[otrs] View transfer of ownership reason within OTRS

Hi all, Is there a method to view the transfer of ownership comment within OTRS? I can only seem to get it via e-mail. Ideally, I guess we'd be looking for something like a note-internal on a transfer. Thanks, Paul ___ OTRS mailing list: otrs - Webpage

Re: [otrs] ResponseFormat in AgentCompose.dtl

Hi Diane, On Wed, Feb 19, 2003 at 12:41:32PM -0800, Diane Shieh wrote: > Before I was able to change the format of the response by changing the > order of the lines inside AgentCompose.dtl: > > > > $Data{"Salutation"} > $Data{"StdResponse"} > $Data{"Signature"} > >

[otrs] ResponseFormat in AgentCompose.dtl

Hello, Before I was able to change the format of the response by changing the order of the lines inside AgentCompose.dtl: $Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"To"} $Text{"wrote"}: $Data{"Body"} … * Now all

Re[2]: [otrs] Generic Agent feature question

Is procmail still used when fetching mail from POP3 accounts from within OTRS? I'm dealing with the same problem :) - Mark On Wed, 19 Feb 2003 15:59:33 +0100 Stefan Schmidt <[EMAIL PROTECTED]> wrote: > Hi, > > On Wednesday 19 February 2003 15:13, Marc Scheuffler wrote: > > Is the following pr

Re: [otrs] Generic Agent feature question

Hi, On Wednesday 19 February 2003 15:13, Marc Scheuffler wrote: > Is the following procedure possible? (because of statistic > reasons) > > Email is coming into otrs -> pool x or y or z > GenericAgent looks for: from, subject or header > If from is [EMAIL PROTECTED] or subject contains "*** spam *

RE: [otrs] Ticket number format

Thanks guys :) Noticed it shortly after I sent the email to the list, sorry about that.. Thanks for helping me out anyway :) Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Stefan Wintermeyer Sent: Wednesday, February 19, 2003 9:13 AM To: [EMAIL PRO

[otrs] Generic Agent feature question

Title: Generic Agent feature question These are the possible options: 'name of job' => { # get all tickets with these properties Queue => 'system queue', States => ['new', 'open'], Locks => ['unlock'], # or escalation tickets Escalation => 1, What about from, subject or heade

Re: [otrs] Ticket number format

Hi Andre, On Wed, Feb 19, Andre Fortin wrote: > We recently implemented an OTRS system for dealing with internal and 3rd > party requests to our operations centre. The problem is that some 3rd > parties have complained that the ticket numbers are far too long, and are > very irritating to have to

Re: [otrs] Ticket number format

> We recently implemented an OTRS system for dealing with internal and 3rd > party requests to our operations centre. The problem is that some 3rd > parties have complained that the ticket numbers are far too long, and are > very irritating to have to read aloud during a phone call. Is it possibl

[otrs] Ticket number format

Heya, We recently implemented an OTRS system for dealing with internal and 3rd party requests to our operations centre. The problem is that some 3rd parties have complained that the ticket numbers are far too long, and are very irritating to have to read aloud during a phone call. Is it possible

[otrs] Unlock Question

Hello, I have a queue where unlock time is set 1, I understand this means that holding time is one minute, and thne that message is unlocked. But this works only with the cronjob changed from 35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null to 35 * * * * $HOME/bin/UnlockTickets.pl

AW: [otrs] Compose answer - Feature request :)

As far as I know: This can be done in the "Default.pm" /opt/otrs/Kernel/Config Here you can find such an option. -Ursprüngliche Nachricht- Von: Gregor [mailto:[EMAIL PROTECTED]] Gesendet: Dienstag, 18. Februar 2003 20:34 An: [EMAIL PROTECTED] Betreff: [otrs] Compose answer - Feature requ