Re: [otrs] Junkmail button

Hi Mark, On Thu, Feb 20, 2003 at 10:14:02AM +0100, Mark N. wrote: > Works like a charm! > > It just keeps getting better and better :) > > Btw., is there a list of the filter options I can use in a GenericAgent > job? States, Qeue, Lock, etc. What about subject, from, to headers in > the mail?

Re: [otrs] View transfer of ownership reason within OTRS

Hi Paul, On Wed, Feb 19, 2003 at 04:45:06PM -0500, Paul wrote: > Is there a method to view the transfer of ownership comment within OTRS? I > can only seem to get it via e-mail. Ideally, I guess we'd be looking for > something like a note-internal on a transfer. I added/fixed this in CVS (1.1).

Re: [otrs] Unlock Question

Hi Martin, Martin Edenhofer wrote: Hi Christoph, On Wed, Feb 19, 2003 at 11:16:30AM +0100, Christoph Kaulich wrote: I have a queue where unlock time is set 1, I understand this means that holding time is one minute, and thne that message is unlocked. But this works only with the cronjob cha

Re: [otrs] Generic Agent feature question

Hi, On Wed, Feb 19, 2003 at 03:59:33PM +0100, Stefan Schmidt wrote: > > Is the following procedure possible? (because of statistic > > reasons) > > > > Email is coming into otrs -> pool x or y or z > > GenericAgent looks for: from, subject or header > > If from is [EMAIL PROTECTED] or subject cont

Re: [otrs] Generic Agent feature question

Hi Mark, On Wed, Feb 19, 2003 at 04:15:25PM +0100, Mark N. wrote: > > Is procmail still used when fetching mail from POP3 accounts from > within OTRS? Not if you use "bin/PostMasterPOP3.pl". But I could add a option to bin/PostMasterPOP3.pl to use an external filter (e. g. procmail). I will see

Re: [otrs] Unlock Question

Hi Christoph, On Wed, Feb 19, 2003 at 11:16:30AM +0100, Christoph Kaulich wrote: > I have a queue where unlock time is set 1, I understand this means that > holding time is one minute, and thne that message is unlocked. > > But this works only with the cronjob changed from > > 35 * * * * $HOME

AW: [otrs] How can I add a ticket ?

Ruben Sajnovetzky said: > I just installed otrs for evaluation and I couldn't get the way to add a > ticket. How can I do that ? There are two ways you can add a ticket to the system. First of all, you set up a system email address for OTRS to receive mail. You do this from the system admin view

Re: [otrs] How can I add a ticket ?

TelephoneView for example. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] How can I add a ticket ?

Hi all ! I just installed otrs for evaluation and I couldn't get the way to add a ticket. I could add notes, users, etc. but no new tickets. Also, I couldn't find this info in the doc. How can I do that ? THanks ---

Re: [otrs] ResponseFormat in AgentCompose.dtl ... Thanks so much Martin

Hello Martin, You are the best. Everything works great. =Diane ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] aspell configuration

Hello OTRS-gods =), We have changed the spell check configuration to aspell: $Self->{SpellChecker} = 'aspell'; Unfortunately, it did not work. ispell works fine. Is there something else we need to do to use aspell? =Diane ___ OTRS mailing list

Re[2]: [otrs] Junkmail button

Hi Martin/List, Works like a charm! It just keeps getting better and better :) Btw., is there a list of the filter options I can use in a GenericAgent job? States, Qeue, Lock, etc. What about subject, from, to headers in the mail? - Mark On Tue, 18 Feb 2003 22:47:39 +0100 Martin Edenhofer