[otrs] this is my scripts to reject all incoming email except valid customer and agent

Dear all, I've write 2 scripts to reject the email for otrs. This script only support for the system has procmail and php. Would you please give me some suggestion for my script? Thanks Chris .procmailrc : : : VERBOSE=on MAILLIST=`$HOME/getEmail.php` :0 fhw: * $ !From.${MAILLIST} |

[otrs] Automatic ticket assignment?

I'm an OTRS newbie (although I have read the manual :-)) System works great, have one (hopefully) easy question - we'd like to automatically assign an inbound email to a specific person. Today, we have an inbound email going to a specific queue and have a person that gets notified that there is

Re: [otrs] Additional From in eMailheader lets get otrs confused(fwd)

Good Morning Martin, > That's really strange. I also use postfix like you (virtual domains, ...) > and don't have the second From header. Oh yes. I had never see that problem in combination with postfix before too. > And I don't know how to fix it. Sorry. :-/ Thank you for your try, marc

Re: [otrs] Ticket lock timeout notification doesn't work!

Hi Chris, On Wed, Jul 02, 2003 at 11:40:13AM +0800, Chris Wong wrote: > It's my setting: > > My queue setting in "Queue Management": > - Unlock timeout (minutes) = 20 > - Escalation time (minutes) = 20 > > Setting in preferences: > - Ticket lock timeout notification = Yes > - my queue is alrea

Re: [otrs] Additional From in eMailheader lets get otrs confused (fwd)

Hi Marc, On Wed, Jul 02, 2003 at 02:06:24PM +0200, @sicherheitsmanagement.org wrote: > first i had to say: otrs is realy nice and it seems to be very > encouraging. Dont stop that project and dont loose your positive > alignment. Thanks! :) > My prob seems to be a little bit off topic, but in as

Re: [otrs] Cron $HOME/bin/UnlockTickets.pl --timeout >> /dev/null

Hi Denis, On Wed, Jul 02, 2003 at 09:06:13AM +0200, Denis Heitbrock wrote: > the file is called only unlock and not unlock.dist . > could this maybe the problem? No, it was my typo. .-) > the entry in the unlock file is the same as you wrote below. Really!? *) Try to execute /opt/otrs/bin/U

Re: [otrs] Customer User Backend with Novell eDirectory

Hi Gregor, On Wed, Jul 02, 2003 at 05:23:58PM +0200, Gregor Weissmann wrote: > i'm trying to configure otrs with our eDir - this should be just like > any other ldap-server, but it doesn't work: > when i search for a user when starting a phone-message, it simply > returns nothing - no error, but

Re: [otrs] Error: Need TicketID!

Hi Guenther, On Wed, Jul 02, 2003 at 08:37:07AM +0200, Guenther Rasch wrote: > I´m testing OTRS 1.1.2 on Suse Linux 8.2 Prof. > In the customer interface, the following error > occours while creating a new ticket (via customer-login): > > Fehler: Need TicketID! > > /tmp/otrs.log: > > [Error] [

Re: [otrs] Can't communicate w/ client browsers

Hi, On Wed, Jul 02, 2003 at 08:12:44AM -0400, Stuart Horner wrote: > We recently installed otrs 1.1.2 on our Redhat 8.0 Linux system. The > install went very smoothly and worked perfectly the first time we attempted > to use it. Then we noticed a strange problem. Very specific computers on > o

[otrs] Customer User Backend with Novell eDirectory

Hi i'm trying to configure otrs with our eDir - this should be just like any other ldap-server, but it doesn't work: when i search for a user when starting a phone-message, it simply returns nothing - no error, but no results found. in the syslog htere is also no information... pls help:) thx Gr

[otrs] Can't communicate w/ client browsers

Hello, We recently installed otrs 1.1.2 on our Redhat 8.0 Linux system. The install went very smoothly and worked perfectly the first time we attempted to use it. Then we noticed a strange problem. Very specific computers on our network were having problems communicating w/ the otrs system. Th

[otrs] Additional From in eMailheader lets get otrs confused (fwd)

Hi all, first i had to say: otrs is realy nice and it seems to be very encouraging. Dont stop that project and dont loose your positive alignment. Genug geschleimt ;) My prob seems to be a little bit off topic, but in assocition with otrs it is a problem for me. Short description: Every eMai

AW: [otrs] Cron $HOME/bin/UnlockTickets.pl --timeout >> /dev/null

hi martin, the file is called only unlock and not unlock.dist . could this maybe the problem? the entry in the unlock file is the same as you wrote below. -Ursprungliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von Martin Edenhofer Gesendet: Dienstag, 1. Juli 2