Re: [otrs] Problem sending attachment

2003-07-04 Thread Hernan Lucar
Martin i find the line 26 off CGI.pm c # HARD-CODED LOCATION FOR FILE UPLOAD TEMPORARY FILES. # UNCOMMENT THIS ONLY IF YOU KNOW WHAT YOU'RE DOING. # $CGITempFile::TMPDIRECTORY = '/usr/tmp'; I uncomment it and change to /tmp to /var/tmp to /opt/otrs/var/tmp but nothing work I get the same erro

Re: [otrs] Error: Need TicketID!

2003-07-04 Thread Martin Edenhofer
Hi Guenther, On Thu, Jul 03, 2003 at 07:30:37PM +0200, Guenther Rasch wrote: > > [...] > >It looks like your database setup is corrupt. > > > >Try to setup your OTRS database new and it will work. > > > > did it and it works. It seems thereĀ“s a problem changing the > status (admin screen) - afte

Re: [otrs] Automatic ticket assignment?

2003-07-04 Thread Martin Edenhofer
Hi Dave, On Wed, Jul 02, 2003 at 03:53:29PM -0700, Dave Hodson wrote: > I'm an OTRS newbie (although I have read the manual :-)) Fine! :-) > System works great, have one (hopefully) easy question - we'd like to > automatically assign an inbound email to a specific person. > Today, we have an in

Re: [otrs] Problem sending attachment

2003-07-04 Thread Martin Edenhofer
Hi Hernan, On Thu, Jul 03, 2003 at 11:23:22AM -0500, Hernan Lucar wrote: > I think this is a very simple question, when i try to send a mail with attach > to respond a ticket the system report > > Software error: > > CGI open of tmpfile: Permission denied > > For help, please send mail to th

Re: Antw: Re: [otrs] Customer User Backend with Novell eDirectory

2003-07-04 Thread Martin Edenhofer
Hi Gregor, On Thu, Jul 03, 2003 at 01:44:44PM +0200, Gregor Weissmann wrote: > webserver had been restarted - it was a bug: > > in the file /opt/otrs/Kernel/System/CustomerUser/LDAP.pm on line 50: > > was: > $Self->{SearchUserPw} = > $Self->{ConfigObject}->Get('CustomerUser')->{'Params'}->{'