Thank you very much for this feedback. You are correct in your
assumption that I have not done much ARS development work. To
complicate matters (for me) my employer will not spend the money to
have me properly trained in ARS development.
I definitely do not want to over-complicate the solution. W
Richard,
I think you maybe over complicating things a bit.
The real difficulty is in defining the formula for the calculation.
However, I will talk thought a very simple example and see if this
idea might work for you.
Let us say that you have three priorities and for each priority there
is a fi
Thanks for the input DJHuang . I was hoping for something that
wouldn't involve creating a new form (I've never done it yet) but it
looks like I need to start learning how to do it.
What I was wondering was if it's possible to use SLM to push a value
to the 'estimated resolution date'. My bigges
Hello,
Pardon and correct me for typo or poor grammar if there's any.
I have similar situation but need to calculate based on user's site.
But I think it's not that different.
You can create a form, keep the mapping in the form like:
Priority=High, ETA=1hr, EstResolved=2hr, something li
Hi Everyone,
I've a situation right now where the IT Mangers are requesting that
Remedy be able to calculate the estimated resolution date
automatically based on the priority of an incident. As far as I know
this functionality is completely missing from Remedy.
Does anyone have any experience wi
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