Why can't my bank (ATM) remember that I always want to conduct my
transaction in English? I am prompted every single time - English or
Spanish? Once I've logged in, my creditials could auto-trigger my
personal preferences. (Also, I always want a printed record of my
transaction. Always.)
. . . .
That is too funny you mention that. Co-workers and I stopped at a BoA ATM
just yesterday and were dumbfounded
"Is that..."
"It can't be..."
"It's the windows error sound..."
And it was really really annoying - because it made that sound after I
confirmed every aspect of the transaction - and just
Last time I was in Boston, I couldn't get over the Bank of America
ATMs. As a notification sound for the machine, they for some reason
selected the default Windows error sound!
What dummy would have picked the universal sound for an error, to be
the confirmation click sound for a banking transacti
I was reminded of this thread last night when I took some money out of
a Barclays atm. They have the alignment of buttons and actions sorted.
They put a block arrow to each of the buttons even if there is no
associated action. That means you can be sure what position it is you
want to hit.
With r
On 1/11/08, Shaun Bergmann <[EMAIL PROTECTED]> wrote:
> I hope I am not alone in finding at least some level of frustration with
> just about every iteration of ATM interfaces installed from just about any
> financial institution.
Yes, even being somewhat green in some aspects of design, I can tel
Shaun Bergmann wrote:
> I hope I am not alone in finding at least some level of frustration with
> just about every iteration of ATM interfaces installed from just about any
> financial institution.
>
The biggest crime is designing screens with lines connecting labels to
buttons as if people lo
>>1. If there is going to be some sort of additional surcharge for using
the bank machine, and you need to prompt the user to answer YES or NO to
their submission of $2.00 for the convenience, then do so near the
beginning of the process.
Isn't half the point that you only get charged for withdraw
Alexander wrote:
> I recall there was a quite large thread on
> ATMs a while ago in the list.
ATM interaction design
http://www.ixda.org/discuss.php?post=15793
// jeff
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Posted from the new ixda.org
http://www.ixda.org/discuss?p
I recall there was a quite large thread on ATMs a while ago in the
list. Not sure if it's been mentioned there, but I think one major
impeding factor is that cash machines (and basically anything that
handles money) has to go through a lot of certification procedures to
prove that it is secure enou
I hope I am not alone in finding at least some level of frustration with
just about every iteration of ATM interfaces installed from just about any
financial institution.
What are some of the major changes you'd like to see in them?
I have a few suggestions:
1. If there is going to be some sort o
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