re: ARS v7.5 - importing forms changed Table ID

I am assuming that you will have the same issue in future migrations/upgrade and I would rather spend time analyzing/ tweaking/ optimizing workflow by removing hardcoded values, use Views in Direct SQL etc.. which may result in better system performance. Just an opinion. Thanks Mahesh On Wed

Re: ARS v7.5 - importing forms changed Table ID

I would also recommend querying the "ARSCHEMA" table to get the "View Name" and then in the next action use that view name. Example: Action 1: SELECT ViewName FROM ARSCHEMA WHERE NAME = '$SCHEMA$' Action 2: UPDATE $ViewName$ SET ....WHERE Thanks Mahesh

  1   2   >