On Monday, March 22, 2004 11:33 PM
Steven Shults <[EMAIL PROTECTED]> wrote:
> problem was perms on /var/log
> otrs:apache cannot write to a directory which only has write perms for
> root
Glad to hear it's working.
Please take into account there might be mechanisms that will reset the
permissions
problem was perms on /var/log
otrs:apache cannot write to a directory which only has write perms for
root
On Mon, 22 Mar 2004, Steven Shults wrote:
> > It's not the assigned string... Well, have a closer look at the two:
> >
> > $Self->{LogModule::LogFile} = '/var/log/otrs.log';
> > $Self->{
On Monday, March 22, 2004 11:17 PM
Steven Shults <[EMAIL PROTECTED]> wrote:
> if it were to be working, which user and group would it be written
> with?
at least otrs.apache...
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/
> It's not the assigned string... Well, have a closer look at the two:
>
> $Self->{LogModule::LogFile} = '/var/log/otrs.log';
> $Self->{'LogModule::LogFile'} = '/var/log/otrs.log';
>
> It shouldn't make a difference, bokn...
indeed, it didn't make a difference.
if it were to be working, which u
On Monday, March 22, 2004 9:38 PM
Steven Shults <[EMAIL PROTECTED]> wrote:
> the string you suggest is identical to the string i'm already using.
It's not the assigned string... Well, have a closer look at the two:
$Self->{LogModule::LogFile} = '/var/log/otrs.log';
$Self->{'LogModule::LogFile'} =
hi robert,
the string you suggest is identical to the string i'm already using.
were you intending to suggest something different?
thanks,
~steven
On Mon, 22 Mar 2004, Robert Kehl wrote:
> On Monday, March 22, 2004 9:02 PM
> Steven Shults <[EMAIL PROTECTED]> wrote:
> > $Self->{LogModule::LogF
On Monday, March 22, 2004 9:02 PM
Steven Shults <[EMAIL PROTECTED]> wrote:
> $Self->{LogModule::LogFile} = '/var/log/otrs.log';
For the sake, try:
$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
hi,
I've got the following in Config.pm:
$Self->{LogModule} = 'Kernel::System::Log::File';
$Self->{LogModule::LogFile} = '/var/log/otrs.log';
I have restarted both apache and otrs since adding that to the Config.
it's still writing to the syslog instead of /var/log/otrs.log
any ideas what i
On Monday, March 22, 2004 3:10 PM
Stephan Lauffer <[EMAIL PROTECTED]> wrote:
> we would like to have the count of all time units from
> customer x per month.
> maybe there are other otrs users who would like
> to have such a feature (hope so!). ;)
Yes, we would very much like to see more statistic
On 3/22/04 10:03 AM, "V i s h a l Kashyap @ [Sai Hertz And Control Systems]"
wrote:
> Permission issues
> Make sure
>
> /opt/otrs/var/log/ is owned by otrs user and is writable by the same user
Cool. That did it. Thank you.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
ht
Dear Wes ,
When I try to create a new ticket via Compose Email, I get this error:
Software error:
Can't write /opt/otrs/var/log/TicketCounter.log: at
../..//Kernel/System/Ticket/Number/AutoIncrement.pm line 66.
Permission issues
Make sure
/opt/otrs/var/log/ is owned by otrs user and is writ
When I try to create a new ticket via Compose Email, I get this error:
Software error:
Can't write /opt/otrs/var/log/TicketCounter.log: at
../..//Kernel/System/Ticket/Number/AutoIncrement.pm line 66.
For help, please send mail to the webmaster ([EMAIL PROTECTED]),
giving this error message and t
Title: Message
I'm in the process
of installing my OTRS system for the first time.
I install on SuSE
Linux SLES8. But after completing the steps of configuring the webserver with
SuSEconfig and starting apache and MySql I get an error when I try to enter
the URL: http://localhost/otrs/instal
hi!
> what keeps you from querying the database? Ask your local dba, I'm sure he can
> help you with that.
i'm the dba and nothings hold me to do this.
i've asked to get this feature into otrs.
if otrs will not add this feature, i need to do it and maintain it
by myself. that's the diff. (:
--
Heya,
On Monday 22 March 2004 15:10, Stephan Lauffer wrote:
> we would like to have the count of all time units from
> customer x per month.
>
> i saw there another time unit related requests:
> "Zeit pro Bearbeiter pro Monat" (per agent per month)
> http://lists.otrs.org/pipermail/dev/2004-Januar
i had the same problem. information spread over 3 tables with 1:n
relation. just specify in JOIN as table.
look at my exmaple:
$Self->{CustomerUser} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
DSN => 'DBI:ODBC:EV_NEU',
Table => 'Adresse LEFT
hi!
we would like to have the count of all time units from
customer x per month.
i saw there another time unit related requests:
"Zeit pro Bearbeiter pro Monat" (per agent per month)
http://lists.otrs.org/pipermail/dev/2004-January/000314.html
maybe there are other otrs users who would like
to h
Hallo,
I have installed otrs on SuSE SLES8 and I had also the problem that there where
some packages missing. I had to build the following packages before I could install
otrs:
perl-Msql-Mysql-modules-1.2219-153.s390x.rpm
perl-Data-ShowTable-3.3-372.s390x.rpm
OTRS is running stable and with a g
Title: Message
Hi,
I have just
downloaded the newest OTRS RPM for SUSE Linux (OTRS
1.2.2 for SuSE Linux 8.x RPM) and is trying to install it on my SLES8
system.
But while installing
from YAST it says that I have conflicts and need to have som perl modules. The
OTRS manual says that some P
On Sunday, March 21, 2004 7:13 PM
Roland <[EMAIL PROTECTED]> wrote:
> I have switched to "ArticleStorageFS" as is recommednded for large
> Attachements. Now I have discovered, that the plain.txt file is
> nothing more than the complete MIME message.
> This would not be bad, but this means it alread
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