Hi Andreas,
On Mon, Nov 25, 2002 at 02:28:30PM +0100, Andreas Haase wrote:
> when opening a new ticket via Phoneview I can enter the senders address.
> But when the ticket arrives in the queue, the sender is taken from the
> information of the sender queue. Is it possible to either choose a queue
Hi Marco,
On Thu, Nov 21, 2002 at 09:20:54PM +0100, Marco Cintolesi wrote:
> Here in Technets the OTRS is becoming the "killer app" for the customer
> support, we are very happy with the app, and we can start to ask some
> features to the development team:
>
> The most requested feature from the
Hello,
when opening a new ticket via Phoneview I can enter the senders address.
But when the ticket arrives in the queue, the sender is taken from the
information of the sender queue. Is it possible to either choose a queue
like for recipient or fill in the senders address, so that it is in ticket
