Dear Martin Edenhofer,
I'm sorry, I don't understand. Would you tell me more?
Thanks.
Chris
--- Martin Edenhofer <[EMAIL PROTECTED]>
ªº¶l¥ó¤º®e¡G> Hi Chris,
>
> On Fri, Jun 27, 2003 at 10:22:55AM +0800, Chris Wong
> wrote:
> > For example, i have created 2 queue, "q1" & "q2"
> and i have 2 c
hi martin,
here the information:
[EMAIL PROTECTED] root]# ls -la /opt/otrs//bin/UnlockTickets.pl
-rwxrwxrwx1 root root 6454 Mai 1 01:15
/opt/otrs//bin/UnlockTickets.pl
-Ursprungliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von
Martin Edenhof
Hi Denis,
On Mon, Jun 30, 2003 at 09:24:44AM +0200, Denis Heitbrock wrote:
> every day within the last days i receive the following message by the
> crontab:
> [...]
> /bin/sh: line 1: /opt/otrs//bin/UnlockTickets.pl: Permission denied
Can you send us the output of 'ls -la /opt/otrs//bin/UnlockT
Hi Matthias,
On Thu, Jun 26, 2003 at 04:17:49PM +0200, Matthias Eichler wrote:
> [...]
> > It depends on what you want to do with OTRS.
> > It's possible for host more departments or companies on one instance but
> > just with one admin(-group) for all.
>
> Thats what I want. We are an agency wh
Hi Gilles,
On Thu, Jun 26, 2003 at 11:51:15AM +0200, [EMAIL PROTECTED] wrote:
> Is it possible to add more than one attachment to an ticket answer (not
> statically to the answer, but when writing the text)? I cannot select more
> than one file in the "browse..." window and I'm wondering if that
Hi Chris,
On Fri, Jun 27, 2003 at 10:22:55AM +0800, Chris Wong wrote:
> For example, i have created 2 queue, "q1" & "q2" and i have 2 customer, "c1 & c2".
>
> I want c1 can only select q1 in the "To" dropdown list when he
> create a new ticket, and c2 can select q2 .
>
> How can i do this?
Hi Chris,
On Fri, Jun 27, 2003 at 06:10:24PM +0800, Chris Wong wrote:
> i have just created a otrs system and i've created a mail aliase
> for the system by add the fllowing line to /etc/aliases
>
> helpdesk:otrs
>
> but while the user send email to [EMAIL PROTECTED], the mail
> would
Hi Chris,
a queue is a category. A sub-queue is a sub-category.
-topic-1 (queue)
-topic-1a (sub-queue)
-topic-1b (sub-queue)
-topic-1c (sub-queue)
-topci-2 (queue)
-topic-2a (sub-queue)
...
-Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Hi Jeroen,
On Sun, Jun 29, 2003 at 06:22:18PM +0200, Jeroen Boomgaardt wrote:
> I posted this contribution to the dev-list last week, but didn't see a
> response. How can I convince somebody to merge this?
> [...]
> Hopefully you will include this in the next release.
Upps.. I forgot to wrote thi
Works great. Thanks.
*
Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC Support Group
(586) 986-9698 Work
(586) 518-3859 Pager
http://www.eds.com
*
-Original Message-
From: Martin Edenhofer [mailto:[EMAIL
Thx a lot... I will start testing this distributed setup very soon.
BR, - Patrick -
> -Original Message-
> From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
> Sent: mardi, 17. juin 2003 13:49
> To: [EMAIL PROTECTED]
> Subject: Re: [otrs] Distributed setup (customer.pl)
>
>
> Hi Patrick,
Hello,
Ive recently installed and configured OTRS but i see 3 litle problems, Could
you please read untill the end. id like to know if im wrong.
1) I use Mod_perl to make the OTRS 1.1.2 run. It works but i dont understand
very well how this line works in my httpd.conf.
Perlrequire $ORTS_
Hi Serge,
On Tue, Jun 17, 2003 at 04:34:36PM +0200, Serge ALGAROTTI wrote:
> we test otrs, we are several agents. We would like make this:
>
> * a ticket is open in a queue (raw for example)
> * all agent have this queue in personal queue
> * a agent think that he can resolve the problem, but he
Hi Wes,
On Thu, Jun 26, 2003 at 08:31:51AM -0700, Wes Plate wrote:
> When I try to reply to a ticket, I get an Internal Server Error.
>
> Looking at the web server log, I see...
>
> query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm
> line 68
> [Thu Jun 26 07:58:58 2003] [
Hi Jim,
On Tue, Jun 17, 2003 at 04:20:09PM +0100, Jim Wight wrote:
> We operate with a dummy agent whose sole purpose is to be notified of
> new requests in our Incoming queue. The agent's mail address is an
> alias for the agent, from a group of real agents working a weekly
> rota, currently on d
Hi Jenny,
On Wed, Jun 25, 2003 at 04:25:08PM -0600, Jenny Fox wrote:
> I have a mostly successful installation of otrs on a system running
> Solaris 8. The problem is when I try to run the Postmaster.pl script I
> get the following error:
>
> > cat test-message | bin/PostMaster.pl
> unix passe
Hi Andreas,
On Wed, Jun 25, 2003 at 03:54:27PM +0200, Andreas Kienle wrote:
> I have installed the otrs 1.01.
> How can i delete, some generate users, groups or qeue's?
>
> Can i only do this direct in the mysql-databse?
OTRS is working with ID references. So it's not good to delete
groups or u
Hi Jake,
On Thu, Jun 12, 2003 at 12:04:45PM -0400, Covert, Jake wrote:
> I've successfully added the Phone information to the database (mysql) and
> updated the CustomerCreateAccount.dtl to show the field, but doesn't appear
> to be required for them to create an account.
>
> Do you know how I ca
Hi Andrew,
On Thu, Jun 05, 2003 at 03:49:03PM +0200, Andrew Lewis wrote:
> > > Hope I'm not missing anything obvious? :(
> >
> > Ok so actually I really was hoping I was missing something obvious
> > because I would really like to resolve this. :(
> >
> > No ideas anyone? :~(
>
> Upgraded to 1.
hi,
every day within the last days i receive the following message by the
crontab:
-Ursprüngliche Nachricht-
Von: Cron Daemon [mailto:[EMAIL PROTECTED]
Gesendet: Mittwoch, 25. Juni 2003 11:35
An: [EMAIL PROTECTED]
Betreff: Cron <[EMAIL PROTECTED]> $HOME/bin/UnlockTickets.pl --timeout >>
/
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