No, here is what I'm doing - System email addresses management:
otrs@localhost is set to invalid, [EMAIL PROTECTED] is set to
valid. Auto response management: default reply is the only one set to
valid for now, and the only one in auto response <-> queue for RMA
queue. I then log in as a tes
Hi,
In the page "Compose answer for ticket:"
I want to know in which cases do you use the options "yes" and "no" here:
"Is the ticket answered" (Yes/No)
and in which cases do yo use the options "Successful Closed" and
"Unsuccessful Closed" here: "Next Ticket State"
Thanks.
Diego
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