Hi,
Using 1.2.2 on Linux.
We've tried to create some subqueues, and apparently some didn't show up. We narrowed
the problem to the main's queue name: if it contains a plus sign (+) it doesn't
displays any subqueue in agent view.
Example: Queue name: A+B, subqueue A and subqueue B. The subqueue
Hi,
I installed and configured OTRS on Windows 2000 and when I send an e-mail to a specific e-mail address (i.e.:[EMAIL PROTECTED]), OTRS not open a ticket neither responds to the sender with the ticket number. It just works when I open a ticket by web browser (i.e.: http://myhost/otrs/customer.pl
Hai Friends,
This is Ramesh Kumar.
I am just making fun and dig in the OTRS.
I just need some of alterations in the AgentComposer or a email compose for the Agent.
For Example, I want to Remove To, Cc, Bcc, Owner and options. Options in the email
compose for the Agent.
Please help me.
Hi Varsani,
On Wed, Aug 11, 2004 at 04:08:53PM +0100, Varsani, Rajendrakumar (PSD) wrote:
>
> ...in the Agent Queueview?
> (http://{SERVERNAME}/otrs/index.pl?Action=AgentQueueView)
>
> For example, I have :
>
> Tickets shown: 0 - Page: - Tickets available: 0 - All tickets: 2
>
> But only
On Thu, Aug 12, 2004 at 03:29:01PM +0200, Olivier ECKERT wrote:
> I need to do some specific statistics.
>
> Therefore I looked for the Database Schema of otrs
> in the documentation or on the otrs's web site.
> But I didn't find anything.
>
> Is there anybody that can tell me where can I find it
The System Log feature is quite useful but where does OTRS keep a/the larger
log on the system?
Rajendrakumar Premji Varsani BSc (Hons)
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only. Its
unauthorised use, di
On Thursday, August 12, 2004 2:00 AM
Jesse <[EMAIL PROTECTED]> wrote:
> Robert Kehl wrote:
>
>> Marshall28 sagte:
>>
>>> Are there plans to link the tickets created with the knowledgebase?
>>> This way
>>> someone can search for a ticket and what has occured on a ticket in
>>> the knowledgebase a
hello,
I need to do some specific statistics.
Therefore I looked for the Database Schema of otrs
in the documentation or on the otrs's web site.
But I didn't find anything.
Is there anybody that can tell me where can I find it or
if you have it can you give it to me please ?
I have OTRS 1.2.4 and
Hi,
I am evaluating OTRS as a candidate repacement for our old "req".
There is one important feature in req that I miss in OTRS : With
req, almost all the work can be done by mail (for a small team of
techs) and every tech can see the answers of the others and of
the customers (of course this is on
hi,
unfortunately this wouldn't do the trick. once a support incident is closed
I would like to send the customer a mail with a link to a form (which deals
with the quality of our support).
so there is no "hook" or trigger where I could insert such a function?
thanks, marc
--
> Von: Wes Plate
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