Hi Andreas,
On Fri, Jan 31, 2003 at 11:05:26AM +0100, Andreas Haase wrote:
> we are using OTRS in an environment, where a call center gets all calls
> first and tries to give the calls to the right employee. If that employee
> is not reachable, a ticket is opened containing the facts about the
>
Hi Andreas,
On Fri, Jan 31, 2003 at 11:00:36AM +0100, Andreas Haase wrote:
> is it possible to add a notification feature for expiration of pending
> tickets? For reminder-tickets it would be very useful if the user would
> get such a notification, i think.
Yes. I added this reminder notificatio
