Thanks to both who responded.
I think the fact that the feature to originate a
ticket is called 'Phone View' is pretty indicative of my complaints regarding
the OTRS interface. ;)
- Original Message -
From:
Wilhelm
Farrugia
To: User questions and discussions about OTRS
use
phone view
-Original Message-From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]On Behalf Of Seth BrundleSent:
01 September 2003 22:48To: [EMAIL PROTECTED]Subject: [otrs]
How does an OTRS user originate a ticket?
We have been using OTRS for several months, and
althoug
We have been using OTRS for several months, and
although we have found the configuration and setup design a bit
confusing and non-intuituve, we have been able to get it to do what we need, and
it does it well.
One example: it took 3 of us, a Perl/UNIX web
programmer and two Linux system ad
Hello there.
Whenever the agent closes a ticket and makes a note, I would like the customer who
requested the ticket to get notified (via email) that his problem was solved (or not).
I would also like him to receive the note in the same email. How can that be done ?
Thank you.
___
Hello,
I have modified the file AgentCompose.pm, stopped apache and started it,
however i cannot see the changes.
What do i need to do ?
Thank you,
Regards,
Wilhelm Farrugia
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://list
Hi all...
i am running OTRS and i am quite happy with it..
we also have a portal that uses a mysql db for user authentication... what i
would like to do is to tell otrs that customers log on and are authenticated
with that other db...how do i do that?
Stefan
Hello,
I am trying to use an LDAP directory to search for my clients and i am
receiving the following error:
Sep 1 10:13:12 ganni OTRS-CGI-10[25345]:
[Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:158]: No
such object
The following is my Config.pm
[EMAIL PROTECTED] Modules]
