-----Original Message----- From: Bob Austen <rgaus...@telus.net> To: LegacyUserGroup <LegacyUserGroup@LegacyUsers.com> Sent: Fri, Jan 17, 2014 10:40 am Subject: RE: [LegacyUG] Updating to 381 Uninstalling/Reinstalling
I would appreciate a recommended procedure from the Legacy Staff on how to close or exit and backup the new software after several hours of data entry including adding pictures and sources. Am using 8.0.381 and have thousands of pictures and over 45,000 people connected people. I have been using your software for years, and have had excellent results but have lost several hours of work recently. Please include step by step recommendations on backups shutdowns, restoration etc. Avon 'Joe' Schwab s101...@aol.com -----Original Message----- From: Bob Austen <rgaus...@telus.net> To: LegacyUserGroup <LegacyUserGroup@LegacyUsers.com> Sent: Fri, Jan 17, 2014 10:40 am Subject: RE: [LegacyUG] Updating to 381 Uninstalling/Reinstalling Hi John, I work much the same way… not shutting things down as often as I should. However, in Legacy I close/reopen the file regularly, if not closing Legacy, so if there is an issue, where Legacy has to close, I can get back to the last person edited. If Legacy closes, and I restart, it seems to open to the person that was open at the time of the last close – I lose my place. Even though the file is pretty much always saved as you go, I wish Legacy had a ‘Save File’ button where it would then keep track of everything as it is at that time. Because of recent issues/problems with Legacy I have been closing/restarting, rebooting, quite often – still no notification about upgrades. Bob From: John Roose [mailto:jbro...@gmail.com] Sent: Friday, January 17, 2014 7:19 AM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Updating to 381 Uninstalling/Reinstalling Bob - You are not alone in having this problem! In Legacy 7 it would notify me of a new build; not so in Legacy 8. When I raised this issue before on this list, support told me that I had to close Legacy for the notification to be made. I started doing just that (previously I would let Legacy run for days at a time) and did NOT get notified that 381 was available except on this list! When I clicked on "Check for updates" it said there was one. I did not follow up; rather, I closed Legacy, shut down my computer, restarted everything. Still no notification. I then did update with no problem. But, the notification does not work for me either. I now check frequently. I do wonder how many others have this problem? John Genealogy - - - - - it's in my blood! On Fri, Jan 17, 2014 at 10:08 AM, Bob Austen <rgaus...@telus.net> wrote:I seldom get the notification via Legacy about an update. It always says I have the latest build. I live in Canada and hear about the upgrades from a colleague in Scotland. Perhaps the notifications to update are regional so as not to overwhelm the system. I have to go to the Legacy website and look for the updates and download/install from there. The procedure now treats the upgrade like a new installation, complete with emailing me a temporary password. And there is also the entire 66MB file to download each time which can present a problem for those with slower connections. Bob Austen Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
